Target Optical

Dr. Brad Carpenter is great, and for the past three years i’ve been coming here for my eye care and enjoyed my experience.
Unfortunately, i’ve had some very bad experiences this year. Specifically the last two times i’ve went in. (Not a bad experience from the doctor but from the staff)
Rude, unknowledgeable, and generally unhelpful.

I ordered two pairs of glasses and even with my insurance the total I spent was over $ 400.00. I have a single vision rx and was told my glasses would take 7 – 10 business days to arrive. Both pairs were made with the wrong prescription. I was told they would put a ‘rush’ on the re-​do. I was unhappy with the mistake, but expected the glasses would be corrected and back to me prior to 7 days. Last Thursday I called to see if they were in and was told someone would check and call me right back, this did not happen. I called Friday and was told the glasses had arrived and I could pick them up after work. I get there and was told that they could only find one of the two pair. Two employees looked for 25 minutes, then looked at the paperwork only to find that the missing pair was not shipped yet. I called again today and the missing glasses are still not in. The office manager said that a ‘rush’ could not be accomplished by the lab. I said it is not acceptable for employees to say this to customers if it is not true. She said he may have been ‘a little scatterbrained’ because the glasses were sent back for correction. For the money spent I expect much better service. I will not be back.

Who knew that you could get excellent eye care at a freaking Target? I sure didn’t. Though, this spot is tucked away inside a SuperTarget. I guess SuperTargets do really have everything.
So I arrived at my parents’ place for Christmas with a horrible eye something or other. Red, itchy, light sensitivity, blah, blah. Mom, of course, promptly drags me off to the eye doctor. And while I have insurance, I don’t have my insurance card with me. But no worries, Target Optical has a flat-​rate $ 30 «red eye check». That’s pretty awesome. And all of the follow-​up visits were included in that $ 30.
And the eye docs were actually wonderful. I saw 2 of the 3 that rotate here. Both were very thorough and knowledgeable. They took a lot of time to explain things. (Not to me, but to my mom — medical things freak me out so I had to leave the room so the grownups could discuss my poor eye.) But apparently, both docs showed my mom pictures and everything else. They were definitely in the exam room a long time discussing my eye. And my mom really appreciated that and was quite impressed.
After my experiences here, my parents now even plan to change eye docs and start coming here for all their eye care needs. So yeah, go get your eyes checked out at Target.