Volvo Palo Alto

Navin is a awesome! We are new to the area and I immediately put a deposit on a XC90 this past summer after test driving it. We took delivery of our R Design 2 weeks ago, and I am completely impressed with the car. I was also very impressed with Navin, he was very helpful and flexible with my schedule, and delivered on everything we discussed. The entire process was very simple and quick, the shortest amount of time to take delivery ever! I would recommend Navin to anyone and everyone, I will go to him first when I look for my next car.

This is a review for CUSTOMER SERVICE:
Marc is an OUTSTANDING Service Advisor. Every time I’ve brought my Volvo in; I receive exceptional customer service. My car is no longer on warranty but I keep coming back because of the high quality interactions I have here. They go above and beyond to make sure I know what is going on with my vehicle, I’m comfortable with the cost of the service, and that I have a shuttle ride/​loaner vehicle. There is a high personal touch here as well with friendly, accommodating staff.
I highly recommend Volvo Palo Alto!

Working with Malcolm Black today we had the best car buying experience we have ever had. The guy is awesome. We purchased one of the new XC90’s and he didn’t try to sell us on anything… just shared with us many of the cool features and let them sell or not sell themselves.
I am sure they have other good sales consultants but I would recommend him to anyone. In addition he has also made himself available to answer any future questions we may have as we learn our new car. We are very happy.
Thank you Malcolm.

I knew exactly what car I wanted to buy, a Volvo XC90, but My husband wasn’t so convinced and he was looking for a deal. We shopped around a bit, and he felt lucky to have made a call on Saturday morning to Volvo Palo Alto. Navin picked up the phone that morning, told him about a brand new XC90 that just came in that morning, and asked us to stop by later.
When we arrived at the dealership later that afternoon, Navin greeted us with a welcoming smile and talked up the car without parallel. My husband and I spent hours researching the car’s specs beforehand, everything from the safety ratings/​features to the extras, but Navin told us things about the car that only someone with years and years of experience could (including visiting the Volvo factory in Sweden and owning one himself). When we left the dealership that night, our only disappointment was that we couldn’t drive the car off the lot — it was so new that it hadn’t gone through the dealership’s inspections yet.
Ny husband really appreciated Navin’s no-​BS style, and Navin made our experience at the dealership (even with a one-​year old) feel like a breeze. Wewill definitely be back to Volvo Palo Alto to buy our next one.

Ramin Naimi– There is no need to contact me at this point because of the Unilocal review I left detailing the horrible service and overall bad experience I had from Volvo Palo Alto. My suggestion to you is that you enroll your employees in customer service classes to prevent the unprofessional, rude, and classless business practices from continuing. My true rating for Volvo Palo Alto remains ZERO.

We got the Volvo XC90 from Volvo Palo Alto, and I felt compelled to immediately write them up on Unilocal!!!I was pleasantly surprised from the time Navin greeted us, to the time we had completed all the paper-​work and Navin explained all the features to us — never before has car buying been this easy for me. Navin was very up-​front with all the features/​pricing and we were always sure about what we were getting and at what price. Also, a big thanks to Christian to get the OnCall setup taken care of.
I would recommend talking to Navin in case you are looking for a Volvo. He is one of the nicest people I have met.

Navin and Christian at Volvo of Palo Alto are outstanding salesmen and the entire purchase experience was excellent. I had bought a 2015 Volvo at another dealer and traded it in for a 2016 S60 which Christian and Navin coordinated. Overall, they could not have done a better job.
Also, Ramin, the GM for the dealership, was supportive through the process and appreciate his support to make this a seamless transaction.
We plan to buy many more Volvos for the family and plan to stick with Volvo of Palo Alto.

Its been 10 years since I had a new car and with a baby on the way safety and suv’s were on my mind. After lots of research and lots of test driving, Volvo stole my heart. The XC 60 to be exact.
We stopped at the dealership and Jessica was our sale assistant. The first time we explained that we were «just looking.» She was very friendly, easy going, and not pushy at all. She took us on a test drive and explained many features. We stopped in again a second time about 2 weeks later and she recognized us. At that point we were able to find out which packages and extras we wanted and what we could do without. Her and her Finance Manager, Christian suggested that I look at a specific car that was in the lot. They quickly pulled the car from the back lot and showed it to me. Both my husband and I were in «AWW» we really liked the exterior and interior color. Of course we went home and did our homework.
After talking and reading, we opted for the Volvo. My husband and I have worked wit Christian and Tommy regarding the finances and all. Once my husband came home with the car, I was still a little lost with all of the features. I went back to Jessica and she went over everything.
The only challenge has been to get the car in to get a product called CilaJet, a product to protect the exterior paint and interior. Its been 2 weeks and they took a long time to call me to schedule the appointment and then we scheduled another appointment which will be 2 weeks out. I had one originally and I specifically said that I needed a loaned car and they didn’t have it in the system. I then had to reschedule.

No one wants to be at a car dealership. With that said, the employees at Volvo do their jobs properly. Most people think that the Service Advisors sit around all day waiting for something to do… that is not accurate. The service advisors stay on top of the work on the car, report to the customers, and have TONS of paperwork to do. If you call and want to speak to an advisor expect a long wait. It’s not because they don’t care, but because they have a million things to do. Volvo Palo Alto is ¹⁰⁄₁₀.

Buyers beware. If you want to deal with unprofessional and unreasonable car dealers, then you have found the right place. I drove TWO HOURS to the location for a vehicle. I arrive and the vehicle has MAJOR scratches on the door that WAS NOT disclosed. «Come on in, the vehicle is in perfect shape» YEA RIGHT… It was literally hit or rubbed a pole to create so much damage.
It is disappointing how unorganized and careless this business is. Do yourself a favor and keep shopping around.

I had a great experience with Sales Person Steven Han. He made it very easy to purchase my car. Even more so is the follow through with all the questions that I had after. He has never failed to answer any of my questions for the months that followed. I couldn’t be happier with the car itself either. I am sure that when I have any problems in the future that the 100,000 miles warranty, that it will be a breeze to fix. I felt reassured that I will be taken care of.

So I never write these things but today I had the best customer service come from Mr. Steven Han. I was going to buy a Dodge Viper but one of my buddies suggested I tried other super cars so I went to Volvo to try their Audi R8.
I had done no research on the vehicle but thanks to Mr. Steven I was able to get all the information I needed plus he suggested I look at other vehicles they had on the lot which now I am considering a Porsche 911.

Hands down the best customer service not only in their industry but as customer service in general. Sales rep Mr. Steven Han will go above and beyond any expectations a person may have about a car dealership.

I use these guys all the time to service my 2012 S60. They always go above and beyond– like rub out a scratch at no extra charge, check my tires and alignment if I am driving by. Then I need a loaner or the shuttle it is always ready. Polite and professional– I can’t speak highly enough of them.

I had the best experience purchasing my 2013 Volvo S60 from Steve Han at Volvo Palo Alto. I visited the dealership three times as I considered my purchase and each time was met with the same professionalism, dedicated attention, knowledge, and courtesy from Steve, Christian Hansen the Sales Manager, and everyone I interacted with.
If you are trying to decided whether or not to consider a Volvo in comparison to other makes, such as Audi, Mercedes or BMW, please stop in at Volvo Palo Alto. Upon driving the S60 and learning the details of the power, safety, value, and quality craftsmanship of the brand it became clear that Volvo was the match for me.
I truly believe that Volvo Palo Alto is the best Volvo dealership in the Bay Area.

We purchased a Volvo &, we had all the service up through 45k miles at Carlson.
Prior to 45k miles we felt there was a transmission problem with the car, brought it in repeatedly for expensive diagnostics. Each time we were told that there was not a problem. We also brought it in for a leaky sunroof… paid a very high price for that repair.
We have now come to learn that there have been numerous recalls on our car about which we were never notified. The sunroof should have been repaired for free.
In going to a consumer reviews website we find that the car has a legacy of needing a new transmission at 60 – 90 k miles, a 4 – 5 $K repair bill ! This was a safty issue due to a defective part and Volvo did not issue the recall because it was too costly.
?
These cars are not the wonderful cars they used to be, the change of ownership has created dealerships who do not stand by their product, and do not act in the best interest of the buyer. Once they have sold you a car they apparently don’t care any longer about loyalty at all.
Do not buy a Volvo, and if you have one GET READY to begin having costly electrical, mechanical issues from about 50k on, or usually just as the warranty is expiring and there after.
Neither did Carleson/​nor volvo notify us of a class action suit which which would have qualified us for a new transmission paid by volvo on our car model as it was deemed defective. Volvo of North America does not stand behind their product at all
when consumers complain, it took a class action lawsuit for them to do the right thing… then they selectively notified only those who had their transmission replacement bill handy to reimburse for this defective part.
Most of the positive reviews here are for sales of volvos by a particular salesman,
sadly I dont think these buyers know what is in for them down the road in terms of service, repair and costs especially when it is defective parts, components on volvo. We will never buy another volvo !

I recently bought a pre-​owned top of the line Polstar volvo from Navin. The Palo Alto dealership, in particularly Navin, offered excellent customer service, an amazing selection of vehicles, and a fantastic attitude.
I went to many Volvo dealerships around the area, including those in Burlingame and Marin and was not impressed.
Navin went above and beyond and I highly recommend him.

My wife and I had a great experience buying a 2011 Volvo S40 R-​Design from Artur Tekiel at Volvo Palo Alto. He was extremely knowledgeable and refreshingly honest about our options.
We were prepared to deal with your classic used car salesman but Artur was so patient and straightforward and *honest* with us – it was kind of amazing. No pressure, no bait-​and-​switch, no ultimatums, NO hard sale!
He even took a look at our old Volvo (which we’re giving to a family member) and let us know that it’s about to need a visit to the shop — this man loves cars, knows cars, and wants you to be happy in your new (–to-​you) car.
If you’re looking for a Volvo, you should start your search with Artur and go from there. You’ll end up back at Volvo Palo Alto by the end of the day. Can’t endorse this guy enough.

I had an awesome experience at Volvo Palo Alto. I took my car in to get the fuel pressure sensor replaced. I dropped it off and they drove me to work. They called me after the diagnostic and communicated clearly what needed to be done and gave me a quote. They were then able to issue a discount for me and allow me to pick up my car after hours. Deon was so friendly and helpful, he even texted me to ensure that I was able to pick up my car okay. On top of that they washed my car, vacuumed the interior, and buffed out a paint stain on the trunk!

I admit, I was dreading have to go to the dealership to get an item fixed that was on a repair «campaign.» I hate dealerships. HATE THEM. With the heat and burning passion of a million suns.
So, yeah, imagine how pleasant it was to pull up and have no one else in line in front of me. They got my car into the shop immediately. I had my boss pick me up at the dealership (Thanks!). The car was complete the same day and the shuttle service was on time.
They really couldn’t have done a better job working on my car.