Peninsula Optical Co

Don’t go there!!! They have the WORST return policy.
My friend bought me a pair of sunglasses, and it was very similar to my old pair, so I decided to exchange it.
First, they say that they cannot refund even thought they agreed that I only tried. I looked around the entire shop, and they have really POOR SELECTION and ASSORTMENT of sunglasses. I finally found two pairs that I kinda like, and one that I like more was cheaper that the one that my friend got me. I kindly asked for paying me back the difference. They said that they would not want to pay back the difference and give me credit instead. I do not wear glasses, and I knew that I won’t come back to buy another pair of sunglasses. In the end, I had to pay another $ 190 to buy another pair.
I have never seen this kinda of return policy and customer support. They rip off customers.

Excellent place for narrow-​faces! Found a 45 mm frame there, which is really difficult to find. I also wish they were in the VSP network.

Best customer service I have had in a long time. The staff were very responsive and quick: I was in and out in less than 5 minutes with an adjustment on a pair of glasses that I didn’t even purchase there. I was charged not a penny, but was treated as though I had just bought ten pairs of glasses.

I used to try and find the absolute cheapest place to buy the frames I wanted. It ended up being false economy. I bought some pricey Marchon Flexons at another place on University Ave and when defective brittle titanium nose pieces started breaking they cast me adrift and wouldn’t stand behind their product at all. The best they would do is sell me new nose pieces at about $ 125 each. That caused me to look for a new optical store. I wanted a store that would offer top notch after sale service and support. I found it at Peninsula Optical.
Peninsula Optical REALLY stands behind their products. I bought some Jaguar frames and lenses recently. After I got the glasses one lens didn’t seem sharply focused. Turned out my Rx wasn’t right. Not Peninsulas fault at all but they did a FREE lens replacement when I brought them a revised Rx. Next I broke the hinge on my glasses. It was really my fault but Rod, the manager, said «no worries, we will take care of you», and they sure did. Brand new frames, no charge. Phenomenal customer service. Way better than other stores. I’m a customer for life now. I recommend them highly. Very customer focused. Superb post sale service and support. Rod is the man.
(They don’t take VSP insurance directly but they did all the paperwork that enabled me to get a check from VSP.)

Saw a great pair of sunglasses in the window — staff was very nice and took the time to adjust the sunglasses and put no pressure to buy. Great experience. I’d definitely come back to more sunglasses. Great customer service.

I went to Peninsula Optical because I needed a pair of Revo sunglasses with prescription lenses. As it turned out, the week before, Revo had been sold, and couldn’t make custom lenses for about two months.
This store directed me to the Oakley brand. After looking thru several frames, I found one that had good coverage, and seemed it fit well. I need progressives. Trying to measure the center of my eye thru sunglasses is challenging. I was concerned the transition point wouldn’t be acceptable.
In less than a week, my prescription lenses had arrived. They are perfectly done. Life is so much better with great sunglasses in my prescription.
The staff took the time to adjust the frames for best fit, and made sure I was satisfied. Great product, and solid inspiring customer service. Not overbearing, just plain knowledgeable, allowed me to take my time, offering advise in a very constructive way.

I place the special order for Carl Zeiss lenses (around 350 $), but received some cheap crap. Excuse was ridiculous: Ow some people love it, it is actually a good brand… Avoid this place.

This is my new favorite store for glasses. I went in and not only did the the friendly staff fix my sunglasses for free – not a simple job – they kept the glasses overnight, but they «lent» me a pair of sunglasses so my husband could try them out. I think the last time a store let me walk out without either paying or leaving something as a deposit was in 1973.

i would have to echo the other customers who say they’ve had trouble with the attitude of the staff. i went in excited about buying zeiss progressive lenses, which my friend art raves about. unfortunately, i found the staff profoundly intrusive and disrespectful.
first, even though they list themselves as a zeiss provider, the guy (he said he was the owner) said he doesn’t sell many zeiss, isn’t up on them, and wouldn’t recommend them. then he held my current glasses and started to spray the lenses and wipe them with a cloth. because i was once advised by an optometrist never to rub the lenses with a cloth (even if the cloth is clean, the dirt on the glasses gets pushed around by the cloth and leaves circular scratches) i take great care to clean my glasses only with dishsoap and water. so i said, «please don’t clean them.» he ignored me and just kept right on rubbing them. i said, «don’t!» and he got angry, insulting (your glasses are dirty; they have fingerprints), patronizing (i’ve been doing this for 30 years), self-​righteous (i’m done giving free advice).
i didn’t want «free advice,» i wanted to buy zeiss progressive lenses; and i’m going to buy them elsewhere.

I needed my glasses adjusted a bit (the screws were loose), so I came here and the very helpful person fixed everything for free.
Thank youuuuuu

This is a high service operation. My entire family has used them for decades. They are committed to getting it right, and they’ve taken care of me even when I’ve screwed up and scratched a year-​old pair of high-​end glasses. I assume I’m paying a bit more than the chain stores on the purchase price, but I’m getting more value because of the frame quality/​options, the lens and the service. Plus, as another reviewer notes: these things go on your face.

great service, good understanding of what frames would suit you, decent pricing (ask about student discount). Only problems are the hours and the terror of finding parking around University Ave.

Great selection, even better service. They got my glasses to me quicker then anybody ever has.

These guys could not be nicer. They fixed my Ray-​Bans in seconds — at no cost. I’ll buy every pair of sunglasses I own from them as long as I live/​work in the Bay Area.

They do excellent work and have a great selection of frames. Have had about 3 pairs of glasses made Unfortunately their thin progressive lenses (1.7 Ellipse) cost $ 100 more than Lenscrafters and $ 80 more than Lux on the EyeMed plan even though they’re all EyeMed providers. Also, they are ABYSMAL at filling out insurance forms and have screwed up twice. The last time they entered me as having received the frames in January rather than the previous December, which would have screwed me out of a frame benefit in the following year. In order to correct their mistake, they made yet ANOTHER mistake (filing a NEW claim rather than a CORRECTED claim). And the guy I talked to seemed to think it was no big deal and that I shouldn’t be upset.
Frankly, although they have a great selection of frames, I’d steer clear of these idiots. They used to be good but their head man had some medical problems and had to quit.

Great service, great products. Perfect experience.

While I haven’t yet ordered glasses from Peninsula Optical, I have had a great experience with their customer service. I went in to browse a few weeks ago and picked out a few frames that I liked, with the intention of returning to choose when I had more time. I went back yesterday, walked in the store and the man who works there immediately pulled the frames out that I had looked at a few weeks ago. He remembered the exact ones just by looking at me. That’s exceptional.

If you like «different» kinds of frames that are of very high quality, this is your eyeglass shop. I love this shop. I moved to California in 1996 and lived there for 12 years. I never bought my glasses anywhere else during that time. Everytime I needed new frames I always headed back to this store, regardless of where I was living at the time. I was never disappointed and always found a great pair of frames. Yes, it’s pricey. But come on, it’s your face we’re talking about «framing.» You’re worth it. :) PS — I live in NY now, and I need new frames and am actually considering going back there to get them. Boy I wish they had some kind of «rewards» program for nuts like me.

Customer Service — 0 stars. Actually, NEG 5.
I agree with Hazel on the service. I was there the previous week and thought they had some good frames, but didn’t have my contacts on so I couldn’t really judge any frames correctly. I went back with contacts, but forgot solution, and even though they had solution, they scoffed at my request. He then said I should walk to a store and purchase solution. Well, Walgreens was shut down. I’m surprised the store would make a high end customer inconveniently walk to another store for some silly solution, which I’m sure costs less than 25 cents for them. PS– I was the only person in the store, too.
The service might be dependent on the person. I think the guy who was rude is the one who owns the store — tall, heavy, kinda over the hill. The first time I was there, a younger person was helping me and was pretty nice.
Selection of Frames — 4
So, even though they may not be the most up to date on frames, they do have a decent selection of good frames. ProDesign, Oakley, Juicy, Kenneth Cole, FaceaFace, etc.
They are not VSP.
Personally, it’s not a bad store to check out to try on some frames, but since the service was cheap to begin with, I’d be skeptical on how they cut corners on the lenses, etc.

So the frames were pretty expensive and the shop weren’t a VSP provider, so they cost me even more, but I still bought my glasses here because they didn’t lock any of the cabinets, so we could take our time (and we did take a lot of time) to go through the entire store trying on different things without having an assistant following us around opening things and telling us how great we looked.
I pay extra for silver (invisible) service.