Panorama Car Wash

I’ve been coming here a couple of years, wouldn’t go anywhere else. They do get really busy over the weekends, so I prefer going during the week & Wednesdays they have specials.

Irresponsible and negligent are the two words for this place. Should have read the reviews before going here. Had a small crack on my windshield this morning by a small rock on the freeway. Took my car here and specifically asked if the crack would get bigger putting the car through car wash. The guy who took my car in, said no problem I will put a tape on top of it and the crack won’t expand. He also added that the hole in the windshield was easily fixed because it was small. I got my car back with a 24″ crack across the windshield. The guy who took my car just shrugged his shoulder. The owner said oh well, it was inevitable. And I am now $ 1300 out of pocket just because I took my car to this car wash. All the windshield companies said; had the crack remained small, they could have easily fixed it without having to replace the windshield. These people are worthless and irresponsible.

Absolute worst car wash in the world, they told me my car would be finished in 30 minutes and 35 minutes later my car still hasn’t even been washed. I went to the manager who seem to care less. First time last time here

This place deserves 4.5 stars for great customer service and car cleanness.
I took my new Lexus to this place thinking that they might not clean it well but after the first clean I marked this place my default car wash.
I always ask for the hand wash due to my expensive wheels and they treat my car like theirs which is important to me because I want my car as clean as can be!
Their automated instant sprays are cool and they deserve A+
Thank you for providing me with a clean car after the rain and bad wind storms.

This was a good car was but these people charge me 20.00 for a wash then 5.00 for a polish in the inside. They scrached my bumper when i went to tell him the lady charge me all together 35.00 and the guy disrespected me and put me down and said that they didn’t scratch it. They told me to come yesterday and get just a wash. They are so rasist

I have been coming to this place for many years, the people are always friendly & courteous. Today I just got the basic wash & the car came out spotless. The place is always clean & has a comfortable inside & outside waiting area. From start to finish, I was out in 25 minutes & I didn’t break a sweat. Inside was nicely vacuumed & cleaned. This was late morning on a Thursday & there was a nice amount of cars there, but it wasn’t crowded.
I would ignore some of the very negative comments. Although sometimes things happen, but I’ve only had good experiences here.

I’d give this place a zero if I could. Took my car here and as it was coming out I noticed a huge dent on my driver door. The manager swore it couldn’t have happened here but my car didn’t have that dent prior to going to the car wash. The guy at the front also forces you to get the most expensive wash. Paid almost $ 30 for a bad wash plus damages on my car. DO NOT TAKE YOUR CAR HERE.

I just paid $ 28 plus tip for a poor cleaning job. Parts of my windows look like they were not even cleaned, and parts of my floor weren’t vacuumed. Unhappy customer here…

Been coming here over 18 years have never had an issue, one thing I have learned you gotta get here early especially on the weekends it gets busy, and if you do show up late in the morning and early afternoon expect to wait, overall I love this place it’s the same owner and the ladies that work the counter and the man who greets you when you pull up have been there the whole time, it’s nice to see the familiar faces… Keep up the great work !!!

If i could give this place a 0 star, i would. Ive been here many times and have never been happy. They always leave your car dirty. But today was the last deal for me. I went in, and waited aprox 40 minutes just for my car to go inside. Whatever, they were busy, i understand. I got the regular car wash and asked them to vacuum the inside, which they charged extra for. When the person drying the car called me, as if he was done, i looked at the car carefully to see if it was clean or not. On the front, there were black spots. I don’t know what they were but it was like dirt. I wiped it with my finger and it came off. So i asked the guy nicely that those black spots come off, if he could wipe them with the towel. He didnt speak any English so he called his friend, and he told me «you have to take your car to detailing. This doesnt come off. It needs to be polished.» Mind you, it comes off when you wipe with ur finger! When i said this to this guy, his response was «ok he’s not gonna wipe everything, that’s special detailing he cant do». I am so mad at these people. They no longer have my business, & im going to make sure whoever i know doesnt go here!
ps-​the inside wasnt even vacuumed. I wish i took a picture to post it.

This place is hell and liars they say hand wash charge you 20 $ and they still stick it through the machine and they can’t do vacuum don’t come here ever

I’ve been coming to this car wash for the last 15 years. That being said, I have to say I was a bit disappointed today when I brought my new car in early this morning — car was not vacuumed and visible bird poop was left on my car. Hopefully they will do a better job the next time if I decide to come back.

HOLY HELL, i came by to get my fiancée car washed today. I usually expect to pay about $ 15 dollars max for a car wash. But damn seriously $ 29.70 for a «deluxe» wash, the car came out nice and clean the guy did a great job cleaning and drying it up that’s why i gave them 2 stars or else it’d be 0 stars but seriously i think the price is way too much. Not going back at all

I went to have my car washed yesterday got the $ 14.99 special. I have Been going to this place for years! since the late 80’s. NOT GOING BACK EVER AGAIN!.As apparently, taking spots or dirt of the car if they have to put a little effort into it, is considered a «detailing job» not included in the special car wash. When I brought it to the guys attention who pretendED not to understand what I was talking about was getting upset and He knew i was about to complain, he didn’t want to give me my key. the guy who oversee’s the other employees Just said no nothing we can do coz then that would be detailing. He didn’t even come to look at my car AND JUST BRUSHED ME OFF.
They DIDNT even do a good job in vacuuming.

I went to Panorama car wash and purchased the deluxe car wash. The inside of my car was virtually untouched and the outside was only slightly cleaner. I went home and cleaned out the car myself. The next day I found out three of my credit cards had been taken out of a clutch in my glove compartment (stupid me for leaving them in there), and my chase card was used fraudulently (thank you to chase for alerting me right away). I realize it’s my fault for forgetting I had those emergency cards in a separate clutch in the glove compartment. Even before I knew the staff had stolen my credit cards, I had given the gentleman who was cleaning out my car a large tip only to feel foolish when I got inside and the car wasn’t clean.

More like 0 stars! I would usually go here cuz i work at kaiser! But today was the worst experience. I understand it gets busy don’t get me wrong. But I got here at 223pm today. The guy tells me to move to a different lane so I did. y it’s 240pm my car is still sitting at the same spot! So I complain to the cashier her response is its busy. No I get that but y aren’t u guys taking cars in order. Cars that drove up just now r getting vacuumed while my car is literally at the same spot! I asked for a refund. the sad part is the cashier didn’t apologize for the inconvenience. She didn’t care. That’s sad. Businesses like this who dont care bout customer service should b shut down with no business. They need to learn to appreciate the business cuz without us customers your business wouldn’t b up n running! I don’t plan to come to this car wash anymore after today’s experience.

Been coming to this car wash for quite some time, never had a problem they always do a great job and I just get the basic wash. Luckily they close at 6pm made it just in time.

2 hours. TWO MISERABLE HOURS. Here is a list of things that I did while waiting for my car to get washed:
1. Pay the attendant
2. Accept a job offer
3. Write a letter of resignation
4. Send said later to friend for editing
5. Get edits back and email to current employer
6. Eat half a bag of their $ 2.45 «king size» toffee peanuts
7. Yell at the vacuum guys about why water has not even touched my car after an hour
8. Read the majority of their poorly written greeting cards, even the Spanish ones.
9. Sweat my tush off because the only place available to sit was outside
10. Receive slightly rude response from employer.
It was horrible. I have never experience a car wash that took that long. It’s not like I got some kind of special detailing that was going to take forever. I got the normal car wash and tire cleaning. It was a little busy when I got there. But there was no more than 6 or 7 cars ahead of me. The problem was that they were only putting one car in the car wash at a time. At times, there would be NO cars in the car wash for several minutes. It was ridiculous.
The reason they did not get only one star is because the guy who ended up doing my car did a really good job. My car had been completely bombed by some really rude birds and the inside was not the cleanest either, so he put in some work. I had already decided not to tip because of the time but he did an amazing job, so I could not not tip.
Overall, I would NOT recommend this place unless you have time to just hang out in the sun and watch your car sit and not be touched. There are other car washes close enough to avoid this one.

The risk you take when going to these places. My car was scuffed and scratched here. I am 110% sure if that’s possible. I am in and out on the side everyday (on the driver side) and let my little dog in and out. Received horrible customer service. The excuse of John and Sal was that it was impossible it could have happened here. I took pics of my car and the area it circled… please tell me how it isn’t possible. Please review! There are scuff marks all along the area. If they handled the situation differently I would not be so upset. But you don’t tell a customer who sees her car everyday that it’s impossible and leave it at that. I will never go here again.

13.50 out the door and $ 2 for the tip. Took an hour and there was a ton of attention paid to my super dirty truck. Classic LA car wash. Yes, they missed a few spots but I didn’t take a picture and give them 2 stars… it doesn’t get any better for the price…