Living Spaces

Bought a couch and love seat. One month later the fabric split on two on the three large sitting pads on couch. Spoke to people at store and was told too bad. I had bought the insurance they offer but was told this was not covered. Will never buy here again. Customer service is awful they didn’t want to deal with any complaints.

I’ve read the other reviews and was scared about my experience but I for one cannot complain. After a little drama with the delivery address, my couch arrived promptly and was set up quickly by two friendly delivery guys. I’m sitting comfortably on the couch writing this review! You can’t beat the price either, if it falls apart I won’t freak out about replacing it. This is 2016, things aren’t built to last like they used to be. I’ve learned the hard way that you can spend 1000’s on a top rated item and it falls apart just like something you spend 100’s on with mediocre reviews.

Well, if I could give 0 stars that’s what I would have rate this store and living spaces in general.
As a foreign diplomat living who lived in 3 countries I the last 6 years i can now definitely say that this is the worst service I’ve experienced all around.
It is not the fact that a simple procedure of tax exempting a diplomat from paying taxes under a federal law is not done by them like every other establishment on the spot and has to go through accounts department (made a purchase on May 1^st, and still they haven’t issue a refund for me) what really bothers me is there customer care service which is horrible, disrespectful and unprofessional at any level.
They will constantly lie to you and spread promises that are far from they intend to do for the customer.
They always suggest that a representative will follow up with an answer or an update… in 7 – 8 cases I’ve waited and waited and no one bother to call back.
They keep saying they will email the department handling the case and get back to you with there response and again never contact you back.
If you suggest to contact the other department by your self, they insist the other departments would not speak with a customer directly???
At the end of the day I’m extremely frustrated with thw whole sage, that goes on by the way, since May 1^st and still far from seeing the end.
I strongly recommend that any potential customer should not choose to purchase any goods from this establishment.

Don’t get me wrong, I loved this place. I bought so many things here, but if anything goes wrong with your order, they are absolutely woeful addressing it.
We ordered 2 matching side tables for our new house. When they arrived (already made) we had them in the living room wrapped while we painted. Point of note: Make sure you open the drawers when they’re delivered, we didn’t open the drawer until 3 weeks later and found out that all the screws were missing so it doesn’t roll open or closed. It’s at an angle now. If anything arrives, you literally have to get a magnifying glass and go over every inch of your item because they only give you 5 days to contact them about an issue. I called LS when we realized that the screws were missing. I wasn’t looking for my money back, a discount or anything like that. I just wanted to exchange their broken one for a fixed one. They were so rude on the phone and in layman’s terms told me ‘Tough’. They won’t send a replacement, won’t issue a refund or discount. Basically, we’re stuck with this broken side table that arrived like that. Absolute worst customer service. They’ll take your money, but prayer that everything arrives as it should!
When I tried to post this on their page, they denied it, so don’t be surprised when you read reviews that are all positive on LS webpage. They are hacks.

I’m giving them 1 star because that’s as low as Unilocal allows. I was excited to spend money on furniture for my first house! The experience there was fun and the staff was friendly, but that was as good as it would get. I bought this furniture in 2012. I even paid for the extended warranty. Three years later when the motorized recliner started acting funny and felt like it could use some service is where the nightmare began. It started with the fact that no one at living spaces or the third party warranty company could find my account. It was because even though they charged me for the warranty, Living Spaces never processed the paperwork. It took weeks of me faxing and scanning copies of the my receipt to get the warranty active. Meanwhile they kept treating us as if we were liars or trying to scam them. After all was said and done they said that the extended warranty didn’t cover the motor for the recliner, of course it didn’t…though I was told otherwise at the store. The warranty only covers accidental issues with the material. So fast forward about another year. When the cheap material started to rip, we once again tried to take advantage of the extended coverage. We thought we were so smart to buy. This time they told us that, you guessed it, WASN’T covered. That it only covered accidental damage and not «normal wear and tear». Had we lied and said someone took a knife to it, they would have covered it. In fact when I questioned them if that indeed was the case, they treated me like a fraud and liar and rudely warned me that they had «flagged» my account so to not even bother calling back. So we have a $ 2400 waste of money with a broken motor and ripped cheap fabric that barely lasted 4 years. Mind you, it’s just my husband and I «wearing» the couch. If we had kids maybe it would have lasted only 2 years! We are looking to move and buy a new house you can bet we will not be shopping at LYING SPACES… considering we have had target furniture last longer!!!

This place is pretty pricey, but everyone I interacted with was unbelievably helpful and appeared very concerned for me. Ok well, not everyone, but a woman named Ari (?) in particular, who looked at pictures of my apartment on my phone to help me make decisions, as well as offer suggestions of other things, upon learning I was new to the area.
I had two large pieces of furniture delivered (bed frame/​headboard, bar/​floating island) for a flat fee and the delivery guys called me a little beforehand and were very friendly and efficient. I elected to have the bar picked up and returned because it was just slightly larger than I would have liked, but Ari had already explained the policy to me so there were no surprises, and they came to pick it up the very next day.
Apart from the price, the store was huge and amazing, you could get lost in it for a loong time, and the products and service are great!

Hopefully if you are on here, you will heed the warnings that I did not see.
I went in a week ago to purchase the Raines 2 pc sectional. I was incredibly excited to put it in my upstairs office/​man cave/​movie room. I had measured everything out to make sure it would fit, as well as having taken a couch significantly bigger out of the room, in order to fit the sectional.
First bad taste in my mouth came when I got a call on Saturday (the day of my scheduled delivery) to tell me that the couch «did not fit on the truck» so it would be delivered the following day. This seemed ridiculous to me, but there was nothing I could do, so I said it was fine and moved on.
Upon arrival the delivery the next day the delivery men came in and looked at the route they would have to take to get it into the room. I was then told that I had to sign a waiver COMPLETELY RELEASING THEM OF LIABILITY. So if they rip the couch, scratch my floor, dent the wall, it is all on me, not on them. Had I known that this was a possibility I would have been more prepared, but I was not given ANY notifications that I may have to do this.
After signing the form, they attempted to put the couch in the room. They attempted a couple of times to get it in the same way with the whole thing wrapped in plastic and the cushions sticking out, but to no avail. When I suggested that they take the plastic wrap off, or attempt it a different way they refused and said «it just wont fit, you will have to pay the restocking fee». After all was said and done I got back $ 860 of the $ 1,100 that I spent. After the 10% restocking fee, and the non-​refundable delivery.
After calling the company to say that I was unhappy that they did not attempt to try anything, the manager that I was speaking to told me «they probably did not want to take any risk to rip the couch or scratch the door. When I pointed out to him that I had just signed all risk and liability to myself, the manager told me «well I am sorry, but there is nothing we can do. We can ship out the couch to you directly if you would like, but as far as the restocking fee we will have to take that out of your refund either way».
I am completely annoyed and would suggest that NO ONE deal with Living Spaces. If you have any questions please message me. I would love to help other people NOT make this mistake.

Do yourself a big favor and DONT shop at Living Spaces.
We purchase this recliner set about 4 years ago with their guardian extended warranty protection plan.
This sofa and love seat started piling off about 2 years ago since then we are going back and forward with living spaces and guardian. No one wants to take responsibility for what’s going on, living spaces sent a filed inspector to check it out and he told us there has been a recall and that he recommends that it will be replaced and someone will contact us. No one contacted us for weeks to come till we followed up to fined out that they consider a little as wear and tear.
If you see the pictures that is not wear and tear that is poor quality.
After contacting the BBB their response was that it’s only under manufacturer warranty and it’s over after one year, they claim that my warranty is over but we purchased an extended warranty the provides coverage.
They will do anything in their power to sell you the extended warranty when you purchase your furniture but when it comes down to fixing it you can forget about it.
Too bad I have spent with this company more then $ 10,000 on their credit card.
What a bad service.
Save yourself time and money and just don’t shop here

The place is great! Beautiful and cheap stuff !
Calli helped me out and was fast knowledge and got my stuff deliver the same day! I will be back loved this place way better then Ashely Furniture !

The area is nasty, the furniture quality is the worse you can never get. If you want to throw your money away then shop from them.
I ordered something and after one month they called me saying they don’t have it.
I should not order it from there but since I need it at the moment and it was close I made the mistake.
I can show you the pictures of the chairs and couches I got before and how horrible they got.
Please ! save yourself from a bad moment. SHop somewhere else.
Customer service is terrible by phone. Those girls give you bad attitude.
Last time in my life. Its not worthy the prices are high they should have better quality.

Went here to buy a simple leather chair. I parked my car about fifteen feet in front of the loading door behind living spaces. The sales rep said I could pay for the chair I wanted but it would take her forty minutes to have her workers move it fifteen feet to my car. She had like five guys standing around, I couldn’t believe it. So I didnt buy the chair and I left. I tried to call the store to order it by phone, but you only get a series of voicemail, no human being.
Overall the furniture quality seemed very cheap and likely imported from China and not long lasting at all.
My last sofa from living spaces lasted about two years when the fake leather started falling to pieces.

This place was pretty well priced a year or 2 ago. Now, it’s astronomical. An arm chair is almost $ 700, when it used to be $ 295. Couches, beds, and kitchen tables all have doubled in prices for the same stuff exact items you could have gotten cheaper a year ago.
Not going back to this place for overpriced products you can easily find on any discount furniture website.
*Update…
Terrible follow up service. My sectional couch cushions have depleted in only 2 years. What disappointing quality. I’ve reached out to the company who stated to upload photos and they would contact me within 48 hours. It’s been over a week with 2 follow ups emails gone unanswered.
Overpriced, poor quality furniture, and terrible customer service? No thanks.
You’re a huge let down, Living Spaces.

Bought 3 Marco dressers from here, got it delivered and saw these markings in 2 spots on top of the dresser on ALL 3 dressers. I sent in pics and spoke with a customer service rep and he said the manager/​supervisor said it looks natural. Umm are you fucken kidding me??? I think u need to get your eyes checked. So I escalated my complaint to be able to talk to a manager. I should hear back in 24hr or so. So this review may change after I talk to them. Keep u posted Unilocalers.

I hate to write such a bad review, but I am very tired of dealing with this company. I spent almost $ 10k on new living room and bedroom furniture with them. I purchased a protection plan because the salesperson told me that accidental rips and tears in the leather sofa was covered by the protection. Shortly after receiving the furniture, I realized that the quality was very cheap. I should have noticed this at the store — this part was my fault. However, since I bought the extra protection, I wasn’t too worried.
The bed frame had some minor issues — the installer didn’t tighten the legs and over a couple of weeks, the screws bent and the legs ended up angled in different directions. Luckily, the customer service department sent out a technician who repaired that for free.
Regarding the sofa, however, we had kids playing on it and they accidentally tore the leather. I submitted a claim with photos and an explanation promptly to the coverage company (VIP). I had to call three or four times over the next week to finally get a response saying that they wouldn’t cover it. I tried to get an explanation and kept getting a response that I would receive a call from a manager. It never happened and finally I got an e-​mail stating that my claim was closed.
I then contacted Living Spaces customer service. They seemed like they would be helpful. They sent out a technician who took photos and examined the sofa. He stated that the damage should be covered. I called back a week later, but they had done nothing further. At that time they told me they would e-​mail VIP. Two weeks later, I did not receive any response. Finally, 4 months after the initial event, I called and spoke to a supervisor in Living Spaces customer service. She said she’d call VIP. She e-​mailed me the next day stating that the claim was declined due to «abuse and neglect». My protection contract does not state anything about abuse and neglect, so I will be pursuing legal recourse, but I am hoping that this review will keep people from buying the crappy furniture and having to deal consistently with poor customer service.

Why would anyone buy furniture or any other junk from here?
It’s old and outdated.
The sales staff here are «used car salesman».
Even IKEA has a better shopping experience and they’re bad.

Worst company we’ve ever done business with… EVER!
Bought couches, did not get them delivered within 24 hrs which is what they boast about! Finally got them and they were not in great shape. We called to have them looked at and that took months. Finally came and got them and we havent’ seen them since. We’ve made dozens of calls and their supervisors refuse to speak with us on the phone. LAWYER TIME!!!
So sad but now we have to sue them to get our money back. Oh well, you live and learn. I should have paid more attention to all the horrible reviews I’ve seen when I googled with company. Never again!!!

Came tonight with my dude to get him a couch he saw on the website. It was in the clearance section. Cynthia helped us, she was very sweet.
The whole process took about 30 minutes, and he will pick it up tomorrow.
The store is huge, with a good selection of all kinds of furniture
It is hard to fin someone to help you for sure, but once you do its a smooth process. Plenty of parking too. I bought a rocker/​recliner here 2 years ago,
and its still working fine.

OMG, I wish I was reading some review before going there and spend $ 5000 ,
If there was less than 1 star I would give it to them ‚
Please guys stay away from this place !!!
It looks overwhelming when you get there and see all of the furniture they have there, but when you run into a problem then it’s going to be your worst experience ever, I promise you that !
I went there just before Christmas and bough 2 rugs,
a king bed frame a dresser, 2 big painting, recliner and coffee table for my living room,
They were so «kind» and offered me to open a credit with them which I did for $ 5000,
Next, of course they came one and a half hour after their window delivery time then they brought upstairs all the furniture and as soon as they done assembled the bed they gave me the paperwork to sign and
Right after that they left ‚
DO not sign any paper work before you check everything that was delivered to you, once you do
sign — it’s over ! if it’s damaged there is no way back, took me two days to realize my coffee table is damaged I called them and they send one of their guys who said that is not repairable, and they should replace it ‚
I didn’t hear from them for a month and then I got a massage, not even care to talk to me: that my claim denied since I signed the delivery paper work ‚
I tried to talk to a supervisor who was unprofessional and even rude, and at the end I left with the damaged coffee table ‚
So so upset and disappointed, bad place to shop !!!

The staff makes it impossible spend money here. Customer service is absolutely awful. All they do is recite rules from corporate. I mentioned to them that they have a two star rating on Unilocal.They told me it wasn’t accurate.
I have a $ 5000 credit limit to living spaces. I’d rather chew broken glass then use it!!!

I love shopping here. The staff is super friendly ! I come here a lot for my interior design and staging business and almost everyone knows me by name by now .,
I am walking around and I hear my name behind me «hello ««hi» «how are you » ?
Highly recommend this store .
I would say 75% of my company ‘s success has been relaying on the fact that this store is near my warehouse where I store my staging furniture and I can come and visit here often .
Take your time and look around in there. Even though the name of the company may sound like a boring, average furniture store like Ashley’s, they actually have a huge selection of contemporary furniture. Not all the furniture is high quality, some of them I am sure made in China, but overall if you know what you are doing, this company and particularly this store is a good resource for your decorating needs !
Ordering online is a pain so I recommend coming in to the store and inspect what you buy and deal with the awesome staff !