Crate & Barrel

The lady i dealt with over the weekend to purchase a couch was very very nice! However she made it very clear that we cant make any changes to our custom order after 72 hours nor return it which is fine. The down side is that i received a receipt with no info on it of the «customization» and have been trying for the last 4 hours to get a hold of someone who can help me and verify what is being ordered, and obtain a copy of it. I am currently on hold as we speak for the last 13 min. My husband tried over an hour ago, and was placed on hold for 30 min and then hung up on. I will change the rating if i hear back/​my call gets answered/​if i get the info i am requesting. If not i will attempt to cancel my $ 4000 order– after 34 min i finally got a hold of the person who sold me the couch. Again super nice but what a hassle

Very #disappointed w/​management @crateandbarrel @cbparamus bought table chairs cushions on sale w/​receipt and wanted to change cushion color but the manager didn’t honor price nor understand how to treat a repeating and frequent customer.
We have bought thousands of dollars of merchandise from the Crate & Barrel. It takes years to find a customer and just seconds to lose one #lostourbusiness #unfortunate #shocked

For a company that has an excellent product, your customer service and delivery department is the worst of any corporation I have ever dealt with! I understand that you switched your computer service from warehouse to delivery, but to make customers wait 8 – 9 weeks for deliveries is INSANE. We purchased thousands of dollars of merchandise from the Paramus store. Most arrived, but some did not. The rug arrived damaged and I was told a replacement would be available in a week. Here we are 8 weeks, 8weeks, 8weeks!!! later and I was told via a call that the rug was in. We took time off from work to pick it up at the store only to discover NO rug had arrived and that they hadn’t received a delivery in over a month due to this disastrous glitch! I was told they would overnight the rug to us. I heard nothing today so when I called, the manager informed me they could not do the overnight. Had I not called, would I have ever heard? We got NOTHING from the manager except «we tried to accommodate you!» He is paid, I lost a day’s pay to go there plus waiting all day for a delivery that wasn’t even coming! We received NO discount for anything, no gratuitous apology. I will NEVER shop C&B again. Your customer relations are AWFUL as are your managers. I obviously am in a hard spot as you have my money and I have nothing!

Crate and barrel lied about the availability and the delivery date of my furniture. They can’t find ²⁄₃ of the pieces I purchased. The delivery staff was unable to follow simple directions to comply with my building delivery requirements and they were verbally abusive to my wife and myself to boot. Don’t buy furniture from these liars

Of course Bergen county has a crate and barrel.
Boo Boo and I were here for our wedding registry but we later decided not to open it. But, the staff here was very nice and offered a lot of help but did not pressure us to put everything on the list. After a brief intro to point and shoot system we had full run of point and shoot the items in the store.
If you’re rich enough to stock your homeware from here. Then please donate to the less fortunate.

Witnessed extremely poor, disrespectful service by a white male employee towards a latino customer due to racial profiling at this store on February 13, 2015. This employee stopped a conversation to stare at a latino customer entering the store and then refused to say hello to the customer when he politely said hello to the employee, clearly because the customer was made to feel uncomfortable. So sad and inappropriate to see a customer treated in this way. Will never be shopping here again!

Customer service is great here. Everyone’s really helpful especially management. Definitely worth befriending them and finding out when there are sales and clearances. Good quality comes with a price but you can definitely pay under retail for bigger purchases such as beds, tables, lawn furniture etc.

Poor customer service via phone! I called two days ago to check stock on sheets
(Btw your phone system does not work most times says welcome to Merlin system)
So Paula picks up phone after 8 rings should be three or less,
I ask her do you have this sku # in stock? She puts me on hold after 5mins said
Hold I’ll check stock room… I said ok. then she said whu would you want to hold
It will take 15mins I said ok here’s my name and number…
2 hours later no call so I phone and ask for her she gets on phone
And I had to go over the sheets she said I don’t have them and I get click in my ear!
I then call west elm what ease it was to find out about sheets! All but 5 mins!!!

This is not a comment on the goods sold by C&B. It is a national and online retailer. This comment is directed to thIs particular store in Paramus, NJ. The sales staff are comprised mostly of part time employees who don’t know anything about what they are selling. If you ask a question their usual response is, «let me ask about that.» Know what you’re buying before you go in. I shop for furniture and décor at C&B. I like to shop for floor samples, clearance and ready to take home items. I prepare to wait at least 45mins to 2hrs to pick up these items from customer pick up. I think they forget that they sell furniture and items that require strong 2+ppl to wrap and carry. While the sales staff looks abundant the support and stock room staff is non existent. I bought a rug off the showroom floor then watched a small 60ish women try to roll, bag & carry the 90 lbs rug herself. I waited 20 mins hoping another staffer would assist before I went and helped her. C&B has a snotty kind of rep with expensive white glove service but not at this store! The management needs to be fired.

Great customer service and very attentive staff. Rachel was an awesome help and I got my blender replaced, no guys no muss. I enjoyed my experience here. Good job, create and barrel!

Yea I really like this place, but the prices can sometimes be on the high side with (sometimes) little reason why. There are certain things here that you can find at IKEA, but for the most part Crate and Barrel just looks, feels, and is better… but how much are you willing to pay for better! We have a dining table, bench, chairs, silverware, and plates/​bowls from there and we love it… wait for the coupons!

Never in my life have I been so please with buying furniture.
From the moment I walked in the store i did not feel overwhelmed or annoyed.
The women who helped us Melanie M was BEYOND helpful. Not pushy in the least bit, normally I feel that salespeople suggest things to buy just to get you to buy more. I really felt like Melanie took the time and took note of what our style was and showed us things that really went with our sofa and personal style. We ended up buying a coffee table that we didn’t even consider. It looks so perfect with the sofa and she was very conscious of our price range. I don’t think i can really express how appreciative I am for all of her help. Not only was she kind and attentive and helpful, but when she was not in the store if i had a question everyone else i spoke to was just as nice and friendly and helpful. I’ve moved 4 times this year and this current move has been nothing but one issue after another so for her to make this aspect so easy just really means a lot to me.
Delivery: Not only was the idea of delivery to a 5^th floor walk up a huge stress, it ended up being a nightmare for everything besides crate and barrel delivery. It was Beyond reasonably priced (NOT LIKE IKEA) and the movers were really nice. The called an hour before they arrived which was really nice and gave me a better chance to prepare for their arrival (instead of sitting around waiting all day) They were in and out in less then 15 minutes. They were very conscious of their surroundings. I’ve had movers make a complete mess out of everything and just drop stuff off and leave. But they took out all of the excess stuff and even placed our table exactly where i wanted it for me (They even put the water i gave them on top of papers i had out instead of putting the drink on wood, I can’t even get my partner to do this)
Anyway moving so much we are on a tight budget, however i rather spend more money on things in the future at crate and barrel simply because i’ve had such a good experience with them.
I plan on buying our desk there and stools for our counter next month.
Also as someone who has never owned a home or patio set… I find the poor rating for the patio set being ruined because ignorance about cold weather to be stupid and offensive. EVERYONE knows you don’t leave patio furniture out all winter. Lazy and stupid.

I ordered a kitchen table and instead got a kitchen island. The ensuing process to get a table could not have gone better. Excellent service, friendly employees in receiving and in the store. Correct item delivered today and the delivery went perfectly smooth. Except for the initial error (I think the cashier just hit the wrong item) this transaction was ideal.

Some nice things here but, much like similar stores, the price point can be obnoxious on certain things. There are, however, sometimes great sale and clearance items lurking about.

How gorgeous is this place. I’d never stepped foot in a C&B before. It is decorated so perfectly. Just the right amount of colors in each display, arranged just so. The table settings done up in variety so you can better visualize your potential dish ware :) the staff was friendly and full of smiles. I can see myself using this store for furnishings, if not at least inspiration!