Mercer

love. love love love. love. LOVE.
The only negative thing I could possibly say about this store is that it is the major reason behind the monthly dispute between my mother, her credit card bill & I. (Until I actually got her into the store of course, now she might be even more obsessed than I am, and also the owner of the cutest bright blue dvf dress which I will be stealing regularly)
I can literally go into this store almost daily (and trust me, I do) and find something new and exciting for whatever it is I think I need a new outfit for. They constantly get new inventory in (and the store always looks AMAZING) & everyone there is so sweet and knowledgeable, and super honest about what does and doesn’t work, but also has a great way of getting me to try something other than the black tops I would probably sleep in if I could without being too pushy.
by far one of my favorite stores ever. I’d live there if I could… don’t judge.
PS– the mercer vip card is so worth it. pays for itself in no time, and it’s so much more exciting to shop when you know you’re going to get that 15% discount :)

I went here a few days before Christmas trying to buy my sister a few cute pairs of jeans for the holiday. Initially we were ignored, but eventually a really nice girl offered up some assistance while the rest of the gals working just stood around. I am so pissed that I cannot remember her name, but she was great — she has strawberry blonde hair and was on the taller side (just in case you want to find her there for so help). She helped my sister find two super cute pairs of jeans and then offered to wrap them for me while I shopped. Not only did she put them in boxes… she also wrapped the boxes in deep red wrapping paper with a mesh-​like bow. I was really impressed by her customer service and of course her gift wrapping skills. This place is a bit pricey, but they truly have some of the best jean brands in the area — and I don’t mind spending a little extra on a pair of jeans that make my caboose look awesome! Scope this place out, it’s in Stanford Mall!

I can totally see what other Unilocalers are saying about some of the girls that work there. however… i must have lucked out (which almost never happens) and gotten a good lady. my sister took me in here in hopes to see my eyeing something i liked so she could buy it for me christmas… this place is a good size with tons of clothes hanging from the walls and tables in the center with jewelry, shirts, cute little sweatsuit, and like hats and scarfs. they have a wall of jeans and a little table in front of the wall with more jeans. the lady that helped me recommend a pair of jeans on the table that i was not feeling. but decided to try them on. i took two other pairs on jeans into the room plus a dress. the dress was a major no. the first pair of jeans were an aaa ok… but the last two was like BAM! they fit amazing and made my ass look awesome. who doesnt like awesome ass looking jeans?! and one of those jeans were the one she picked for me. my sister, trying to be sly. tried to buy them for me as i was changing back but i caught her. we left the store with zero bags. but then we came back on our way to the car and picked up 2 packages wrapped with red paper and a bow. humm i wonder what those are! can’t wait till the 25^th so i can get my booty in those pants!

oh the girls who work here are so retarded and need a lesson in customer service– they really just don’t care and say everything is «cute» and are more concerned with chatting with each other. i could tell their manager had lost any hope of training them, but i don’t care because i like most of their goods. I’m just a SUPER bitch right back– i will be returning.

Because I cannot afford their regular prices, I visit the sale racks almost exclusively. They e-​mail their sales notices and the sales very rarely disappoint! I just went the other day and spent $ 150 for three items that would have cost me about $ 400 regular price. Some may say this is still a lot of money, and while that is true, I love the fact that I can buy items I’ve been drooling over for a price that I feel much better about.
The clerks are helpful, and if they are cattie as one reviewer suggested, I don’t make their problem my problem — this cattiness I haven’t witnessed though. As long as they help me when I need it, I don’t care. There was one time I had a little trouble being noticed but as soon as I piped up, they were more than helpful.
There is one thing I am a little sensitive about happened. The clerk told me which items fit and looked best by repeatedly telling me «those make you look so skinny» as if that’s a compliment. I know that’s a compliment to her but I’m not a fan of that. Especially since I know I’m a thin person and get crap for being a thin person. How about? «Those look really cute on you, they fit you really well.» Please stay away from size comments unless the client offers it… maybe not even then. I’m not all bent out of shape about it, just more of a «it would be nice if» kind of a thing… To be fair to this location, I think this actually happened at Walnut Creek and I should have said something gently asserting my preference to the staff to her face. Talk about catty! ;)

I stopped into Mercer for the first time last week and they have a lot of great clothes! They had a wide variety of casual to dressy clothing which is great to find in one place! I felt like the store was a bit overwhelming with all of the merchandise everywhere in the smallish space (like it was caving in on me)! Sizes were also plentiful. I found the staff to be friendly in greeting me and asking if I was looking for anything particular. They were also willing to answer questions and find sizes. Fortunately, I didn’t get rude or judgemental treatment others have mentioned. Perhaps they read the reviews and made changes or I didn’t see the same staff others did?
I appreciate being able to go to a smaller store to find quality casual, business and dressy apparel verses going to a huge department store. Many of the tees, pants and jeans they carry are very stylish, comfortable and easy to incorporate in any wardrobe.
Mercer carries a wide variety of jeans from Citizens, Seven, J Brand, Joes Jeans, True Religion, etc. They also carry Michael Stars, Juicy Couture, Rachel Pally, Diane Von Furstenburg, James Perse, Ella Moss, etc. In the glass case, you’ll also find some cool jewelry!
If you sign up for their Platinum VIP card, you can save 15% off of your purchases for a year per the sales personnel. I was also informed that it was $ 25 to join, but that your savings depending on what you buy pays for itself. So, I guess if you plan to come often, it is worth it to sign up, although it sounds kinda dangerous to your pocket book as there are so many great finds! Their e-​mail list will also alert you to any sales they have.
I really liked the store and will be back!

Yesterday was my first visit to this particular mall and I had never heard of Mercer, ever (although I have been to Mission Viejo; I guess I just walked past it). They have a nice selection of jeans and they were having a 30% off storewide sale (for the most part; it excluded Hudson brand). The sales people are definitely on the snooty side. that was my impression after my first visit. I walked out with a new pair of True Religions (30% off!) and came back a SECOND time about half an hour later to find another pair of jeans. This time, the snooty sales person who rung me up the first time (won’t name names) was not there anymore. Instead, this VERY nice lady, I believe her name was «Zoe» (says so on the receipt), was VERY patient and I probably went through 10 pairs of jeans before I found the right one. She picked out a pair of Joe’s to give to my boyfriend to give to me to try on, and I loved it! She even suggested that I exchange my first pair for a 25 instead of a 26, which is working out nicely. So thanks Zoe! The other employees, not so much. Sorry!

I hate to be the black sheep here, but Mercer is overrated. «Methinks not» is right, Unilocal!Most of the brands and styles this store carries can be found at just about any department store; the selection here just isn’t that interesting (James Perse, Juicy Couture, True Religion, Ella Moss… YAWN). Also, the store rarely ever goes on sale. What’s up with that? I’ve been known to spend more than is necessary on clothing, but this is one of those times when you’d be an idiot not to take a better deal (example: I got a pair of citizens from Macy’s for $ 70 during a sale event. Had a gift card. Ended up spending $ 30. Amazing. Shoutout to D :)). Granted, they do carry some cute things, but they’ve got their share of questionable items, too.
The main reason why I’m giving Mercer one star, though, is for their shitty customer service. In short, I’m going to disagree with what most people have been writing and just say what I think: the salespeople are BITCHES. I’m a Palo Alto native and had high hopes for this store when it first opened. I visit Stanford pretty much every other week, so each time I go, I check Mercer out. And every single time I come in here, I get nothing more than a lukewarm hello and judging glares. The salespeople here are snobs. I don’t deal well with that, when it’s MY money here that’s at stake, yadidamean?
Bottom line: I’m boycotting Mercer because of their shitty service.

Hands down my favorite store at Stanford mall! I ALWAYS walk out with something cute. They have a great selection of DVF dresses, Rachel Pally, Splendid and Ella Moss. They also carry hanky panky and a good variety of jeans. I love my j brand black skinny jeans! The women who work here are so nice too.
Mercer also has great sales! LOVE IT!

Great selection of J Brand jeans (which are my fave) and they actually had plenty of things in my tiny size, which is rare. The salespeople are all super friendly and helpful. I think the one thing that can be improved upon is the organisation of the store… I didn’t really look through the racks on the walls because they didn’t seem to have any order and the items were more or less smushed together, so I just headed for the jeans.

this is a welcome addition to stanford shopping center. they have a wide selection of brands and styles here. though they have a good deal of demin, i don’t often like their styles that much. although i know palo alto isnt a particularly fashion forward town, last year they barely carried any skinny jeans. they finally got some j brands but im not a huge fan. they also carry a curiously extensive collection of hudsons, of which im also not a fan. i am kind of biased though. i mostly come here to get my fix of comfy everyday tees from c&c, splendid, james perse, and michael stars. they have a great selection here. they also have a good selection o business casual clothes from many different designers.
though they have a variety of clothing, a lot of the choices are rather questionable. i rarely find something i really like here that i think is worth the money. also, they carry some sandals but besides the havianas, i think they could do better. i think dolce vita is their other main brand. they do however have some really cute jewelry pieces! and some fun candles. the service is uuusually pretty good. most the girls are friendly and helpful and stick around to see you try on the clothes. there are however, a few rather icy girls too.
definitely join their email list! they don’t spam you daily and they have some good deals: D

I like it when people are honest about how something looks. Let me know if my butt looks too big or if that dress makes me look preggers. Here, they tell you. let me reenact this for you
me, «excuse me, do these jeans make my butt look fat?»
Sales girl, «actually, those flatten your butt out way too much. let me grab you another pair.»
me, «oh, alright thanks.»
HONESTY!
Key for me when shopping. Why you might wonder did I not give 5 stars? Because I cannot afford everything in the store even though I wish I could. boo hoo…

My sister has bought almost all of her Citizens jeans from Mercer, and she really likes the customer service that they provide. She always asks that they call her when they get in any new Citizen styles, which they do. I personally find the customer service to be spotty. The salesgirls tend to ignore some customers and shower other customers with tons of attention.
Today, my sister was particularly happy with Mercer’s customer service because her FAVORITE pair ripped in the knee area, so she called and asked if she could exchange it for a new pair. After speaking to a manager, they said that they would. She went in today and was able to do the exchange without any problems at all.
They definitely have a wide selection of denim (Citizens, True Religion, Rock & Republic, 7), basic Michael Stars tees, Juicy Couture velour, and some cute items for dressing up as well.

Mercer has a friendly staff who helps you with all of your styling needs. They are very attentive and really know their denim! I’ve been in a few times and have spent over an hour in the store drooling over the cute clothes!

When Mercer sends me an email about an upcoming sale is when I decide to head in!
I just got back from the first day of their Winter Sale, after stocking up on a few… ahhhem…necessities…Right…I know I am just justifying. Great prices on casual tops like Michael Stars, splendid, and james perse. Prices on their «non-​casual» wear is what I feel it should be priced at normally.
I did find a really cute DVF dress though for $ 234 but I passed! I need to shape up first! Head in before their stock is totally depleted and make sure you get on their VIP list so you know when the sale starts next time.
I agree that the customer service is really hit or miss… tonight was a miss as the sales person didn’t check on me once while I was in the fitting room!

What a cute little store! From simple basics such as Michael Stars to sophisticated pieces by DVF, this trendy boutique has a wide variety of contemporary apparel. There is also an impressive denim selection, which ranges in style, wash, and brand.
Customer service, on the other hand, tends to be inconsistent. I’ve experienced excellent service here, and I’ve experienced no service at all. Sometimes a few of the sales associates will wander around the store looking very lost and confused. Regardless, I still love shopping here for its coveted merchandise!

This store has a great selection of jeans!
I was shopping for over an hour with my brother who was looking for a pair of dark jeans and could not find a pair of designer jeans that he liked… me on the other hand, walked into Mercer and within ten minutes I found a pair of dark citizens that I ended up buying! My brother was jealous, especially since they don’t carry guy’s clothes.
The people that work there seemed really nice and were friendly, I wish this store was on University Ave., then I could actually call it a boutique!
They have a lot of designer jeans at the standard prices as well as Juicy, James Pierce and many other good brands. The prices are standard although they do have occasional sales with good deals!

Okay, this is my new FAVORITE local boutique! I call it a boutique even though it’s in the middle of Stanford Mall (don’t know the proper etiquette here, but what the heck) because this little gem truly stands on its own! This store reminds me of some of my faves in NYC, but shocking it hails from Seattle — go figure.
I am starting my search early for some hot little numbers to make me shine at some upcoming Spring and Summer events. I have added a few killer vintage items to my collection that I want to mix with some hot new designer duds — Mercer has the perfect blend of these great new pieces. You can peruse such names as Cynthia Vincent, Rebecca Taylor, Vince and so much more.
One of the greatest things about shopping here is that the clothing and accessories are arranged by wardrobe, not designer or color — makes it so much easier to add to the piles & piles to take to the dressing room. Right now they are stocked with everything Summer — if you can’t find a bathing suit cover-​up or a nice summery dress, you just aren’t looking hard enough! And jeans — yowza, they have so many different brands and styles of jeans it can literally astound you: Rock and Republic, Earnest Sewn, Hudson, True Religion and on & on …
I’ve got this little diamond on my speed dial and I am now their newest fan! Sorry, checkbook, it’s going to be a long season …

I had a great time discovering this well-​stocked contemporary boutique. They have a massive supply of t-​shirts (Splendid, James Perse, Michael Stars), juicy fits, designer denim, dresses, tops, and wrappy cardigans.
I tried on piles of dresses, tops, and pant, but nothing fit superbly. I fell in love with this stunning burgundy satin halter, but it fit horribly. It looked like my breasts would pop out of the sides at any given moment. For $ 200, they should stay in place. I asked my great sales girl, Kate, and she said it did that to everyone. So the reason Mercer gets a 4 is because I expect the owner/​buyer to not sell a top or anything else that doesn’t look good or fit properly on anyone.

Mercer carries a lot of the trendy clothing labels you see in fashion magazines, but somehow the clothing selections just aren’t that inspiring. If I’m going to pay $ 200 for a shirt (which I am, incidentally, NOT going to be doing anytime soon), it should be a pretty unique and fabulous shirt. The selections offered here were just really upscale, name brand versions of stuff you could find at Banana Republic or Urban Outfitter.
On the other hand, Mercer carries a large assortment of Michael Stars tops and a great selection of jeans (everything from Citizen to Union to Earnest Sewn). The prices are comparable to what you’d find at the Impulse section of Macy’s or Savvy at Nordstrom. The sales assistant was very helpful with jeans, even though I didn’t buy any. I’ll check it out again and maybe I’ll find something I like (but still can’t afford).