BoConcept Paramus

Do NOT buy from BoConcept!
We bought a bedroom set from BoConcept after 3 consultations with an in-​house designer. When finally delivered 5 months later, the furniture was not what we were promised and was also poorly constructed. BoConcept refused to work with us so we filed a merchant dispute which took 4 months but we just won and were refunded the full purchase price. We asked BoConcept to pick up the faulty bedroom set. They only agreed to take back 4 of 7 pieces which they agree are defective. They refuse to take back the remaining 3 pieces and told us they will sue us for their cost. And they insisted on pick-​up today after only giving us notice yesterday and told us they will go to the police if we do not let them pick-​up a portion of the bedroom set today. BoConcept is a shady retailer! Do NOT buy from BoConcept!

BUYER BEWARE!!!
Ordered a custom sofa in late March of 2015 — put half down (approx $ 2k). 14 weeks later, sofa is delivered (apparently comes from Denmark) — saturated with mildew. They sent a person to my house to clean the sectional; cleaning person says that the mildew has permeated the entire unit, and cleaning will not do any good. Call them to come and take the mildewed unit out of my house, which they do, and then they have the nerve to charge me a 50% restocking fee FOR A DAMAGED PIECE OF MERCHANDISE THAT THEY CANNOT RESTOCK. You can get nowhere with their «Customer Care» center. Same response each time I would call «My boss is in Europe, it’s 7 hours ahead, he hasn’t read his email yet», etc etc. When I finally did talk to the «boss», named Peter, he kept saying «This is our #1 selling sectional». Would not address the REAL issue was «why are you charging me 50% for a damaged item that you cannot re-​sell?» Same response — «this is our #1 selling sofa, we’ll have no problem selling it». Then it was next to impossible to get my other 50% back. Stephanie from «Customer Care» kept telling me they had processed my refund… no money. It wasn’t until Capital One did a three way call that they were somehow miraculously able to process my refund. I will be taking them to small claims court for the rest. DO YOURSELF A FAVOR AND SHOP ELSEWHERE — I cannot stress HOW AWFUL THIS COMPANY IS TO DO BUSINESS WITH. AWFUL, HORRIBLE, SHAMELESS BUSINESS PRACTICES. A company that doesn’t stand behind the products they sell (particularly when they arrive damaged), has no business being in business. They should be shut down… and judging by some of the other reviews that won’t be too long in coming.

I am a Bo Concept ‘Nista’ if you get my meaning. As a grad student and one married to a teacher I don’t actually go in-​store much. That said, my entire apartment is BO. Two sofas are BO, my two accent chairs are Marcel Wanders for DWR, the coffee&side tables are BO, my sweater rug is DWR, and I have two BO sideboards that are.1 near the door&1 in the dining room. I love the clean lines and how most things from different years can be placed together.

We visited the store and placed an order. They clearly tell you that you have 5 days to cancel, and we did before the 5 days. Getting them to issue a credit to the credit card is impossible. In writing they say they’ll do so and send a copy of the credit, weeks later and still nothing. We called and spoke to a representative at the store who promised a credit would follow. Still nothing. We’ve resorted to going to a dispute through the credit card company. DO NOT trust them.

Do not go to Paramus Bo concept. I bought a media unit with drawers which is over $ 2700 in beginning of Feb. The estimated delivery was end of February, and the furniture delivery schedule was delayed without telling me. And I did not know till I called them for checking the delivery status.
Now I only have the wooden part now, and METAL LEGS ARE NOT DELIVERED YET. I talked to the store assistants more than 20 times and finally talked to the manager. The manager scheduled the delivery date for me but IT DID NOT HAPPEN without telling me again. I emailed to Bo Concept customer service and explain all about this, but they reached to the Paramus store and I need to talk to them again. I really do not understand this situation.
I think even Ikea does not do this unprofessional service with 100dollars furniture. My mom bought this furniture for my wedding gift, and she knows it is not set up yet for 6 month now… I am really mad and sad.

First time ever in my life i spent more than 10G on sofa & dining table. My brother used to have the mezzo sofa on fabric and me and my wife just couldn’t forget the comfy feeling it provided. But i went ahead with all white leather. The sales guy was smooth enough to add dining table on my shopping cart which i’m now glad i made that decision because it just looks awesome in my dining area. anyway this 5 star goes to the manager at this store «Peter.» Lots of businesses you call and ask or request something you always get these mediocre answers where you just feel like you’re not confident enough to trust what they say to you. But Peter, everytime i called (not too many times though) he had answers. He told me detailed explanations to all of my questions and all those answers he gave me turned out to be on target. Yes, it took two months from the purchase to delivery but this was an easy one!

The customer service is horrible. I had to call numerous times to keep up on the status of furniture I purchased. They have nice things but not knowledgeable salespeople to sell to you. The price changes based on who is answering the questions.

Please don’t be fooled by ypur GPS. It will lead you to go further south that you should. And Rt 17 traffic on Saturday is just not the best for that kind of misleading direction.
Also remember, Bergen county blue law: the store closes on Sunday but open later on Saturday.
The store looks small from the front, but dont be fooled, it is the largest boconcept store that I’ve been to.
They offer free home consultation design, which is a plus. Salespeople were friendly and knowledgeable of their products.
When I am ready to write that big check, I’ll be back.