Fitness Showrooms

We purchased a treadmill in January and by March it had an error code. We tried to schedule service through the store and got the run around for a month before anyone made it out to service the machine. A part needed to be ordered and 3 times they brought the wrong part. It’s almost July and our treadmill still isn’t working. Don’t buy a treadmill here. The service is terrible!!!

We bought a treadmill from these guys about a year ago! No issues everything was fine. We recently moved and moved the machine with us. When we set it back up we had an error code so I called the service department and scheduled them to come out! I was told it would be $ 95 and that if any parts needed I would have to pay for that. No problem I thought! Wrong!!! They came out serviced the machine and charged me $ 425 for a yearly service contract that I did not agree to! Called them and told them I did not want that and I was told that’s how it is! These people are scammers and should be ashamed of how they do business!

I live out of state and was told by a resort, who’s equipment I liked to contact Fitness Showroom. They told me I would find similar quality to the grips I liked without the resort/​commercial use pricing. When UPS delivered some banged up boxes, Natalie (the owner) sprang into action and made it all right. Come to find out, this is a family run business and they treat their customers like friends. They go the extra mile because they know that’s how you build loyalty. They couldn’t have made it easier for me and I love my gel grip dumbells. They definitely made a fan of me and it will be the only place I go for equipment. While you have to pay shipping if out of state, there’s no tax which partially, if not fully, offsets. I’d definitely recommend giving them a try over the local guys which I found to be marginal (over priced, limited selection) at best. If you happen to be out east and live near where they have a store… lucky you! A+

Patty & Team,
I am not sure what the problem is or how once again you have misunderstood the issue. We agreed that we would trade for the Vision X20. We took the time to go to the showroom and see the model and agreed that we would take it. We agreed that the existing Burns unit would be NOT be serviced and that the Vision X20 would be delivered. How in the world are you offering to repair the Burns unit again?
What is the problem here? I am so frustrated with your lack of comprehension to a very simple issue: DELIVER THE VISION X20 WHEN WE ARE HOME. Do NOT offer to repair a broken useless unit simply because your delivery schedule cannot accommodate us. Make it work, find a time to deliver the Vision X20 or find the time to deal with the onslaught of bad publicity and legal issues that will ensue, OR better yet, just refund our money and put an end to this.
I have never in my life dealt with such poor customer service. You can be sure people will hear about this. I expect a resolution by today or I have no choice but to act.