AT&T

Great service Hugo the one who helped us was great walked in grabbed a phone (note 5) answered all my questions even offered specials and deals he did give me a discount that they have when u purchase 3 or more gadgets wich I wouldn’t have known if he didn’t tell me he looks out for the best for u he’s great he knows what he’s doing ask for him every time even if u gotta wait extra he does he’s job well tanks Hugo

I made an appointment and showed up only to sit there for an extra 30 minutes after my scheduled arrival time as they were tending to a walk in. The service was disappointing either way and I ended up not buying anything as they didn’t seem to really know what they were selling. Either way I ended up going to a different location ended up the happy owner of a new phone.

As soon I walked in, I saw so many unhappy customers waiting to be helped. The receptionist weren’t friendly and they did not make you feel welcomed. I had to wait for a very long time, more than an hour. I should of gone to the Att store in Northridge, on the corner of Nordhoff and Tampa, in that store they are very welcoming and have friendly receptionists. But back to this one, the worst part of all is that the seating is limited and I was kicked out of the table were I was sitting so the can help someone else. Never coming here again. I rather drive a few miles extra to get better customer service than this. Hopefully management reads all the negative reviews that Unilocalers have left and they make changes to please the customers that are keeping them in business.

Just got at&t service and it sucks. I’ve never had the worst reception in a company. Even when I had metro, I was able to have access to the internet. Employees lie and switching phone companies very soon.

Wait time is ridiculous… it doesn’t make sense to be waiting this long… I will never go to this store again! I’m already upset with AT&T as it is…

Horrible. Not enough people work there so the wait times are ridiculous. For such a big store you’d think the owners would hire more reps. Don’t go. Shitty service. Bathroom attendants have better service than this place. If you want to sit on your ass for 30 – 40 mins doing nothing then this is the place for you.

Today is 12/​30/​2015. Store has to be closed at 9:00 PM. I was there exact at 8:59 and security guy closed the doors right in front of my nose… horrible…
I don’t wanna tell all story… its took me about 20 minutes to call AT&T and try to explain all, the inside agents didn’t even pay attention to me… That’s how they are taking care of they 4 years current customer… :(
I appeal to the people who have influence and who care
Please pay attention to the employees who work there,
I think there is time to fire a couple… !!!

Poor customer service. Was not quoted a time for the wait by the staff. After waiting 90 minutes I requested to speak to Omar, the store manager who was condescending and laughed as he ‘apologized’ — simply stating there was nothing he could do since the store was understaffed. Inattentive staff.

I don’t know why this store has 2 stars. But every time I walk in to the store I always get a great service. All my needs are met. This time Candie helped me get a new phone. In and out no problems.

I wish there was a 0 star… Worst customer service ever! Be aware!!! Went there to preorder new iPhone, after all calculation I’ve been offered a «free gift» LG Tablet only pay a tax”. When received a first bill I was charged $ 45.00 connection fee and $ 10.00 monthly charge for 2 years. Please, read all papers before you sign!!!

I purchased iPhone 6 online and changed my mind. Took it to the store to exchange for iPhone 6S. I was told there is an hour wait time. I asked to check if its possible to exchange in store so i can wait. I was told if it was purchased within 14 days there will be no problem. In 1.30 hours they called my name. Sales rep was nice and was having troubles changing it so she reached her supervisor who was in employee room. She returned 10 minutes later saying i can not exchange in store since i have requested exchange online.
That is not a true statement. I have not requested any online exchange.
Supervisor was nice overall. But if i was the supervisor i would reach the customer myself to apologize for the wait and not being able to help. I asked sales rep to call the supervisor. On my question how long is the average closing time he told me an hour. I told him Sales associates are there for a day, they are being paid no matter what. So they don’t care about customers sitting and waiting and they get into very engaging conversations with customers. They can keep it professional and on point without being rude. They can cut closing time at least by 20% if right process is in place. I asked him to check first then advise the customer to wait.

There are two employees standing in front of me just talking in the middle of the store. I watched another customer walk in and stand confused for nearly 10 minutes before he finally felt compelled to ask if someone works here. Not sure if this place is just understaffed or maybe no one cares? I came in for a new phone. Maybe I’ll just get it online. The store is bright and open. Feels comfortable here at least. The employees who are helping people seem nice as well. Wish I and this other guy could get some help.

I think this is the first negative review I have ever felt compelled to write. The community would be served better if AT&T were gone and the empty suite used for rats to breed and pigeons to defecate. I went to turn in uverse gear the day I was to leave the country. It happened to be on a Sunday. They do not accept gear and it has to be sent ups. Of course, no ups stores are open on the weekend and I worked up until late Saturday night. I should have gone with a different vendor for cable as this company is worthless. The manage wasn’t able to come up with any solution other than sit and wait 39
Minutes to talk to someone else who was unable to do anything other than call customer service, who is closed in Sunday. I am changing cell also as a result so I have nothing to do with the company who’s logo and policies are so similar to the Death Star from Star Wars. If you need Internet or cell service, go with anyone else.

I purchased a phone online as part of my 2 year contract renewal. When I arrived at the store to pick up my phone (i used the ship to store option on the att website) I encountered extremely pushy staff trying to keep me from upgrading to a two year contract. The sales woman kept trying to get to me to sign up for the NEXT plan instead. I explained that i did not want that plan and that i had already purchased the phone from the att website and renewed my 2 year contract online. I was just here to pick up my new phone and activate it. She became visibly upset when i did not give in to her sales pitch. She then called over the manager and they sat me down at one of their tables. The sales woman explained to the manager that i was upgrading and not buying the NEXT plan. The manager looked visibly upset as well and tried to convince me to go to the NEXT plan for the next several minutes. The manager finally gave up and the sales woman went to get my phone. She brought a bunch of cases to try and sell me too. This was very annoying. If i want a case, i will pick one myself. Plus i already had my own case ready to go. During the activation process they had trouble setting it up for whatever reason. And then my old phone died as she was switching over my contacts. This really upset her and she stated «Oh, Great!». She was rude, pushy, and sarcastic the entire time from the moment she found out that i was not giving in to her sales pitch. I came to the store to pick up my phone i ordered online, to activate it, and to switch over my contacts. The store was pretty empty and i did not have to wait for service. BUT a trip that should have taken 20 – 30 minutes took one hour.

I been a customer since 2001 and never had a problem, until they made me pay about $ 1000.00 within a month. They are ridiculous and I am changing companies. They were charging me over for international call since Jan and they can only credit 3 months. I never authorized it and I’m sure their calls are monitored and recorded. Don’t ever get ATT&T now, they will eat your money and bad customer service now. Supervisor never called me back. I spoke to Noël NO336A on ⁷⁄₂₇ at 5:53p.m.

Customer service lacks. They are under staffed and you end up waiting for a long time. I was told to wait by a manager until my name was called and took 45 minutes. Hopefully they hired more people to negate such long waiting times. I usually go to other ATT stores now.

I’m really not generous with stars, but this location specifically has an excellent costumer service!!!
Even though they were really busy, everyone were extremely friendly especially the manager Dan that helped us and was very informative, kind and helpful. He set us up with a new iPhone 6 within minutes and a new line. Thanks Dan! (Nitzan)

There are many of things I find distasteful at this location which are mostly at no fault of the customer representatives. The clientele here isn’t of the genteel variety. Even the Unilocal price rating reflects this location. Other AT&T stores have a $ rating of 1 or 2 but this location has a whopping 4. The price is the same everywhere but the price relative to people’s income here finds the stores location expensive. But alas that does not stop people from flooding this store with such long wait times it takes a miracle to even check in.
I found myself in a situation before where I was patiently waiting to talk to a representative so that I can check in while some people would butt in to the people currently being helped because they never learned what a line is.
If you God forbid have to come here and you planned it out ahead of time do make an appointment. Even then you may have to wait. Otherwise go to another store.
This store can easily benefit from a self check in station of sorts to avoid this issue.
The last time I came, I arrived right when it opened in order to skip the whole hassle of waiting and while I was being helped this mom had one child sitting atop one of the stools. The little girl fell off and her leg was caught in the footrest. Obviously she started to cry because she’s dangling by her foot. The mom did nothing and talked to the customer representative as if nothing is happening, that her child is not in pain and is not stuck. Another rep had to rush in and help the little girl.

This is the reason why i moved carrier and disconnected my at&t !
my boyfriend has an at&t and today he received his iPhone in the mail. We needed to get a new simcard because he cannot use his sim card from his other phone. Ugh just to get a sim card we waiting for almost 2 hours!!!
WHAT I AM SAYING HERE IS ALL AT&T STORES SHOULD HAVE AN EXPRESS LINE FOR little concerns like this!
Anyway, Daniela and Lloyd are very nice and friendly! So I gave this store at least 2 stars but for the at&t overall store waits it is 1 or no star.

Recently had 2 bad experiences at this location. First time I was «helped» by an employee named «Bienvenido». To make a long story short he kept adding devices and phones that we simply asked about. Never once did we say we wanted those devices. Luckily for us we double checked the bill/​plan before agreeing and called him out on it. What makes me most upset is we kept emphasizing how much we wanted to bring cost of our current plan down by switching to a more affordable one but ended up dealing with a nightmare til this day!