IGeneX Inc.

Thank You Igenex for giving me my life back, and
helping clarify the Lyme diagnosis !
Thank you very much !!

Dial extension 105 for supervisor Steti (staa tee) shes great! They are super busy all the time! I remember the first couple times i tried calling they didn’t answer or return voicemails for awhile but not a big deal i eventually got thru. I know how busy and important they’re work is here. I recommend leaving your number for one of the scientists to call you back. Like Bob did. He’s so awesome! Informative and responsive! He will explain everything so that you understand it when hes not super busy of course. Test results generally take 12 – 14 days and please call to check if they have come in sooner since i cannot stress this enough they are super busy all the time please don’t take offense to this. Its a good thing there very important work here is being done. Thanks.

My doc sent me to this lab for specialty testing, and I know others who have used them too — and my experiences and those I have heard from people I know are completely opposite of these two reviews.
The IgeneX staff was kindly and helpful and not at all as described above. Maybe there is a bad apple in the employee barrel, but I sure didn’t encounter him/​her.
Maybe they are getting really busy too, since they are, as the poster above said, unique in the tests they offer in a very complicated disease area: tickborne disease.
My experience was terrific, both on the phone and in person — so if anyone else has a bad encounter, I suggest you write a letter to the president of this (very small) company and complain as specifically as possible (date and time, if you don’t get the bad apple’s name).
I have NO affiliation with IGeneX except as a very satisfied ‘customer.’

IGeneX lab is one of the very few labs that will do testing for Chronic Lyme disease, and its co-​infections. They do the CD57 and PCR along with other tests that most places can’t or will not test for. They do a Urine Lyme test as well. This is the ONLY reason I gave them 2 stars is because of this rare testing, and they help many people get the answers they have been searching for with Chronic debilitating Lyme Disease. BUT they have to have some of the worst service I have ever experienced. The lady I spoke to last week was rude as ever. She messed up and sent me a «test packet» which she did not inform me I could have printed online to get done immediately. I had informed her that time was of the essence and that it needed to be done immediately. She further did not send me the urine test packet, despite me asking for it. She never informed me that there even WAS a separate packet for it. This was of course because she was just trying to get me off the phone. She had no care what I was saying and overlooked very important details that could mean I will not get accurate test results, despite spending hundreds on this testing. So a week later when I get my packets which contain the same blood sample bottles my lab has, I was already ticked off, but when I realized there is no urine test option to mark, I got a little concerned and called them. The lady I spoke to again was very rude, and pushed me off the phone. When I called her out on it, her voice got all sweet acting like she wasn’t being rude, which the obvious change was like night and day. She said that I never asked for the urine packet (which I absolutely did, its one of 2 tests I needed). Time was of the essence with this and now that Ive been on antibiotics for 2 weeks, this is probably gonna be a waste of time and money. So I sent them for overnight. I called my bank and they said I had $ 30 for the card and the lady told me it would be $ 20+ for shipping but couldn’t give an exact amount. I come to find out that this is $ 100 fee to send to California overnight. My card won’t go through, and I called them very early today to correct this issue. Give a new card or have them send out regular mail asap so I can get it here in So. Cal. BUT they don’t call me back for 4 hours, despite me explaining it was urgent matter. By the time they called me back, it was too late to ship in today’s mail, so this will be another week before it comes in the mail again for the urine samples. I am so upset that I could have done the blood tests weeks ago and send them in, and that they overlooked the urine packet because the lady couldn’t stop to listen to me for one second. She just wanted me off the phone. The man in the shipping department was MUCH nicer, and he also genuinely wanted to help me. He still couldn’t ship regular FedEx for some reason and instructed that the only option is overnight, or a week in regular mail. Seems strange since FedEx will be coming to pickup anyway… anyway he told me about being able to print the forms online and do the tests right away. I was so upset no one shared this information with me before. I could have had it 2 Monday’s ago and my results would have only been from a day or two on antibiotics. The girls there are unhelpful and seem to withhold important information because they are rushed. This is a serious health concern and time is of the essence for people needing these tests. The rudeness and pushiness and lack of communication is just horrendous. Its unfortunate that they are the only lab or one of the only labs around in the US that does this. What a mess and I think they know they are one of the few so they don’t need to care or work on customer service… I would say use them with caution, or make sure you speak up and read as much as you can from other people beforehand, because their screw ups may have cost me a lot… they may have cost me a official diagnosis, which is too heartbreaking to speak of. no diagnosis means no treatment, and no treatment means no getting better! Hopefully that urine packet will get here soon and pray that somehow I get a definitive answer. My chances now because of the delays directly caused by them, are slim…

People here are very nice and friendly. Great group of people. They are very efficient at their work.