Sprint Store

This place was super rude especially the so called assistant manager that is pregnant and has an accent first of all I went in she was in the front desk I asked if this was a corporate store since I’m not from here I was just wondering and she really responded with «duh» and in my head im like If this Is a so called the assistant manager I wonder how that actual main one is and after waiting for like 40 minutes and not even a lot of people being in the store I got called up this kid I forgot his name last name started with P he had no clue what he was doing I got really upset then to top it of he was being lovey Dovey with a coworker like come on keep it professional I was really mad by now to the point I acted I had to leave I really just went to there Northridge store

The person in front could be nicer to customers. Luckily there is a bill pay machine in the back.

Excellent customer service with Yendi. Before stepping into the SPRINT store I was ready to move onto bigger & better things, Networking and making more money so I decided to upgrade my phone to the LG G4 which I got on a 2-​year plan with SPRINT for $ 10/​month, and I had shopped around with the other air service carriers for the best deal for the internet GB data. I checked with Verizon, AT&T, T-​Mobile, Boost & Metropcs, and SPRINT had the best deal where they gave me the same 10GB data as T-​Mobile, but for ½ the price, SPRINT $ 40/​month vs T-​Mobile $ 80/​/​month for 10GB data a month. So I had to go with SPRINT on this one, and I’m now locked-​in with SPRINT for a 2-​year contract. And I didn’t have to come any money out my pocket when I left the store after buying the LG G4 cause of my Credit, so I’m just making the monthly payments.

Just filed FCC complaint about this stores shady business practices. Don’t sign anything here. They lie about promotional prices, it’s double talk.

I Would highly recommend anyone looking for quality service to visit this Corp Sprint Store in Panorama City, Ca. There is a reason why they are a top tier store that produces great numbers, they value customers, and get them in and out quickly. Linda, Marco and Eddie are the people to see. Friendly Efficient and Kind. Thank You!

HORRIBLE SERVICE!!! By far the worst service ever I asked to speak to a supervisor and they denied it 3 times. Very rude unprofessional store. I’ve gone back hoping it would be better but it ended up being worst I had to call customer services to resolve an issue the store associated created… Go at your own risk.

I was lied to. I was super un-​satisfied with the service. I called customer care said they left a few notes in my file and to head back to the store where the items were purchased. I did. But arriving there they did not honor it. Then they had me call AGAIN to customer care. But of course by this time it was two hours to closing. I was on hold for the fifth time. One of the associates tried to make it seem like he was being helpful, but kept reminding me the store is closed. (I was on the phone for 48 minutes, mostly on hold) I was getting the run around! And shushed me away. So I had to hang up. No one seems to care. Mind you I have been a loyal customer for 5 years. Always paid on time. I was promised something. I can’t wait to get this resolved and head to another carrier. Yeah I would have to pay for data but either way it wouldn’t always work with sprint.

I came in yesterday with the intention of not taking no for an answer. I had been having a difficult time with sprint and them giving me the run around about my lease on my iphone 6. the store was busy but I waited no more than 10 minutes before I was called up by my sales associate Leslie C. she was very polite, understanding and took the time to listen to my rant about all the BS other sprint stores/​customer service phone reps had put me through. She explained to me why my request could not be granted but then did the next best thing and got me an affordable plan, which is what I needed when I walked in. She made my «don’t take no for an answer» mindset very easy. she explained everything thoroughly and gave me different options. she made me very comfortable and took the time to get to know me in between the process and by the time I left I felt like I had known her for years. One of the best customer service experiences I have ever had.

Great customer service excellent best in the valley am always satisfied thanks to Linda Deanna they took care of me always .also for the ones who’s been leaving bad comments of there phone is no good or waiting is to much please people be patient you know its a sprint store there always a high volume of customers Linda and Deanna will take care of you ask for them will deserved 5 hands down thank you ladies

Do not come to this store, if you do, do not let Luis Cortez their «lead sales consultant» help you, he will lie to you, and you’ll be in for a big surprise when you get that first bill. I signed up for the all in plan and he told me I had to take the tablet even though I didn’t want it. I called Sprint customer care and find out that the tablet he told me I had to take with wasn’t even included in the plan and then once they told me that I find out he signed me up for a completely different plan that i didn’t even ask for so please avoid this sales rep and the store in general

This place can get very busy at times, but overall when i have had my problems with my phones they usually can fix it. Parking can be tight here at times as well which is bad because the parking lot isnt to big.

I came to this location about a month ago and was helped by Kimberly. I have been a sprint customer for over 14 years and visited this location for a new phone. Before I left, I had a new phone, a new headset and a new wireless speaker, a new memory card and phone case with an assurance that my bill would be reduced a month after and a connection fee will be added to the first bill but Kimberly told me to call sprint as soon as I receive that first bill and complain and act like im mad and they will remove it, HOWEVER, that isn’t the case. When I received the first bill, which was about $ 100 more than usual and called, they did take off the connection fee but said i had to take back everything included the phone and accessories and then the bill would be adjusted back to the normal rate. So, today I returned to Sprint to return everything and waited 15 minutes before even being checked in to receive help and making matters worse, the manager was walking in from lunch incidentally, Jose, and I asked him where to check in and he was rude telling me to go to the front saying he was on lunch. Now another gentleman walked in with a drink in his hand seeming like he was coming from lunch but he immediately asked me if I had been helped and he put me on the list. Wish I remembered his name but thank you! What they need to do is add a sign in kiosk because their customer service sucks! The manager should take a lesson from the heavyset dude (NO DISRESPECT JUST DIDNT GET HIS NAME) Anyway, once I was called, I explained everything to Linda who was very helpful. This is my first review and its to warn you to read the contract, ask questions and make sure that you make them explain all the fine details and not leave anything out before you leave the store. I do really appreciate Linda and the heavyset gentleman as they were very accomadating, to them I say thank you!

I wish there was 0 stars. Sprint itself is known for their terrible customer service, and I cannot wait until my contract is up so I can leave. I had issues with my phone, and went to FOUR LOCATIONS before this location finally gave me a new one. The new phone sucks too. Anytime someone calls me I have to put it on speaker, because I cannot hear them, and it also cuts out, no matter where I am. Will I be going back to Sprint? No. I don’t have time to deal with their bullshit.

Came in to the store to ask about a rebate and was helped very promptly, which was a good start, I was assisted by a lady who was very unhelpful and very rude. I was told she couldn’t help and told me to call customer service. The sprint team here was extremely unprofessional and rude. All-​while all the girls were in the corner talking about personal issues. Will not be coming here again.

Came here yesterday to see if my son’s phone could be repaired as it wouldn’t charge. Crystal suggested I try a repair place which may be cheaper than the $ 150
Deductible so I did and it didn’t work out. I came back today and Crystal took
Care of me right away. Placed an order for a replacement phone and I was on my way. I had to wait about 20 minutes for her to put in the order but I had to pay my bill
Anyway and it wasn’t crowded — that’s a first — and the music was cool so didn’t mind waiting for good service. I mean you have to wait for everything, patience is a virtue. It paid off too because I was able to get some cool stuff for my phone as well.

Unfortunately, this is the closest Sprint store near me. I come here from Sun Valley, usually to upgrade my phones or make changes to my Sprint account. This store has the WORST costumer service imaginable. Their staff is incompetent and they constantly try to sell you things you don’t need or want. Most of their staff can’t even activate your phone without help from their colleague or their manager. It’s very frustrating. None of the payment kiosks work and to top it off their staff is nothing close to helpful. This store gives Sprint a bad name. I’m never coming here again. I’d rather make the 20 minute drive to downtown Burbank than to step foot at this place again. If I could give this place a negative star, believe me, I would.

I went in here after having a problem at the Hollywood Sprint store and the store manager was here at Panorama was so rude. He was very insensitive to my situation at Hollywood. I told him how they sold me a new plan with a phone and 2 «free» speakers that were essentially free and how I actually ended up paying 3 installments plans. The store manager at Panorama said” Look Kid, nothing in life is free” First of all I’m not a kid, I’m a grown 27 year old woman and he shouldn’t have gave me that response. Don’t go here

Started a new contract with them this January. With my previous carrier I was paying $ 116 for one line. I was sold here when I was told my contract would be reduced if I switched over by about $ 50. I was assured about this, to be exact. With the exception of the first month that carries all the initial activation fees and what not, now three months into the contract my bill is set to $ 105. Not to mention, they never mentioned my first bill would include the 2^nd month as well to well over $ 220. This was a huge unpleasant surprise. I made every effort to be certain that there were going to be no surprise charges and I to get a legit estimate of what I was signing up for. Repeatedly I was told I had nothing to worry about my $ 50 plan would only get increased by at most $ 20 for taxes and insurance. Now I’m stuck paying practically the same I was paying with my previous carrier under false selling points. Clearly the sells rep. wasn’t knowledgeable enough to make honest business or purposely played me for a fool. This for me is unacceptable customer service. Sprint team, If you want to have a good relationship with your consumer and retain them, do your homework on your services and products because this sort of misleading retailing can set up other of your potential customers to not want to make business with you. Acknowledge when you guys drop the ball and make it up to your customer. If I would have known my bill would have remained the same I would not have switched over.

As other people have mentioned horrible customer service due to poor management. It seems they always have a huge line but never hire enough people. This store gives DMV a good reputation. I checked in and asked if they had the Iphone 6, the person checking me in said she didn’t know and ask a sales person. The sales person said that i just to wait. I asked how long and they say «not that long». I waited over an hour to be told they didn’t have the phone i was looking for. Then they try to up-​sale me by saying they just had a recent «cancel» purchase and i can have the iPhone if i bought the accessories.
Recommend going to Best Buy to buy your phones and contracts. They are a lot faster and don’t waste your time.

You know you’re doomed when you go in with an appointment and are told the following: «Just because you have an appointment does not mean you will be seen at that time. We are like the DMV here.» What an insult to the DMV. The DMV actually has a defined process where there are people who check you in upon entering the front door, you are assigned a number and you are promptly called. There’s no such process at the Sprint store. There’s no one to greet/​direct you or check you in. In fact, you could wander the store and no Sprint employee would even talk to you. Their processes fail massively. Please don’t compare yourself to the DMV. You’re far worse than the DMV and doing such a comparison only insults the DMV. Regardless, all companies need to keep these kind of comments to yourself and not share them with the customer. If you’re going to make such a comment, make sure it makes sense.
In any case, I came in to 1) Order an iPhone 6 via an upgrade to my line and 2) Trade in my iphone 3gs for credit. I was told that the store could not order any iPhones, which means any iPhone that happens to be in stock arrives magically. I want to say that upon telling the person that I didn’t want to change my plan, he probably lost the will to help me (i.e. an upgrade versus a plan change yields less commission for the associate). Also, I was told my trade in would be only good for a $ 200 credit in accessories, which made no sense as Sprint’s buyback website clearly states a $ 200 in-​store savings or account credit. Who the heck spends $ 200 in accessories? What the heck? New plan lines and accessory up selling are probably the most lucrative kinds of transactions and I’m guessing since I wasn’t doing either transaction they «could not order an iphone.»
I simply went into another sprint store (the one in Burbank on 321 San Fernando) and they were able to do everything I wanted. If you have to deal with Sprint, don’t go to this location. Make the trip out to the Burbank location. Totally different experience there. They made it a point to put me at the front of the queue with my appointment, they were able to order the iphone 6 and they took my trade in and used the $ 200 against my iphone 6. I got exactly what I wanted there.
I got nothing at this sprint store. Honestly, save yourself the trouble and go to another location.

Don’t explain anything right at all
I got charged $ 400 because some stupid girl didn’t tell me that my auto pay will take 1 – 2 bill payments to start working!!! Horrible horrible horrible!