Walgreens

This is for the PHOTO DEPT ONLY.
Was just in at 8:45am and for the first time there was a person in the photo dept. Oh good, I thought I don’t have to wait until somebody notices me or I go looking for help. The gal couldn’t find my order, then called the main cashier over. He looked and finally found the photos. He had to get back to a customer and she said to him, «I don’t have time to help her». Is this customer service? I am just going to Costco.

I mostly go Walgreens for my meds. They recently offer me a couple days worth of my meds because I didn’t have a refill, so I could straighten it out with my doctor. They also called my doctor for the refill which was awesome. They do put prescriptions back after a week, which is totally responsible, and will refill you on the spot. Most of all, you can’t for nicer people at there.
Quick shout out for the Pharmacy department for always working very hard.

This Walgreens is always well stocked and clean. I always find what I need here. The employees are very nice, friendly, and helpful, especially James at the front register. I like that Walgreens honors their rewards points right at the register. Every now and then, I get $ 5 off my total. (A lot easier than other stores reward plans that make you save up receipts and coupons.)

Bad service. Most of time messed up.
But you find most of stuff.

It feels sort of ridiculous to have a Walgreens and CVS next to each other. I really don’t think one is better than the other. Actually, when it comes to the Midtown Shopping Center, I miss three things: the CO-​OP, Midtown Market (Duca & Hanley Meats) and good old Bergmans. The current Walgreens does not match the home town favorite, since purchased by CVS… Longs Drugs.

This Walgreens deserves 5 stars because all of their employees are nice and customer service-​oriented and the store carries Mountain Dew Code Red and a wide selection of candy. This store carries Mike and Ike’s in the box whereas the sevi carries them in very small packages, and to my knowledge this is the only place in Palo Alto that has Mountain Dew Code Red in 20 ounce bottles. The nearest retailer after them is the sevi by the Luu Noodle in Mountain View.
The manager here (I believe his name is Mike) does a great job of keeping the store clean and dealing with the significant amount of turnover that comes with the industry, and the cashiers always work hard to try to check you out quickly.
There is also a new Walgreens card that the store offers that is free to sign up for, does not require an email address and comes with some pretty significant cost savings. There used to be a nice Asian guy that worked here that once went out of his way to check in the back to see if they had any Code Red and brought some out for me, and there was another nice lady named Sandra that used to work here as well. The current employees are all very nice and I respect them and wish them continued success.
With that said, I do think that this store could better serve their customers by making sure that two registers are open at all times and keeping the doors open until a little after 10 pm. They often times close the door right at 10 and it is very difficult to open it if you are still in the store and nobody is there to open it for you.
A switch to a new cashier machine solutions provider would also be beneficial, as it seems that the cashiers often have issues with the machine and it can significantly hold up the line when there is only one register open.
All in all though, this is a great store and I salute it and wish it the best.

I’ve lived in the area for a year and have filled prescription and done shopping at both the midtown Walgreens and the midtown CVS next door. The service at the Walgreens is better and generally pretty good. In contrast, some of the staff at the CVS are apathetic and not helpful.

nice people

They have a lot of a variety of items, it is clean and friendly, and a lot of great deals. I go there often because it is walking distance from my house. This is the only Walgreen’s that I know of that accepts dogs in it stores, only house trained. There are business surrounding it: Round Table Pizza, Safeway, Longs, Starbucks and more. The only con I can think of is that their pharmacy closes early.

Invariably pharmacy closed for ‘lunch’ whenever you show up! However will upgrade to two stars because I guess they’ve gotta eat but main office needs to staff for such things.

This review is about our unpleasant experience in the following walgreen location because of a very mean store assistant.
My wife and I were trying to return 2 bottles of fish oil because we do not want to deal with the rebates which we did not realized when purchased a few days ago. Since we could not find the receipt, we were just requesting for the store credit. One female store assistant who named herself «Jimmy Martini» (she was not wearing a name tag) came over to the counter and tried to handle this return. Then began the unpleasant story.
This «Jimmy» seemed to not be in a good mood at the beginning, she insisted on getting the rebate forms back. Well, this is ok. We went back home and brought the 2 rebate forms. However, Jimmy continued to make the return process complicated which we have never encountered in any other stores.
Upon seeing the rebate forms, Jimmy remained in her arrogant attitude and tried to refuse the return because we could not provide the original receipts. In order to backup her denial for the return, she read out the store policy «loudly» until she found that the policy stated a return can be in the form of a store credit without a receipt.
Well, it seemed this Jimmy can never be wrong. In the end, she told us «Walgreen reserve the right to refuse a refund» and thought we could not return free-​after-​rebate stuff. I just could not understand how-​come returning products becomes so complicated with this store assistant. Another remarkable thing is this «Jimmy» prejudicially thought my wife has returned products back to Walgreen through her before (which she has never done that). Jimmy was also very confident by saying she would «see us again next month».
In the end, the return is finally done after this Jimmy left us in the counter for minutes to ask her store manager.
I usually do not complaint too much about these kinds of issues. But it is the very bad altitude and the prejudice against customers of this Walgreen shop assistant that make me spend so much time to write this review. Overall, this is a good store with good products and clean layout. However, it is the one particular mean store assistant that makes shopping here so unpleasant.

I’m glad I let this review sit in my draft box for 6 months. Although, that is embarrassing to admit. My original review was 4 stars of pure praise. «Speedy!» «Fantastic!» I shouted with glee as I wrote the original. If only that remained true to this day.
Over the months, Walgreens has hit rock bottom. For a drugstore, that means throwing pharmacist terminology, in a verbally abusive way, at me over the phone. I just wanted to know if they had the generic version! Pleasantly asking for clarification, like all polite girls do, was not well-​received on that particular sunny day.
A new day came, I went in to pick up a prescription because I received a wonderful automated telephone message informing me it was ready. It wasn’t. Returned the next day and it was ready! Party time. Oh, but what’s this? My prescription had been filled twice. Double party time! Was this their way of apologizing for the inconvenience?

I came here last Saturday (July 31^st) with a prescription label on a medication bottle. Unfortunately, since I get my prescriptions through a mail-​order service, Walgreens couldn’t fill it without transferring the prescription. The pharmacy tech was helpful in that she copied down all my information, including insurance, and said the pharmacy would call the mail-​order service on Monday (the 2^nd) and I could come by afterwards to pick it up.
Turns out my mom had tried to fill my prescription through the mail-​order a few days after I went to Walgreens, and she said the prescription had been transferred over. I was busy for most of this week, so this afternoon was the first chance I got. I arrived, inquired about my prescription — and was told that it didn’t exist.
It took about twenty minutes to find the mistake. Apparently the pharmacy had indeed called the mail-​order service and transferred the prescription — BUT HADN’T FILLED IT. The prescription was never input into the Walgreens database.
Well, could they just fill it right now? The pharmacy tech called. .. well, I’m not sure who she called, since the mail-​order service was closed today. She got off the phone another ten minutes later and told me that they could fill the prescription, but only with the regular dosage of the medications, even though I have special usage notations that the mail-​order services have approved for the past three years or so. This was unacceptable to me, so I finally just asked if they could transfer the prescription back to the mail-​order service from the limbo it was currently stuck in, and she said they would do it first thing Monday morning. I’ll be calling back on Monday afternoon to check.
On the plus side, I did manage to score a couple of cardboard boxes from the stock room for moving purposes. With permission, of course.

It’s always hard to write reviews for chain places!!! They have the same cr*p as every other Walgreens. So I am just going to based this on location, and service.
Most people love the One Hour Photo place in this location, but honestly are we in the Space Age rather than the Stone Age? Couldn’t most people do that at home, it’s not rocket science, people!
The place is the same with the same collection of unpopular DVD’s and CD’s. I bet you a million dollars, you will find ‘Hope Floats’ there. What a horrible movie!
Do look before asking them. They kinda don’t know what they sell or where it might be. They are not really trained well.
The hours are 7 am to 10 pm
My Cashier happen to be Michael for the Pharmacy. I got two Healthy for 9.99. Not a good deal, but whatever.
They do accept all major insurance plans including CVS Caremark, Blue Cross Blue Shield.
If you can’t find it in the store, look at
Don’t join the Prescription Saving Club unless you’re serious about it, or you go here a lot.
Over all: the staff doesn’t know anything they sell, but hey it’s Walgreens, cashier come and go.

Open from 7am-​10pm. Unilocal didn’t list hours…

I can’t speak to the rest of the store, but the Wphoto service was surprisingly excellent. The website (
) was easy to use to upload photos. They give you the choice to pay when you pick up or pay by credit card. The turn-​around time was less than an hour. They sent me an email when the photos were ready. When I showed up to get them, the line was short, the prices were fair, the photos looked good, and I was on my way in about 4 minutes.
It’s midtown location is also convenient, given the other stores, restaurants, and café’s nearby.

Went in there for milk — out of stock — What?
When I asked if they had any in back — none.
Ya gotta have milk.

Realizing I’d forgotten to buy fruit juice while over at Safeway, and not wanting to walk back through the rain, I stopped in here instead. Have you ever seen the kooky «talking pharmacist» display before? Fucking creepy yet amusing at the same time. I then took my blueberry/​pomegranate juice and high tailed it outta there.

So close to my house, its my first stop when I need practically anything.
But what I find really useful there that I dont necessarily find automatically elsewhere is:
Papermate Intro Highlighters (the purple one is very light and perfect for highlighting in my red book which has very thin paper)
Walgreen brand «Highlighter» pack (the pink is super bright and well pigmented and the entire pack is super cheap)
Gloves (which come in xsmall! I cant find that size anywhere else).

This review is just for the photo center. I had to get some head shots of me for my visa application (going to China later this year, whee!), and so I had a couple of digital pictures developed here. I recommend ordering online at
and then picking up at the Walgreen’s for 19c each. If you develop in store, it’s 29c each unless you develop over 30 pics. Plus, it is convenient to send them online, and then pick up at your convenience.
Pluses:
Very fast. I remember ordering some photos and about 10 minutes later I got the e-​mail saying my order was available for pickup. Granted, this was an hour or so before closing (10pm), but they are still very very fast.
Customer service. I found their customer service to be great. My first digital print turned out a bit too pixelated, so I came back asking for a reprint. I could hear myself getting frustrated/​insistent unfortunately, yet the people working there were kind and showed the utmost professionalism. They reprinted the picture for me (which was still pixelated, wtf?) free of charge and offered me suggestions on how to get a better picture.
So, despite having to make 3 trips here over the weekend, I was pleasantly surprised by the quality of service. Definitely come here to get photographs developed. Also, parking is plentiful in their lot.