Hair International

I love the laid back and unpretentious setting of this salon. Everyone is very friendly and kind. Best thing is that they accommodate walk ins. I had a very good experience with my Stylist, Farzana. I love my highlights. Not over powering at all. Just right. Will be there again.

Got a Groupon for hair cut and Agave hair treatment. I loved my stylist Farzana who took years off my face with bangs and layers. Agave hair treatment was lovely as well and there were no harsh fumes or anything. Farzana took time to part my hair in thin strands so I get the best result from agave. I really liked the fact that she listened to what I wanted and styled my hair just right. I will be a regular!

My stylist was absolutely amazing. She was patient and worked on me for hours at a time, to get my hair just the way I wanted it. I went from a super dark, reddish tone, to a beautiful natural light brown, ombré that I absolutely fell in love with. Natalie is amazing! She’s patient, thoughtful, and she definitely knows what she’s doing. She’s gives thorough advice on after care, for when you’re all done, in order to keep your hair the way you’d like it. She’s very sweet and has an amazing character, and is really easy to talk to. She works with what you want to accomplish and does the best that she can. You can tell that she’s really dedicated to her clients and with all her great reviews it shows! I will definitely come back for my touch ups, she even texturized and lightened my bangs in the front because they were so heavy for me. I hardly ever let anyone touch my bangs, I usually do it myself, but when she offered, i couldn’t say no. She went slowly and made sure the length was perfect to how I wanted them. Thank you Natalie for an amazing experience! I will definitely be back soon and I’m happy to have found you!

Natalie did another amazing job on my hair again! She refreshed my ombré by adding ash brown tones that gorgeously cascade to pale ash blonde. The blonde also has some tones of silver, which makes it pop even more. I am in love!
The great thing about Natalie is that she gives her clients not only great advice on what you want for your hair, but also has the creative ideas that take what you want into something so much better. I am happy I can trust such a great hairstylist and colorist to give me the perfect style.
Thanks again Natalie!

It used to be good. But gradually the hair dressers got less and less experienced here. This time they totally messed up my hair. Not coming back.

I walked in for eyebrow threading. To be fair, the lady did a good job but I don’t remember what her name was. I have had my eyebrows threaded with the same quality in Palo Alto by two other stylists, I just wanted to give this place a try since it was very conveniently located in the mall, close to work. What irked me, however, is that this place shows up with a «moderate» price tag on Unilocal,which is hilarious. The conversation afterwards with the receptionist is self-​explanatory:
Me: I’d like to pay.
She looks at a piece of paper the stylist handed her. «That’d be 26 dollars».
Me: 26 dollars? Isn’t that kinda expensive? I usually pay 15 at any other Salon in Palo Alto. (And thinking to myself, with tip, I have to pay 30 dollars for 3 minutes of threading?!!)
The receptionist throws her eyebrows up and gives me a judgmental look. «For a haircut?!!»
Me: No! For just eyebrow threading!
The receptionist pauses for a few seconds (looking confused), then follows with «ooh, weeell, that is our pricing here».
I rest my case.
P. S. This happened a couple of months ago, for all I know, they could be charging 30 dollars now.

Adding a review for Natalie, who did my teen daughter’s hair this past weekend. Beautiful ombré on her and gorgeous cut too!

I got my hair done by Chris & he did a horrible job. first of all I was there from 8AM all day until about 8 or 9PM, just to leave not satisfied at all. when speaking with Chris about what I wanted to do with my hair the one thing that I thought I made very clear is that the only thing I cared about is I left happy & I didn’t, I left in tears. He claimed he’d been doing hair 15 years but couldn’t even make a proper judgement to as if he was going to have enough hair dye in the colors we were going to need for my hair, so I left without my hair being finished, there was a big chunk of my hair where he had bleached it with no color in it. & then he left me sitting there for like a half hour while he sent two people go get the color we needed, he didn’t bother to check up on me he just left me there not knowing what was going on & then the people he sent took an hour & a half to come back with the hair dye & was extremely rude about it. & when they finally did come back with the dye he didn’t even bother to at least offer to finish my hair, instead he dried it & idk what he was doing when he was chopping up my hair but he left it super uneven. I had to fix it myself & idk the first thing about cutting hair. when I confronted him about it through text he said «we’ll talk tomorrow k gnight» & then didn’t respond to be until 3 days later. Hair International is just a messy place, they’re disorganized & rude.

Came on a groupon. Ended up with someone (lily) who had no idea how to cut long hair. The only good this is that my hair will grow out. In addition to the bad haircut the place needs major updating and a little more attention to cobwebs, hair, dirt etc under the chairs.

I’ve had two positive experiences at this place now — prompting me to share the joy. The first cut was with Martha who was good. I have an A-​line bob so it takes some precision. Today I had Becky (their more advanced stylist) and she did a great job on my hair. Very experienced staff for the price. Each stylist has her own pricing so you would want to be sure you ask for the rate before you go ahead with a cut. Martha charged me $ 35 while Becky surprised me today with $ 53. But since I was happy with both cuts, I’m not complaining much.

So I got my «second haircut» a week after the initial cut in order to correct the right side being longer than left. When I arrived, the hairstylist was having some issues with a customer and staff members. Oh boy… I really felt uncomfortable getting near the pair of scissors in her hand! Well, I sat and prayed. First she couldn’t see the uneven lengths so I had to show her. Then I had to tell her where and how to cut. Result: my hair getting shorter and shorter and disastrous so I got up and left as fast as I could with scarf wrapped around my head. My experience at this salon was very memorable, but certainly not in a good way. I know it’s unfair to give low review because I’m sure there are many great stylists work there. Interestingly the Groupon stated the stylist is a «Master Stylist.» Hmmm… I’ve gotten much MUCH better cuts by junior stylists with a fraction of the cost.

Good Morning/​Afternoon/​Evening (whenever you’re reading this),
I am for the first time appalled at the customer service while being there today.
I walked in, and I saw an old friend of mine from college. I understood it was busy, so I did not mind being helped right then and there.
As I began to speak to my friend, I was interrupted and a little saddened that they took me in first and not her (she was waiting, there before me), hey, she could’ve been waiting for someone else. Not the purpose of this review.
As, I walked with the lady to the back of the salon, probably because sweats and a sweater is not their picture perfect image they would want in the front. I asked the lady if she knew how to do a fade… Now, I am fully, graciously enough aware that most salons do not know how to fade, which is okay with me.
Now, I asked and she with a full confident stride, said, okay, yes.
Now heres the HERO 100 STAR+ employee saving the day:
A Ms. V. Martinez came to my rescue, she was getting ready for the day too MIND YOU. And I felt absolutely terrible from taking her time probably outa the beginning of the of shift or lunch. The point is, she asked the misplaced hairstylist, «Do you know what a fade is?,» and the lady replied, «no.» THANKFULLY THE AWESOME MS. Martinez was able to find the time out of her schedule, and she did look busy too, and HELPED me out and gave me the best hair cut/​customer service I have received in awhile.
Which is why she definitely deserves a raise or to move out in the front given her ability to sense when one of her fellow employees does not know what they’re talking about and what her customer wants. THANK YOU MS. MARTINEZ! Probably the only person who knows what she’s doing.
Now, paying for the haircut, along with giving Ms. V. Martinez a 20 dollar tip, I was really grateful for her service. The lady asked for my card. I gave it to her, and was charged RIGHTFULLY, $ 49.29 for haircut, 29.29+20.00 (tip). Apparently the ill-​trained person in the front claimed that I was not charged the first time. SO, she needed me to enter a pin, now I did not want to make a scene and just tell her, «No.» So, I said, «Okay.»
With that said now, I gave Ms. V. Martinez the $ 20 she deserved for her quick, adamant, courageous, and just great customer service saving me from a awful looking hair cut.
I left, and thought that was that… Wrong.
So, I was walking back to my car and decided hey, I might as well should look at my bank statement at the nearest ATM. And I did. I am a student/​starving artist/​regular American citizen that fought for the United States Marine Corps. I have done and seen many things in this lifetime. I pay taxes, and I have bills like many of you. Enough about me…
I saw my bank account and saw that not only was there two transactions made, but I was not in the positive per say. I was not upset, nor did I fret or decided to walk back into the salon. Instead, I decided to call, I clled and the gentlemen in the front answered told me to please hold, and I quipped, «May, I speak to the mnager?» He said, «kay, sure.» So, then I spoke to manager who did not feel the need to help me out, instead talking over me, as if I was an imbecile of some srt, telling me to write down her number and send her the copy of the last receipt and the bank statement stating that I charged 2 times. And I did, which I really should not have had to do in the first place. This should’ve been resolved on the phone regardless of the situation. I’ve grown up, know that money is a very, very serious business. I was not treated with common courtesy, nor should I hav hd my phone calls ignored when I called her prsonal cell phone. I got a little nasty over the texts conversations. I can’t lie, they had me in the negative over nothing. I calld my Bank, San Mateo Credit Union and they got the issue resolved. (I will write an awesome review about them SOON! I PROMISE!)
Ther lack ther of judgement, unprofessionalism, almost discriminatory actions lead me to this, yeah, I shuld go to a barber with my fade issue/​problem as it seemed to show with them. And yeah, I shouldn’t have been nasty, yeah, I shouldn’t go to a place where they charge like that either. Bt I wanted to be treated properly, not like I was this under-​dressed male asking for too much. The Managers tone was disrespectful and un-​called for. I just want to be treated as nicely as possible from them, and the only people there to my knowledge who deserve the credit are:
Ms. V. Martinez and George who has cut my hair in the past. I would give them each $ 100 for their expertise and cordial ways. Thanks guys.
As for the othr staff and people who dnt know how to handle customers. 0 stars if that was possible, they want me to call and give them my cards #‘s, not happening and I will only now talk 2a districtmanager 2resolvthis. I am deeply saddened of writing this of such a prestigious salon. Go here just be careful.

Horrible receptionist is very rude and can’t schedule appointments right. I had complained a couple of times about the receptionist:
1^st complaint– I had scheduled an appointment for a hair cut and highlights and when I got to the salon, I find out that they only scheduled hair cut. Complained to the manager got a free haircut for the next time I make an appointment
2^nd complaint– I called to schedule an appointment and they were so rude, did not give me any details when the stylist will be available, I asked when they will be available and they stated don’t know, call back later, rushed me off the phone. So I again complained to the manager, then got another free haircut and was able to schedule an appointment after that complain.
Then today, I had to cancel an appointment due to an emergency and tried to reschedule. Receptionist gave me a hard time. Not planning to complain to manager just planning to STOP going to that salon. Granted I liked my hairstylist, been going there for 4 years. But it’s not worth it to stress just to make an appointment.
There have been other times I had this issue but didn’t complain, just had it today. Time to find a new salon!

Overall, this salon probably needs some updating/​renovations in order to appeal to the high end location. The salon itself would rate a 3 but that is based on my preference of high end salons.
As for my stylist, she gets a 5.
My stylist did a great job on my hair. I got the agave oil treatment for the first time and did not know what to expect. My stylist went over the procedure and what to expect but she was not too familiar with why it was not recommended for a nursing or pregnant woman. She had her manager talk to me due to my concern and put me at ease. However, I called Agave directly and was happy to hear that the only reason it was not recommended was because the treatment could not be guaranteed due to hormones. Fortunately, my stylist did go through my hair a few extra times with the straight iron and was able to get any stubbornness out. I have had it in my hair for about a month now and I could not be happier. I only wish they would give the special discount again on Groupon.

Reasons not to go…
— Ripped off, $ 29 for a shitty haircut. (I didn’t want to complain to make a scene or embarrassment of myself)
— They gave me a barber that barely understood English.
— They should have put a sign in the front saying they raised the price.
— I know better professional hard working barbers that charge $ 10 for a simple haircut.
— I told the woman at the front desk it was my first time here and she didn’t give me any details about how much the cost would be.
— I asked the barber I wanted a slickback kind of haircut; she did not even know what a slickback was.
Overall, this location is a fucking mediocre. It looks nice and is built in a high-​end location but the service you pay for is garbage.
Tips.
— What I learned through my experience, you have to be the one to ask questions, there are no menus that give you enough information.

This place was had to review as it has some good and bad qualities at the same time.
First of all, I had a great haircut from here. It’s a basic men haircut but I can tell its 20% sharper and cleaner than my usual 12 dollar haircut, but it cost 30+ dollars.
It was a busy Friday night, every salonist were occupied but I only had a 10 min wait.
The salonist aka haircut woman was very friendly and took directions well, however I think she was more biased because I spoke Vietnamese with her. I did over heard her friend taking a rude tone with another customer because he wanted to fix something.
All in all, I only went here because it was open at 7pm. If 15 bucks vs 35 bucks is of little consequence to you, I would recommend this place.

I always come back to Natalie when I’m in the Bay Area. I can easily trust her with my hair. She’s that kind of hair stylist that triple checks with you during the process to make sure she’s on the same page with you when it comes to length, layers, and style. Her service is so professional and great. She will never give you a hard time and takes her work very seriously. She even remembered my name after 6+ months!
Came in with w/​Kylie Jenner’s short/​medium hairstyle and she gave me the exact haircut I wanted. Plus she toned my hair color to a perfect shade! Ask for Natalie as early as possible she gets booked fast :-)

Natalie is very skilled and easy to talk to. She has so much experience and offered suggestions based on the look I wanted and what she thought would look best. 3 stars because I was really nervous as she was snipping away at my hair. She was moving SO fast.
Service seemed a little frantic. It seemed like they were just churning out haircuts, and I could’ve spent $ 40 at a nicer place. I walked in 5 minutes early to my appointment to find that the girl up front had just given another lady to Natalie. It was a bit awkward, because the girl up front didn’t realize Natalie was already booked. I felt bad for Natalie, because it wasn’t her fault.

Natalie was my stylist, and I had a great experience with her. Even though she is very busy, she took the time to consult with me as a new client to understand what I’d like. She is honest and knows what works for each person, and I trusted her to guide my look. She did not disappoint at all! She is very thoughtful and still very precise with her work. She is extremely easy to get along with and talk to, and despite having many clients, she puts time and unrushed effort into each one. I will definitely be coming back to see her!
I rated 4 stars only because scheduling an appointment was slightly bothersome. I made an appointment several days in advance, and found out on short notice that the stylist would not be in. I wanted to get my hair done somewhat soon, and was lucky to squeeze in a time with Natalie (she had a ton of great Unilocal reviews).
Overall the salon is clean, well-​lit, and an enjoyable place. I couldn’t have asked for a better experience with Natalie!

Cathy was my hairstylist and she is great! I had a really good experience here. It was my very first haircut in California! I figured the Stanford mall area would be good! And to my surprise the price for a haircut and style was very affordable!!! Cathy really too her time to cut my hair and has done a really good job!
The place is at the Stanford shooing center so there is ampule of parking. It usually looks crowded on the weekend with a bunch of ppl but if you come on a weekday I’m sure they will have space. My fiancé even got his haircut there and they took him without making an appointment.
The haircut comes with shampoo and blow dry! Which is awesome since I didn’t want to walk out with dripping wet hair! I definitely will come back!