HP Labs

In my lengthy and prosperous career I have never come across an organization that proliferates more junk designed to fail and offers less customer support than HP. More to follow as I am experiencing a time constrain at the moment … for now let it suffice that my rating is a 100% NEVER BUY ANYTHING HP !!! If I could register negative number ratings HP would be in the basement.

Had a Photosmart Plus B210 printer — cord suddenly stopped working — had to buy on Amazon in hopes it would work. Did for a short time. Next — stopped printing black (wasted two cartridges — about $ 80 worth of ink trying to make it work. Gave up. 2. Went to Staples — Discontinued (only 2 yrs. old), so they found a refurbished one online and sent it. SAME problem. Back to store. 3. Bought Officejet Pro 8610. Brought home — Auto feed not working. Back to store. 4. Replaced that one. Still haven’t been able to make the scanner work correctly. Gave up. Less than 2 mos. old, ran out of yellow ink — but won’t print just black unless the yellow ink is there, too. SCAM! Back to store. 5. Bought Yellow ink — won’t work. Set-​up cartridge packaged in wrong container — can’t use a set-​up cartridge. Back to store. 6. They replaced the ink — said it was damaged. Talked me into buying an instant ink card. Went online — tried to set it up — the number is «invalid» according to them. It’s the number on the back of the card that I paid for. I have spent at least a week of my life trying to get a printer to work. I’ve had HP products for 25 yrs. I will NEVER buy another one!
I’d like to see them return to making a printer that you can print just black without having the other colors — or BRING DOWN THE COST OF INK!!! Rediculous!

It’s no wonder that Hewlett Packard is rapidly losing shares of the computer marketplace in the United States and abroad to companies such as Dell, Apple and Sony. These companies stand behind the quality of the products they manufacture and sell to consumers: Hewlett Packard does not. Unfortunately I found this out after a recent purchase of an HP laptop computer, a purchase I regret. In the past 2 months I have had to call HP Tech Support more than 8 times regarding my brand new HP15, and have had to send my laptop back for a week for repairs. After having it back for 2 days, the original problem has resurfaced and I am told I have to return it back for repair again! I have had nothing but problems with HP and sorely regret purchasing a product from them. Now I have spent hundreds of dollars on a defective laptop and HP just wants me to keep on returning it back for service. When is enough enough? Hewlett Packard does not stand behind the quality of their computer products, a very expensive lesson for me. Now I am stuck with a defective laptop and cannot return nor exchange it for one on better working condition. Shame on Hewlett Packard for not standing behind their products and making customer satisfaction a priority. Now I am stuck with a defective computer and my only option is to just crucify Hewlett Packard on every social media website, which I will do with glee.

I have called your company numerous times to get the issue with my printer resolved. Little did I know October 12^th would prove to be the day I made the worst decision and purchase for my small business. I purchased an Office Jet 8630 from Office Depot. To my surprise I would start my long not rewarding relationship with your technical support team via my telephone. I have called your company about a dozen times now. 1 week has not gone by that I have not called my new «friends» because my printer is as useful as a condom with a hole in it. I have been tossed back and forth from many different departments I have probably spent a full 40 hours in the past month dealing with this now overpriced paperweight. Every time I call your staff constantly repeat things that are not the issues I am trying to voice. I love calling to explain the situation that my printer regularly alerts me that it does not have an internet connection regardless that the stupid blue light is lit up and the report states it is connected. The first time I called I let your what I thought was competent staff remotely log into my computer to trouble shoot what ills my printer only for her to crash my home network and router. I then got to call the lovely people at ATT and spend an hour with them on the phone re-​doing my entire network and adding all the devices back included my digital home phone, all of my cable boxes, all of my computers and all other portable and non portable internet needing technologies included the printer we shall now refer to as HP POS. Every printer I have purchased in the last 10 years has been an HP even if they did not always pick up the paper and would proclaim they were out of paper even though it was not… I still stuck by my beloved brand. I can assure you now going forward the new HP 360 laptop I had my eye on for my business will not be amongst the purchases I will not be making now. I have called repeatedly to get my issue resolved, I’ve even asked at which point do you replace the printer that has not even used a full cartridge? I was informed yesterday that you would replace my HP POS but your system was down and someone would call me back. Instead your system charged my American Express 12 separate charges and no return phone call. I just ended my phone call with one of your lovely reps who decided he would not listen to my issue but instead give me a different phone number to call. I called that number and was told someone will call me back tomorrow at 5pm. Please let me know where I can return this lovely fine piece of work. I no longer have a need for it or your crappy company. I live in the San Francisco Bay Area and it will only take me about an hour to arrive at your beautiful headquarters in the south bay to drop it at your front door. Sincerely someone who will NEVER EVER purchase your crappy products

Hewlett-​Packard is one of the worst companies I have ever had to deal with in my entire life. I made the mistake of buying one of their business class laptops. It had a short in it. It powered itself off once inexplicably when I first got it and it was alarming, but it didn’t do it again for awhile. Eventually it would do it daily, then it wouldn’t power on at all. So since it was under warranty I sent it in for repair. Not only did they not fix the problem, they didn’t even bother to put all of the screws back in it! Seriously, I opened the box it was shipped back to me in and the first thing that happened when I opened the box was a screw fell in the floor. I look it over, and the rubber cover for the screw is AWOL. Within 24 hours of getting it back it powered itself off again. Gee, surprise, surprise, the company that can’t even put all the screws in the case can’t troubleshoot a repair either. So I send it back in to be repaired, again, and I tell them to call me before shipping it back as I would be switching job sites and I have a job where I travel a lot and I wouldn’t be at the same spot when they ship it back. I also write this on the packing slip you put in the box describing the problem. So what happens? They ship it, keep in mind they overnight packages because they already know you’re pissed their shitty computer has died on you, over and over again to the hotel I was staying at. It took these morons almost 3 weeks, countless phone calls, and hours wasted on hold to finally return my computer which may or may not be fixed. I will never buy another HP product as long as I live.

HP claims this workplace to be their biggest, but this place lacks the modern amenities which other Companies like Apple, Google etc provides to their employees. Buildings are quite old and look more like a warehouse. Staff and colleagues are nice and friendly. Other than this, there is nothing special to mention.