Blinds To Go

This store is horrible!!! I wish I could give it negative stars but unfortunately it won’t allow me. We ordered blinds for our restaurant and when they came in they were extremely wrinkled and not right I called customer service and they would not do anything for me. The blinds were already hung because we thought the wrinkles would come out but they did not. On top of the blinds being wrong the wrong brackets were given to us as well, we had to go all the way to the store to get the correct brackets. We paid a lot of money to hang the years and the only way we can get a refund or have them fixed was if we took them off and return them to the store we try to make it easy for them we wanted a little bit of credit for a future purchases and they would not do anything they would not replace them they would not give us a store credit they did nothing. Customer service was a joke whoever the manager was was a joke… For a store that prides themselves on being custom and have the best customer service, I would never recommend this store to anyone nor EVER shop here again! We spent a lot of money on these blinds that we ordered and to get treated like shit and to have nothing done or nobody try to be helpful or accommodating it was very disappointing.

Absolutely third rate customer service… the so called advisor came and took an order on a Saturday morning… within 12 hours I write to them requesting for cancellation of order and they say the factory has dispatched and they can do nothing about it… they should be called thieves-​to-​go

I just purchased a new condo and wanted to get new blinds. I went to home depot, lowes, and Blinds To Go. I ended up going with Blinds To Go because I read the great reviews on Unilocal and everything looked like it would go smoothly. Unfortunately, that was not the case.
When I walked into the store, they had a device that says enter your information, and a sales rep will help you when available. I entered my information but once someone walk in they helped them before me. Not sure why they have the Ipad. I finally was asked if I needed help. The sales rep was extremely informative and knowledgeable, so I decided to place the order based on the B2GO reviews.
After the order had been placed, I was given a sheet of paper with photocopies of five business cards of preferred installers. This was a concerning given this is 2015. Email or professionally written list of installers would have been great. Lazy.
I was told to call the installer and arrange an installation date. It was very difficult to get a hold of an installer for a specific date. As a B2Go preferred installer, you would think you would call back.
Finally after many tries I was able to reach John Curtain. He is a great guy and knows how to install blinds very well.
So we scheduled the installation date. John installed the blinds but when he left one of the blinds was squeaking. I called immediately and, John returned. He said it was a manufacturers mistake and, a pin was missing. So I called the store and, they said to bring the track in and we can order a new one. First off I don’t want to take my blinds down when I have company over and bring the blind back. This is also a privacy issue. I want a blind company when you make a mistake to order the track and exchange the track when you install. After a few phone calls and haggling, I was able to get the track ordered.
So they said they would call once it arrived. It is funny one I first placed the order the new blinds arrived in 3 days. When I had an issue, the blinds arrived in over three weeks. So I decided to call and ask what is taking so long. To my surprise, the track had arrived, and no one notified me.
To recap John C is a great installer.
Blinds 2 Go needs to work on customer service when an issue arises and work flow.
Future buyers wish you luck.

Great Blinds and Perfect fit.

The representative gave us excellent suggestions and follow up was quick.

We were helped immediately. Our rep listened to all our concerns and was able to give us exactly what we wanted. Installation was quick and easy.

We were extremely pleased with our sales person Danielle and our installer Richie. Danielle was knowledgeable and patient, and Richie was accurate and accommodating to our schedule. Our blinds look great!

fast and efficient!
fast service and good options!

Great experience today with our sales rep Matthew Bonilla. Of course I forgot to measure the depth of my windows. Appreciate the candid advice. Found the shades I wanted and they are letting me put a deposit now to keep the great discount this week. I can come back with the measurements next week. I had never been to a Blinds to Go before — very pleased with my experience. Highly recommend.

The young lady who took care of us was very knowledgeable about all the blinds in the store. She explained to us the different styles and textures and shopping there was very pleasant. She told us our blinds would be ready in two days and they were ready in two days. I would definitely recommend blinds to go on Route 4 Paramus if you’re looking for great blinds and service.

My blinds are perfect. They look great!!!