Thomas Ace Hardware

I love going here. There is a surprising selection of things and an adorable gift section. The staff is always the best part, they are so friendly, courteous, and knowledgable… although the ladies gossiping around the key counters could smile once in a while… overall great place and just what Paradise needs!

The prices on somethings are ok so thats a plus its in town great for that. The problem I have with this place is every time I am here they make me feel like I’ve stolen something. Im college educated and this pisses me off to the highest degree. I for the most part will travel to chico because of this.

One of my favorite stores. They have a great collection of tools and household goods, paint .you name it.
The employees are very helpful and knowledgeable. I highly recommend this store

Thomas ace hardware in paradise us one if my favorite stores, but today a guy manager was very rude and inappropriate to both the cashier and to me. He told me I entered the wrong amount into the debit machine and could not understand the register enters the amount and I only enter my PIN number. He was short and inpatient and then blamed the cashier rather than being solution focused. Was very pour customer and employee service

Awesome staff. Good old fashion friendly neighborhood hardware store! «Ace — The helpful place!»

So here at least once a week. Partly because they usually have what I need and partly because they are the only game in town.
The employees are actually pretty exceptional — and I don’t give idle praise. For example, I bought a new propane BBQ. A week later, the store called to say that the BBQ had been recalled and I should call Char-​Broil. That’s pretty good. Especially when I called the manufacturer and they claimed there was no recall. Till they sent me a letter two weeks later saying there was.
While the store isn’t the biggest, they carry a wide selection allowing you to find at least one example of what you need. Unlike many stores that put twelve of the same thing on separate pegs to make it look like they have a selection, this store actually has a selection.
Nice.
Plus, the folks there are willing to go out of their way to help you. That’s unusual.
Sure, since the demise of the real «builder’s store» it’s become difficult to get building supplies up here and I would like to see Ace fill that hole, I know that’s not their forte, so I don’t hold it against them. And you can get a 2×4 or chicken wire, so to an extent, you can get things done and they don’t rip your heart out with outrageous prices for the stuff, either.
Overall a great place to have on the Ridge.

I don’t live in Paradise, but needed a painting contractor to help a family member who lived in town. I only found one company on Google so I called Ace Hardware and spoke to Judy. She said she couldn’t refer, but gave me names from business cards she had on file. Because of Judy we had more options than Google provided. Thank YOU! Very helpful service!

Since I wrote my last review I have been to Ace a couple more times.
I may have just been lucky, but I have to say the customer service during my recent experiences was great!
My boyfriend and I were asked a few times if we needed help by some very friendly employees. The cashier was also very sweet and warm.
Much better Ace!

This is my favorite store in Paradise! They have so much fun stuff to browse through!
Not only do they always have what I need when it comes to household items, DIY, tools, even little gifts and knick-​knack items, the employees are what make this store the best in town.
The store is very well staffed and the employees are super helpful and educated when helping customers.
They are a bit on the pricy side but to me it is well worth it because of the amazing advice and customer service I receive whenever I visit. :)

This store sucks! Having just moved to town a few weeks ago and visited this store about a dozen times the employees are always rude! Moving from a small town with a great ace hardware to find this ace is very disappointing. Took 4 trips to get the right pipe part, my husband was told a different problem each time. The cashiers are annoyed when entering our out of area phone number for the ace rewards. Never once had a cashier say hi, how are you today or have a nice day. They say nothing but sigh when you ask a question. This store is poorly laid out and employees we have asked don’t know where things are and just send you in a general direction. Home Depot and Lowe’s about 20 min down the road have received well over $ 1,000 from us in the past 3 months. Well worth the drive for the staff knowledge and prices of product. Just stay away from this ace! They could take a lesson or two from the Miner family who own a few ace locations on the Central Coast. Their stores are amazing and a joy to visit.

This is the main hardware store for rural Paradise, California. After reading the comments about this store, I wanted to comment about them, in addition to my own review. The store is wonderful and chock full of items to buy. The prices are more than one would pay on Amazon or at the Home Depot, but then you don’t have to wait a week to get the product you buy and you don’t have to spend an hour driving to the nearest Home Depot. Cut them some slack. Its not easy to run a small business in a rural town these days. If you want to have a hardware store, then you need to go to the hardware store and spend some money, because its not a non-​profit organization. Go ahead and complain and run off customers, then you can drive down the hill every time you need something, rather than have the convenience of a family owned business. The employees are friendly and helpful and will turn summersaults to help you. They have tons of household items, in addition to everything hardware and garden, so its fun to go look through their dishes, pots, pans, pretty things to set out for your house, holiday decorations, and so on. To Alexandria, who complains that the manager won’t take employment applications or come to the phone: we are in the midst of a horrible recession and there are millions of people out of work who call and come daily to businesses to ask for a job. My son-​in-​law was the manager of a coffee shop in Chico and they regularly have 60 applications every single day! What manager can keep up with that? A store manager is not there to be on call for every job applicant who walks in the door or calls on the phone. The owner of the business is paying the manager to do much, much more than take employment applications. When the business says they aren’t taking applications and the manager isn’t available, the answer isn’t to get on Unilocal and nag out the business and give them a low rating. What a truly rotten thing to do to a fine business.

Large selection, staff are plentiful and knowledgeable. Defiantly beats driving down the hill to a big box store if you just need a few items.

They have the best selection for Paradise and most knowledgeable employees. Good for a small order on the fly since the box stores located at the bottom of the hill add an hour round trip time to your day.

One of my favorite stores. Small-​town, homey feel. They go all-​out with their Christmas display. Their floor staff are highly knowledgeable and know and use the products they sell. Prices are actually competitive with online retailers. Ace may be a chain, but this is definitely not a big box store.

Good customer service with a wide variety of quality products to choose from for the DIY. (yay!)

Good service and selection. Expect to pay 20−50% more compared to Lowe’s or home depot.