Stanford Health Care Intermediate Intensive Care Unit

I’m so happy with the care my father is getting. His nurses have been very patient and helpful. Jason is the best kept my dad on his toes. D Floor nurse. The PT nurse wouldn’t let him quit and was very good about knowing what my dad needed.

Recently relocated from Michigan to California and am looking for a cardiologist. The arrogance and lack of care towards new patients and their needs and fears is appalling. Having seen Doctors and Surgeon in Michigan, Indiana and the Mayo, Stanford should spend some times at these Hospitals to learn how to help patients.

Outrageous charges for minimal service!
We came to ER with an unbearably strong headache, having a migraine history. We were expecting a single shot of an appropriate drug. Instead it took almost half an hour for the doctor to visit my wife, who was still in strong pain. He wanted to give her an IV but she convinced him just to give her an equivalent pill to be able to go home quickly, as our 2 years old daughter was there with us and it was already 9pm. The doctor agreed, left and we waited for additional HOUR to get one stupid pill! After the pill the migraine released quickly, but them 1.5 hours to do it. We were leaving ER after 10pm!
Today I got the bill from ER: for the 5 minutes consultation with the doctor and 1 pill they are charging: $ 2,700!!! With these outrageous charges we will rather prefer dying next time than to go again to Stanford ER!

The Stanford Health Care Neuroscience Clinic neurologists are simply outstanding. If it weren’t for Stanford Neuroscience Clinic neurologist Dr. Kevin Graber and his nurse practioner, Bonnie Pamiroyan, I don’t know how I’d be able to live a normal life with my seizure disorder. The Stanford Resident Psychiatrists, whom are all supervised by Stanford Health Care psychiatry professor Dr. John Barry, are outstanding as well. The Stanford Hospital Emergency Department is outstanding too. Amber, the nurse who’d took care of me while I was waiting to see a doctor in the ED was very caring, and stayed at my side until a doctor came to see me. I highly recommend Stanford Health Care to everybody in SMC looking for epilepsy and psychiatric disorder treatments, as well as just a good hospital in general.

I HATE HATE HATE this place. Every time I come here for a procedure, I leave with massive bruising all over my arms. This time around, you can see each individual finger mark from whoever manhandled me & did god knows what to me while I was unconscious. Never coming here again!
Some of the nurses were nice, and I’m hoping my doctor knows what he’s doing, but that remains to be seen.
In the meantime, I look like a domestic violence vic. Last time Stanford did this to me, veteran police officers could not be convinced that I had not been beaten.

Be prepared to get a scooter for the price of Cadillac. The translation of the word Stanford is bend over!
One simple office visit and getting billed for sitting, standing up, going to a patient room, PG&E bill for the lights in patient room, AC in patient room, the exam bed in patient room (used or not used)…You get the drift.
Would I go back if I was rich? Nope.
Would I go back if I was not rich? Heck NO!

Zero Stars for Alexandra the scheduler at 650 736‑1111 who is extremely rude and unprofessional.
We had an appointment scheduled w/​Dr. Lafayette for May 3^rd at 3:15pm.
I got a call at 2:39pm from someone asking us if we would like to reschedule the appointment to tomorrow at either 1pm, 3pm or 3:45pm. I didn’t get the person’s name because I work for a CPA firm and thought I would not make it. My schedule changed and I was able to go for the 1pm slot.
I called the clinic back to move the appointment to 1pm. I spoke to Alexandra by calling 650 736‑1111 who was extremely rude and unwilling to assist me. I work in a office so am not able to scream on the phone. I spoke to her softly trying to give her all the details for the patient who is my dad.
She kept saying that there was no appointment scheduled for May 3^rd when I actually had got a letter from the clinic confirming it. After going back and forth few times, I asked her to spell the name that she was looking for and obviously she had the details wrong.
I than very patiently explained to her that I got a call from someone in the office but I didn’t get their name about moving the appointment. She got frustrated and was extremely rude and said that there were no notes in her system. At this point I got really frustrated with her services. How can I believe a person who was not willing to even listen to me or pull up a scheduled appointment.
I asked her to call the clinic and check who had called me to reschedule this appointment since she was not able to find anything in her system. She resisted on doing that, when I asked her twice she said ok she will call the clinic. She put me on hold for like 3 second and told me that she called the clinic and no one knows who called me.
I really thought this person was extremely rude and unhelpful. I would really appreciate if someone can look into this matter. She obviously is not happy with what she does and it seems like she is taking it out on patients. She doesn’t value the patients time or gives them any respect. If I was treated this way being a new patient, am sure there are others too.
When I asked her for her last name she said she was the only one in the office and I can call the corporate. She sounded as if she was too good and didn’t care of any consequence.
Can someone please look into this and get back to me. Am sure she will lie and say all this is not true. I wish Stanford would recorded the conversations with the patients so that she would get exposed for her act.

Waited two months for an appointment with a specialist. When I went to my appointment I was seen my a medical student. The attending physician came in for less than 5 minutes to discuss my case. Then nothing more than recommendations were sent to my primary care physician. No tests or labs were ordered. A complete waste of my time. My nurse practitioner at one medical has been better at researching and coming up with solutions for my diagnosis.

If I could give this place zero stars I would. I came here once before to get the test done without sedation and the second time around with sedation. The first time was awful and very uncomfortable and the nurse wasn’t very nice. The second time I came here to get it done they gave me sedation, 4 rounds of sedation and it didn’t work at all! I myself have a VERY high tolerance to medication and they refused to give me more medication because they were afraid I would fall asleep. I also happen to have insomnia and nothing and I mean nothing (besides anesthesia) will put me to sleep, so why the refuse me of more sedation medication? The two nurses that were there easily grew frustrated and gave up on the test all together. They didn’t try it other ways to make it more comfortable (which is what the nurse did the first time around). What kind of message does this send to the patients and about the staff? Exactly. It was a complete waste of my own personal time and unprofessional on their part. There is so much that is said about Stanford and how great it is but all that is a lie. I won’t be coming back here again for any testing (or anything for that matter) in the future.

If you happen to have a mental health problem, stay away from this ER at all costs. You will be treated far less than a human being. When I looked up a phone number on my phone I left it unlocked and I guess the security guy noticed and tried to go on a shopping spree on my phone. Nothing medical was taken seriously because I was in for mental health. They were so mean to me that my voluntary status soon turned 5150. They were so mean to me I became extremely unstable. They also have this 5150 holding area where you can spend several days without being placed. They don’t even have psychiatric nurses there but some normal nurses with special sadistic places in their hearts for psychiatric patients. This area has no windows, they can illegally take away your phone privileges at any time, they shot me up with heavy antipsychotics when I asked for muscle relaxants so I could eat with my terrible spasms caused by my IBD. I had no issues where I would need antipsychotics, I was in for PTSD. As a psychiatric patient at Stanford Emergency Department, you get treated worse than a dog but better than a cat. Scrap that, you get treated slightly better than a rodent that they’re about to humanely put to death.
Update: Talked to guest services about the staff’s attempted identity theft. They did their own little investigation and all wrongdoing of staff was cleared. This is what you should expect out of Stanford.
It was legally against my rights that I was put on medication against my will and also that my phone «privileges» could be revoked at any time. They must know their power and money, willfully breaking so many laws like this.
Going there has made my PTSD far worse in the long run. If you need to be hospitalized, go to Fremont Hospital or Herrick. Steer clear of this place for depression.
If I have serious medical needs during the rest of my life, I’ll still not do business with them. Why should I with UCSF around? They don’t do this to patients. Stanford will never have another dollar from me.

The head of orthopedics almost killed my mother in-​law. After his poor care, he sent her home to die. To his chagrin, she survived. He then refused to have a follow up appointment with her! While at Stanford, she contacted infections in the hospital and was repeatedly discharged before she was well enough. I am now terrified of that place. This doctor’s last name starts with an H. Be warned. It’s not the beautiful and caring place you hope it will be. Shame on them. Our whole family was traumatized by this experience.
It appears that Stanford pays to keep their doctor’s names off of Unilocal.They are so slippery, it’s scary.

It is a good place for research but it is not a good place for patients.
Their clinic cares more about paperwork than patients.
Such a disappointing place!

5-​stars for the excellent ED nurse Gwendolyn. When my sister’s pancreas decided to turn on her, it was Gwendolyn and the rest of the ED staff to the rescue. Want your morphine moved up from 3– to 2-​hour intervals? Need that second bag of IV fluids running or how bout just some gold ‘ol fashion TLC? Well if so then Gwen is the lady with the plan. If all nurses exuded this same compassion then I’m sure Stanford Medical would have at least 3.5 stars on Unilocal,this review notwithstanding :-). Keep it up Gwen, and Dr Cuniff, how bout that bedside manner? Who sits with their patients these days… I know who… It’s Dr Cuniff.
5-​stars all around!

This place is horrible. Good luck actually getting ahold of a person! Trying to find out your insurance information is a waste of time. I had to do all the leg work myself. This place is worse than Kaiser. And Kaiser is way cheaper. Major disappointment!

Repeatedly refused to take a referral from UCSF to provide a second opinion, they clearly are only interested in working on simple cases.
Avoid if at all possible!

Went into Stanford hospital for an appointment with the Dr.Most. I am pleased to say that this is one of the best experiences I’ve received at any Medical facility before. They have nice little snack at the front desk (I was worried I skipped breakfast). They call your name fairly quickly after seating you. And once you’re seating in the patient room the doctor comes fairly quickly. Very happy with the service :)
Only taking away one start because getting this appointment took over four months and that was a little too longer compared to other places. Nevertheless, the attention and speedy service once I was there definitely made up for it.

My boyfriend has had a couple of surgeries performed at Stanford and I must say that the staff is great here. They’ve always been friendly and helpful and really do care for the well being of their patients.
The grounds and facility are clean and quite nice. I love that there is a free shuttle that arrives every 3 – 4 minutes to transport you to the two main buildings and visitor parking garage.
Big plus is also the valet parking that’s available. First hour free!

I really love the medical staff here at Stanford. They are really compassionate and upbeat. Other hospitals should model themselves after them.
The cafeteria is pretty decent. I should know since I’ve been coming here to visit my mom for 3 months.

Pathetic hospital. Waiting for over 2 hrs for a doctor on a fixed appointment. Doctors fail to call back on medical reports. Got a call back only after a complain to the patient relation department.
Will never come back. It’s horrible and disgusting experience.

I’m updating this review because I’m finding it IMPOSSIBLE to get the treatment I need, due to the complete and utter incompetence of the support staff in the endocrinology dept. On July 27, 2015, I was told I needed daily injections for the rest of my life. I was told that Stanford would put in for pre-​authorization for these injections, and that a home-​health nurse would be assigned to come to my home, train me, and supervise these injections for the first six months, since I’d have to start with a small dose which would have to be increased over time until the correct levels had been attained.
It’s now November 6, and even after filing a complaint with patient relations over a month ago, I still am not receiving the injections. At the end of August, I was told all the paperwork (treatment plan, etc) had been completed and that they were putting in for pre-​authorization with Medicare. A month later, I still hadn’t heard anything so I called the endocrinology dept. and was told I was being referred to the doctor I had already consulted on July 27. When I told them I’d already done that, I was told they had no record of anything past July 27. At that point, I contacted patient relations and filed a complaint because I didn’t know what else to do.
So endocrinology sent the prescription, but didn’t bother with the pre-​auth. It took a month and TWO requests for the pre-​auth before the pharmacy finally told me they had the prescription ready. However, nobody made any arrangements for me to be trained in how to administer the injections. So I called my local clinic instead and made an appt with a nurse there (since getting a response from Stanford always takes at least a week, I figured it would be quicker to just do it myself) but it turns out they only sent a prescription for the vial of medication, so I have no way to administer it because there was no injector included. And since the injector costs more than I can afford, that also needs to be pre-​authorized.
At this point, I doubt I’ll be able to administer the medication before it expires on the 1^st of January. I’ve filed ANOTHER complaint with patient relations, but that really didn’t help much last time so I don’t have much hope.
At this point, I wish to God that I’d gone to UC Davis instead of Stanford. I don’t care how knowledgeable the doctors are, they cannot treat patients effectively if their support staff is a bunch of lazy idiots. Frankly, I’m wondering now if maybe someone in endocrinology is doing a «get back» because I complained, because I find this level of incompetence impossible to fathom. It seems equally likely that some unethical nurse got p.o.‘d because I complained, and decided to pay me back by sending a prescription for the medication without any way for me to use it. I have to at least consider that possibility, because I find it hard to believe that trained medical professionals could possibly be that stupid. At this point, I have no way of knowing, I just know that it’s been months and I’m STILL unable to get the treatment I need.
If you want reliable, profession medical care, do NOT go to Stanford. I’ve been a brain trauma/​spinal cord injury patient since 1978. I’ve lived in OH, FL, NC, AZ, and CA in the years since my initial injury, and I’ve NEVER received such horrible care anywhere else. I’m also the daughter of a physician, my stepmom and sister are nurses, and I’ve always had the highest respect for those in the medical profession – until now. At this point, my faith is shot after the outrageous lack of care I’ve received, and I’ll probably never trust a doctor again as long as live. My recommendation: if you truly need care, go somewhere else but don’t trust this place.