Optimal Dental Palos P.C.

Friendly and professional staff. They have a cute small playground area for your children too!

I hate this place. I have very weak and sensitive teeth, so I need to frequently visit the dentist. But this place is so unreliable. Trying to make an appointment here is so difficult. I called them 5 times, they took two days to return my call and did not even leave a voice message. I called them back literally 3 MINUTES later and they didn’t pick up. So I left another message and another, and another, and I haven’t heard back since. Why have a business when you don’t want customers?

Worst front desk customer service ever!!! I was late little bit cause I live in Naperville it took me an hour to get there constructions on tall way.
Any way when I entered the first thing she did was literally yaling for being late!!! I apologized about being late and explained to her the reason of that. Then she was asking me, more likely giving me an order to sign on the palette for some papers I didn’t even read!
And it was about charging a $ 25 fees for cancelation the appointment.
The doctor was fine nothing special!
Attached is a picture of the consent agreement.
When it was the time for my daughter, they didn’t allowed me to go with her though she is only 7 years old, what the heck…
When we were done and about to leave they didn’t bother themselves and greet us!!! I felt we are so not welcome!
It’s my first and last visit to them!