Copy Factory

I ordered some copies online from Copy Factory. It turns out that the pricing of double-​sided copies wasn’t clear on their website, but the customer service department was excellent and honored the lower price anyway. I was very pleased with the service and my copies. Thanks!

Compared to other copy places in the area I have found that they have the most competitive prices and their service is top-​notch. Quality of the copies and bindings I had done were also great.

Prices are great. Service can be hit or miss. Would have received 5 stars except for the customer service from the woman who co-​owns the place?/works there. I’ve never complained before because I figured she was just having a bad day. Since she is aloof and rude each and every time I’ve done business with them, I have to assume it is how she treats all customers. When I mentioned the discount advertised on their website (Stanford students and staff a 10% discount), she just looked at me and shrugged her shoulders. I didn’t say anything and she finally said, «Well, that will take care of the tax.» I also wanted to increase the number of copies of my order, but was intimidated by her and thought she would blow. Instead, I called after I left the store and thankfully a man answered and took care of the change for me.
The woman seemed annoyed that I entered the shop and interrupted her. After placing my order, she said I could run an errand and return. I asked if 45 minutes would be sufficient and she responded by saying 2 hours. That’s a heck of an errand. When I returned 4 hours (yes, 4 hours) later, the job was not started. A man ran my job while I waited. He was pleasant and helpful.
Suggestion to the woman — don’t handle the front desk if you can’t handle customer service (I was pleasant and initiated a friendly «hi»). Or, re-​check your attitude and be pleasant when a customer comes into your copy center and wants to do business.

This place is great! I found them from Unilocal and they got back to me with a quote within hours. Their prices are reasonable and their quality is excellent. I had a specific request (gold bulldog clips instead of staples) and they were able to overnight them to get them to me on time. I had a last minute small addition and they added it and I was still able to pick up my order quickly! Next time I need printing I would definitely use them again. I do not regret using them and you won’t either! Professional, quick, and great service! Thank you!

Dropped by to get 1 page printed with colors on card stock letter sized paper. Even with this tiny sized job, they were courteous+efficient!

They are AMAZING! I have had 3 printing orders (one postcard and two invitations) and each time they made things so easy. Unlike some local competitors, they return emails and phone calls. Turn around time is reasonable. Prices are best around town! Customer service is great as well. They know what they are doing and are very helpful. I highly recommend them!

I was in a pinch (ran out of paper), needing to photocopy some paperwork. Thank goodness for Unilocal — found Copy Factory and gave them a try. Wow — what a great atmosphere. The employees were so friendly and helpful. The prices for self-​serve were inexpensive, too. This copy place is so much better than the average big-​brand copying facilities; it’s got actual character, great customer service, and a cozy vibe.

Incredibly fast service. Plus they have an online calculator so you can see exactly what you are paying for — no need to wait for a quote. You can instantly upload your file too and if you make an error someone emails you right away. If you are driving Southeast (Stanford towards Mountain View) make a left on Ventura and enter the Star One credit union parking lot which gives you access to the Copy Factory parking space. Super convenient.

This review is for photocopying only but this place is great. I’ve had to do a lot of copying in the last few weeks. I copied over 250 pages here today for less than I had to pay for 11 pages at the UPS store on Middlefield. And the staff were very friendly. This will become my «go to» spot.

A friend of mine who lives across the street recommended this place. I wish I had known about it earlier and not wasted so much time and money at Kinko’s/FedEx! Todd is a darling and the whole place is unbelievably cozy — I never would have thought that a roomful of printers can be cozy.

For half the price of a chain store, you will get double the quality of service. Quite possibly orders of magnitude more.
Ample parking in the back.

What a refreshing experience! These people know it is service that differentiates a great business from an mediocre one. They are the best in their field and a great example for others who want to succeed. I went in for a few copies and printing of documents. The gentleman took the time to understand what I wanted and provided the services at very competitive price. Keep it up!

Perfection! Fast + inexpensive!
They rebound an old horribly bound binder I had and made it beautiful and did it super cheap and finished in 24 hrs !
Great service and they always have a big bowl of fun size candy :) I’m a sucker for places with free candy…

Great quality dirt cheap print outs — specifically 40% of the price of other color laser printouts I had been quoted elsewhere. Quick and beautiful quality too. Easy parking in front or a lot behind. That’s all I can say — fulfilled and will return!

LOVE this place. Great prices, and they’re super responsive. When I needed some copies in a jiffy (come on, how often do we get to use this word?) I was able to email them, call to confirm that they received it, and pick it up hours later.
Way better service than going to FedEx/Kinko’s or other big name corporate store. We forgot to pick up a stack of copies a few months ago, and when I went in last time, the guy asked if I wanted to claim them now. I said I would have to check with the office first to see what happened (since it was before my time at the job), and they graciously held on to the box for me until I returned the next time to pick up more copies.
Super awesome, super convenient.

I am homebound and needed 150 pages of important legal papers copied in a few hours. (The person who normally helps me was out of the country— he loves the Copy Factory because their prices are great!).
Well, I was in a bind and Todd graciously stepped in and copied and collated everything for me in 2 hours.
I can not say enough good things about Todd and Kimberly and the Copy Factory.
They are truly a community asset!
Sumitra

Bah Humbug!
I really love that Copy Factory does a great job perfect binding my projects for me. And trust me, I am thankful for not having to travel far to get my projects done. However, when I went in Saturday to have two small books perfect bound for my final, when asked by Kimberly when I wanted these done, I said Monday to which I got a response of something along the lines of well there are 20 projects I have to do and there are 6 hours of work and I am only here for 4.
Um ok, I suppose Tuesday would work but i’d rather it be Monday. She told me to call on Monday to check. Mind you, I only said Tuesday because she basically made it seem impossible to get it done Monday.
I called this morning and basically said, Tuesday is a bit of a crunch since I travel from far and traffic is crap. My Thurs final got moved to Tuesday otherwise I wouldnt bother calling you to beg.
I get there ready to say thank you and how grateful I was only to be scolded by Kimberly like I was a freaking teenager. I didnt even get to finish my sentence she literally said, «spare me»
Ok, let me remind you theres a lot of shit going on in the world today, and me being thankful apparently is not welcomed here. She also felt the need to tell me how she had to delay other projects to do mine. Ok, thats why I was trying to say thanks.
Id love to take my service elsewhere if I had options, because quite frankly I did not need to speak to Scrooge today.
Happy Holidays to you Copy Factory and thanks Todd for being nice.
Thanks again.
— 1 star for being rude.

My experience with Copy Factory is that the service was pretty annoying and the quality of the work not great. All in all, I’m not going back.
I took a half-​dozen books to Copy Factory to have their bindings removed and have them 3-​hole punched. On the phone I was told it was no problem, but when I got there the man in charge asked me if I couldn’t just 3-​hole punch everything myself. I was thinking um, this is why I’m here and ready to pay you money, so, no? Also, we’re talking almost 1000 pages.
Anyway, I was quoted a 2-​day wait, which was a bit long given that I needed the books to study but it was ok. On the day of the books weren’t ready. I was asked to come back later in the day and told I would get a call if there was a problem. Wouldn’t you know it, I went back and they were still not ready. The man in charge seemed to think it was amusing. When I finally got the batch back the job was done reasonably well but some of the pages were out of order, which was a bit disturbing.

Best place for binding a European thesis.
Flexible team with a great service. Uncomplicated and good price!!!
Everything perfect
Thank you

Every year I write a family newsletter (don’t worry, I don’t brag about how much better my children are than yours), and I print it on 32# 11×17 paper, folded in half. For two years, I printed it at ‘the other guys’ and got ramrodded for a cost that made me think I was buying Christmas for the employee’s cousin’s ex-​girlfriend, not to mention the big sign in front of the store (seriously, more than $ 3 a page).
I Unilocal!ed ‘printing’ in Palo Alto, and the Copy Factory came out on top for a reason… these people know how to get it done. I called and told them what I was doing, and they first asked a bunch of questions like margins, number of colors, and whether any of the print went over the edge. Never heard that before. They quoted a price that was less than half of ‘the other guys’. They gave me an e-​mail address and I sent them the PDF and they would have it done no later than a couple of days afterwards, and probably sooner.
They called a day early and told me to come by and pick up the order. It was completed and packaged when I arrived, and the price was perfect.
Excellent business; you could note that they don’t have stationary or mailing services like ‘the other guys’, but then again, they are called the ‘Copy Factory’.