The UPS Store

Very fast and efficient. The staff may change though I seem to always get good people. I may be the only one in the store and still the service is fast and the lady who helped me is a mind reader, so I didn’t have to explain everything I was trying to do. Which helps if you’re there early in the morning. And their doors open on time.
To send stuff to print:

Poor service. The UPS website said I could pickup a package if the name was different but if the address matched and I had the tracking number. I had my ID with matching address and the tracking number but the girl at the counter would not give me my package. I had to get my wife to pick it up later.

I’ve been here for a couple of years and nothing but great experience happened here. Always helpful.

These people don’t know what the heck they are doing.
Last year the South Asian woman notary at this UPS Store refused to notarize a Power of Attorney document I needed — claiming she could only certify an original, and this was marked as a copy. She even phoned her manager or owner, who wouldn’t permit it, either.
So I took it to another notary who has been a notary forever and knows the rules better than people who just landed here, and was happy to do it for me. The issue was to certify that I am the holder of that POA, not that the paper is an original document.
Then today I took a valuable old banjo to this UPS shop to be mailed. The guy at the counter (with Russian? accent) was going to charge me over $ 800 to mail it back East by 2-​Day Air. It couldn’t go by ground, he said. He also said he couldn’t insure it. A few years ago I had sent a valuable old guitar for which I had an appraisal — insured for over $ 10k — from a UPS Store in WA State to myself in Palo Alto for about $ 200 including packaging. I was not about to be price-​gouged this time nor to part with an instrument worth thousands with no insurance so I walked out. I then ran a web quote at UPS online, which quoted me $ 518 for Next-​Day Air, $ 417 for 2-​Day, or $ 177 for Ground — going to the same destination that the Russki had said he couldn’t send to via Ground.
i will take my business elsewhere in future.
NEXT DAY UPDATE: I took my instrument to the FedEx store on California Ave and they are shipping the parcel via ground to Kentucky for $ 102. Including box, packing service, and insurance. Express Saver would have been about $ 160. Draw your own conclusions.

I think some of the negative reviews are based on old experiences. I’ve had a mailbox here for a couple of years and have been very happy with the service. So happy that I’m staying with them even though I moved to a new location where another UPS store is much closer.
The people who work here are really friendly and efficient. They know who you are and this is really great when you need help when you’re out of town. I travel on long trips frequently and they’ve been great on alerting me or forwarding stuff when needed.
They’re also really helpful in packing stuff and helping me when I’ve got a ton of items to pick up.
The only negative would be in the pricing, but the service is worth it.

Can I give negative stars? THIS PLACE IS AWFUL! I had the absolute worst experience here. I dropped off a package that was to be sent to T-​Mobile and I asked the «manager» for a receipt. I was denied a receipt and any documentation that I was dropping my package off. I was obviously uneasy about this, but I figured she was the manager and she knew what she was doing so I left. After a month, T-​Mobile never received my package. I went back into this horrible store and spoke with the «manager» again and she told me she couldn’t help me at all. I am looking forward to contacting her boss and complaining about this awful service. This place should be shut down.

I think this is a well-​organized store and they always go above and beyond to fulfill my shipping needs. They are very helpful and work well as a team here. This is my favorite UPS Store. Thank you!

Do NOT go here. Go to Town and Country UPS Store instead if possible. After she heard me saying my laptop was broken (I meant the software was wiped out), she had the employee write «laptop is broken» on some paper I had to sign. If I didn’t comply, she would refuse my business.
My guess she had cases of people sending broken things in the past and claiming they were working. She was really rude and made you feel you were a scammer. I also paid $ 12 for a box with some bubble wrap (?) on top of the shipping cost. Then went down to $ 10 after I asked.
I am sure a change in management would make this place a great location to ship packages!

Moved to the area a few months ago, and come in about 2x/​week to ship items. Came in with a small box that needed tape a few days ago. They refused to tape the box, bc they required me to buy a whole roll. Never happened at any other ups/​fedex store before. Obviously — lame.

WORST CUSTOMER SERVICE OF ALL TIME. You would think there would be some kind of service considering this is a private service (as opposed to usps), but nope. The people here were atrocious to me on the phone. Avoid if possible.

Very disappointed. Mahdee charged me two completely separate prices for two packages that were the same weight/​size (both were going to similar addresses on the East Coast).
Shame on me for not checking my receipt to see that I had been scammed.
Plus, the tracking numbers for the packages still don’t work. When I mail things at the USPS, the tracking numbers come up in the system instantly. I can’t believe I’m saying this, but I’ll definitely be going to the US Postal Service around the corner instead of overpaying for crappy service.

Had to ship a large monitor but had no packaging. It was LCD with a very fragile and thin screen. They did a great job packaging it and helping out to find the lowest price shipping option. No damage upon arrival.

Rudest person ever. First occasion refused to take my pre-​paid, UPS packaged, letter saying that they aren’t a dropoff location — not what the UPS website or call center say.
Second occasion refused to ship a flat envelope (paying at the store) without seeing inside. Took my business to Fedex instead

This place can go to hell. Their prices are insane and the customer service is lousy. I’ve had good experiences at other UPS stores but as they’re independently owned and operated, I will never go back to this one. I was even bold enough to tell the guy how I felt and give the chance to remedy the problem to no avail. Never again.

My only qualm her is their website says 6pm close on Sat. I show up and the sign is in whiteout and written over with 5. Argh. Well I came back with my prepaid label dropped off to the friendly worker and was on my way.

If there were zero stars, that’s what I’d rate them. A bad day and poor customer service MIGHT be forgivable, but EMPLOYEES THERE WILL ACTUALLY LIE TO COVER THEIR MISTAKES. I shipped several packages there before with no issues. I then brought in a very large box with a turbocharger kit worth almost $ 2K into the store. The guy took it and charged me the nearly $ 150 shipping without a hitch. Given the weight, I even offered to help him carry it into the back and he declined. Two days later the box, looking a bit worse for wear, arrives on my doorstep saying the packaging is unacceptable. Tracking shows it never left a 3-​mile radius. It went to the local hub and came back.
If the packaging was unacceptable, it would have been nice if they told me so before taking it. They refused to refund me the cost, saying it’s not their fault and UPS the corporation had already charged them. UPS told me to take it up with the store, so it’s the perpetual run-​around with UPS and the UPS store pointing fingers at each other.
I took it up with my credit card company and the statement I got back was full of outright lies. They gave me a bulleted letter detailing several complete fabrications the UPS store told them, including things like:
1) Customer was told the packaging was unacceptable, and customer insisted the package be shipped anyway.
2) The packaging was already damaged when the customer dropped it off.
I was floored that the employee straight out lied. Worse yet, I took it up with the manager, who sided with the employee. So much for customer service and the customer is always right. I will NEVER go there again and highly recommend avoiding it. Poor customer service is one thing. UNETHICAL BEHAVIOR is way over the line.

Overpriced and very slow.

I came here to ship a broken blu ray player.
The service was great. Both employees were extremely thorough with helping me get through the paperwork and adding extra padding into the box.
I had to come back because I forgot to write a number on the package. They retrieved it from the back room like it was no big deal.
I’m definitely going back.

Jus wanna give props to the Manager, Notary Public Rumi Kadiev for getting a thousand documents together and signing off on them. Was on a deadline (which I didn’t meet btw. ahha) but he did the best he could to get what I needed.
Not sure about their UPS business but I’ll recommend them for their Notary Public services for sure.

I want to echo the comments of the other reviewer about their big sign in the front lobby about not accepting liability for dropped off packages in their store.
I bought a very expensive Kindle book reader from Ama​zon​.Com that did not work for me so I repackaged it up and sent it back via UPS by taking it to this store.
I can understand that this store does not want to take responsiblity for lost of stolen packages, but —
1. Just because they put up a sign saying they do not have liablity don’t make it so.
2. Just why else would people go to this store that says UPS with the UPS shield on it except to send packages off.
Accepting UPS packages and using the UPS branding and trademarks and then trying to distance themselves to me seems bad, wrong, still, and irritating.
So … I walked in with my package, and upon getting the counter, after reading the disclaimer sign I gave the surly clerk my package. He took it and started to go on to the next person.
Huh, I asked him for a receipt, whereupon he started launching in on me about liability! First, it would be stupid to leave something valueable at the store and not get some kind of receipt, but second, what does his disclaimer have to do with my asking for a receipt?
Answer is NOTHING. His needless and counter-​productive comments about how the store is not responsible for my item really angered me unnecessarily, and there was no need for it.
I have seen this same kind of behavior at several of these UPS stores as well. I do not know exactly what their problem is or if this is an untrained clerk, but he was so confrontative that I wanted to smack him in the nose for being rude and a jerk.
I can well understand why a buisness would not want to accept liability for someone who comes by and opens the door and throws a package in or lies about sending a package and tries to put the blame on UPS, and I support efforts any business would need to take to prevent that kind of thing.
BUT, when I come by with a legitimate package for UPS to a store that works with and uses UPS’s branding and gets business because of their association with UPS, I do not appreciate attendant’s reluctance to print out and give me a receipt, and I do not need attitude about how they do not want to accept blame if they lose my package.
I said to the guy, first, you are going to talk yourself out of business, because people go there because they say they are UPS, and accept packages for UPS, why else. if people did not they would be out of business.
Second, I was so mad I said to him — just don’t lose my package and that will solve both or our problems.
From talking with owner’s of these stores my understanding is that they are not part of UPS and do not use the same brown color as UPS, but they do use the UPS shield and branding, so it is very confusing. If they are going to accept packages from people, they should without asking provide their customers with a receipt and a tracking number. I have only had that happen one time in maybe 10 times of visiting these stores. All the other times I have had to ask for a receipt and have gotten treated rudely just for asking.
I hope someone monitors these reviews and can perhaps explain why this is such a big issue and why it is an unpleasant thing to go into one of these stores to drop off a package? Please!