Extra Space Storage

Great service. Very efficient and a great staff. Jovita is awesome! The units are good size and the entire place looks secure.

This is a very secure unit, gated with lots of cameras. My unit is on the inside high seems to be built like a bunker. If a nuclear bomb was to hit, this is where I would run to. The customer service is top notch, they are very informative, knowledgable and probably the best customer service I’ve had in a while. Jovita was the one that helped us and she goes above and beyond to make sure are needs were met. I highly recommend this place. Oh before I forget this place had the best prices around.

Jovita gave me excellent service at Extra Space storage at 999 E Bayshore, Palo Alto. She showed me the unit and how to access the gate and inner door, showed me where the light switches are (VERY IMPORTANT!!!) and kindly took her time to add access for my son and to explain the lease agreement. I highly recommend Extra Space, and be sure to ask for Jovita!

Great overall experience. Desiree (I believe that’s her name) was very pleasant and professional from beginning to end. The facility was very well maintained and felt secure, plus, the actual storage unit was very clean. I rented for only one month, so can’t reference the reviews from others who mention issues with longer term leases.

Desiree is great! I just started here, but she’s been very helpful and they really prioritize cleanliness and security. Great find.

Desiree was amazing. This was one of the best experiences ive had at almost any commercial setting! Highly recommended.

Been renting and I always get Good customer service, clean and great price I highly recommend renting at extra space east palo alto

Desiree rented me a unit this morning .she was helpful and it went really fast. i originally. Was supposed to rent a unit down on eastbayshore at public storage but no one was in the office when i arrived with all my
i drove down the way a little. pulled into extra space. the rest is history

The facility was the cleanest storage I’ve ever seen. I was impressed and very satisfied with the customer service given.

So I’m a dummy and I lost the key to the lock on my storage room, but luckily, Jovita is a master lock terminator. She dropped what she was doing and immediately helped us. Very grateful and I would recommend this location to anyone looking for quality service and friendly faces!

This is a well-​managed storage facility and very clean. I would recommend it highly to anyone. We have been using a locker for six years. Before that, we used Public Storage in Mountain View and the place kept having break-​ins and the hallways are dirty. Advice, try Extra Space storage.

The place is clean and very friendly staff I will always continue to use extra Space Storage in East Palo Alto the girls there are amazing

I almost rented here. I got as far as going to the office, setting up a price, seeing the facility and putting out my credit card and reading the contract. What deterred me was the fact that their rates are designed to punish long term customers with no way to lock it in. Pretty silly to me. After 5 month, the rates increase and they only notify you by traditional mail. No email, no nothing. This doesn’t work for me. It was too much hassle. Plus they have all those random fees — set up fee, insurance. I ended up going with a much better service provider that charged none of those fees, with no rate increases, and always simple flat pricing.

Like others have reviewed, the main drawback here is the constantly rising prices. While positioned as «we find it necessary to make an adjustment to your rental rate in order to keep up with the rising costs associated with providing top-​notch service and a clean, secure facility» in their rate increase notice, it’s all about supply and demand and a worker there told me as much. If they have a lot of demand they will raise the prices on everyone to help them squeeze as much profit as they can.
A really frustrating experience and I would not recommend them.

Well, I stored in this place for 2 months. First month was free, although they add some insurance + admin processing fee. It was $ 29. Next month was $ 55. A couple of points they should have mentioned were that insurance is added every month for $ 9 and that the first month is not *really* free.
Anyway, it looks like some of the long-​term storage users had some problems, but for short-​term, I think this place is a good bet. I would suggest calling this place to get a good idea of how pricey it is for the amount of time you would like to store. The staff are really friendly as well (They called me before the rent was due so that I could avoid a late fee too).
Overall good experience.

I really loved this place. I needed to store my stuff for two weeks as I moved, and it was a good experience.
The business was very accommodating: the staff was very friendly, attentive, and helpful, and there are plenty of carts to help move your stuff. I also felt that my belongings were very safe, secured behind a code-​access gate and under the watch of a number of security cameras. Though there are only three designated parking spots, you are welcome to park pretty much anywhere inside the gated area that’s not in someone else’s way.
There were only a couple minor drawbacks. The pricing was fine for me as it was ‘First Month Free*’ (plus a $ 20 administrative fee and a $ 13 lock), but it seemed expensive compared to some of the other places I considered after that first month. Other than that, my only other complaint was that the hours (7a-​7p) were a bit restrictive.
Overall, I really enjoyed doing business with Extra Space Storage. I would definitely recommend it to a friend!

I have been pretty happy with this company as a whole, so the two star rating is really over pricing. The MAJOR problem that have (and the reason why this is rated only 2 starts) is that they punish long term customers. Prices rise the LONGER you stay and that makes no sense. You get a great deal at Extra Space Storage if you stay for a month (practically FREE) or two (great rates) but after the 6 month mark prices rise and then do so at 12 months etc etc. To be fair, this is in the fine print, but had it been something clear that I had noticed when I signed it up it would have deterred me.
The staff here is REALLY nice however. They remember you and are always helpful. The pricing issue is not their fault and they really deserve 5 stars.
The only other complaint here is that the doors at the end of the complex do not stay open when you need to bring items in from outside. The magnet has been broken since I moved stuff in and it is quite annoying.