Ambassador Toys

That was a terrific experience yesterday. I was in a rush and the man working helped me by phone, then in the store, and got the presents wrapped quickly. What a help he was. I’m sorry I missed his name — the gentleman with the beard!

I love ambassador toys.
They have a great selection with unique items that you won’t find anywhere else.
I just visited the one on palo alto to pick up a toy for a birthday party and the sales personal was awesome, friendly and helpful. They also gift wrap which for me it’s a life saver.
They only con is that they are a little pricy, thus the 4 stars.

Went today with a friend who doesn’t have kids, but needed to buy a kid present. Sales lady was quick to recommend a few things, and helped us pick out a lovely duplo set quickly. They even gift wrapped it for the now very-​happy 3 year old!

My daughter was enjoying herself checking out all the toys and I made sure to put everything back moving alongside her the entire time. I considered buying a few things, but just didn’t need anything specific at the time and prices seem high so we proceeded to leave.
As I was removing the final toy she was playing with from her hand the owner who opened the door for us when entering says «I need to put it away or else my customers will complain it’s not new». I was so shocked and appalled from his comment because obviously in any toy store kids check out the toys. THAT’S WHAT THEY DO IN ORDER TO SEE WHAT THEY LIKE! There were plenty of other kids in there and I wondered does this man have the audacity to say this to everyone? We quickly left and I’m sure will never return.
How rude!!!

The store opened at ten a.m. and I needed to buy a specific doll and get home. The ‘owner and operator’ of the store couldn’t log on to the computer so I couldn’t buy the doll. The man was rude. I asked to just leave him the cash and the tag on the doll so he could ring it up later, but he said he had to do things absolutely correctly and by the book. I drove 22 miles to get the doll at another toy store. It was $ 5 cheaper too. I won’t be back to that Palo Alto toy store. Ambassador Toys is a sarcastic name, I guess.

i love this store… i feel like a kid again whenever i walk in here! since i frequent town & country several times a week, it’s convenient for me to stop in here to pick up a gift for the birthday or special occasion of my toy-​loving friend, niece, or nephew. recently, i’ve been on the hunt for the gund snuffles bear and while they have many of the larger version of this seasonally popular toy, the smaller version, which is easier for a small child to hold and squish, is harder to find and usually sold out whenever i’m here. their staff is great, as they will call their sister stores to see if one of them has the snuffles bear, or any other item that they don’t currently have in stock. when i have kids, i’m definitely bringing them to ambassador toys!

This place have really cute and nice toys, HOWEVER, very overpriced. You can get exactly same things on Amazon for cheaper. For instance, the Jr. Astronaut halloween suit they sell for $ 50, you can buy for $ 30 on
.
BUT the bigger issue I have with this place is how sales people act as if every customer is a potential thief. I don’t know if they have a big theft problem at the store? But I was watching them (as my son usually plays at their train table for a long time) and they literally follow people around the store. Each time they pretend that they are «straightening» something out but they are really watching what people are doing. After I saw this happen to other people so many times, I really don’t like to buy anything here. I don’t want me or anyone else to be thought of as a thief without any reason for it. Today, as I was buying something at the register, their long term sales person SANDRA (the one that looks like a boy with a long pony tail), asks another sales person where is the item I was looking at and wether I put it back. I overheard her comment which made me cringe inside. I asked her name and will write a letter to the store owner. Out of respect for myself, I will not be buying at their store!

Went the other day with my kids and will NEVER be back. The little Asian lady she must be the owner followed us around the entire time. I’ve never felt so umcomfortable ! My kids even noticed it and it made them feel awkward. And they sell over priced fisher price and Mattel toys anyways. I was looking for unique. But that lady following us around was the worst !

Great selections of Toys. However, the African American guy at the register had very bad attitude towards my wife.
— No smile
— Not even a thank you after we purchased the toy
— Bad service with attitude
I guess he doesn’t realize customer is paying his wages.
For offline brick and motar to compete with online stores, you have to differentiate and compete in customer service.
The toys we purchased were not cheap, that said, I’d expect Ambassador Toys to do better than this unfriendly service. When kids are around, I’d expect a more professional and friendly attitude towards customers. If he/​she is having a bad day, then step up your game by putting that emotion a side or take a day off.
I will come back and shop, but if we get the same kind of quality of service, then I’ll seriously stop coming here. Or maybe even window shop at this store, and buy it from Amazon.

They have a huge selection of toys and playthings but not a great selection of books, which was disappointing. The salesperson was not knowledgeable about their products but I finally found what I was looking for.

This store has an amazing selection– all though slightly over priced. I am writing a review and only giving it 2 stars because of the unfriendly, unhelpful staff I encountered there, two days in a row. The first day I went in to buy my son a gift and was not greeted, not even when I approached the register to make a purchase. The only two things that the employee spoke to me were my total and goodbye. The next day, when I went in to return said item (not what my son was looking for) I experienced the same unfriendly attitudes from the same employee as well as another. At the very least, you need to greet your customers when they enter your store!

Picture this scene: I’m in a hurry, like-10-minutes-late-already-hurry…shopping for one kid I know, and two I don’t. A wonderfully helpful woman quickly assesses my situation and finds me the perfect gifts for all three kids AND gift wraps them. I’m out the door in under 10 minutes.
So now, I’m only 20 minutes late.
Thank you, Nice Lady. You rock. I’m sorry I forgot your name.

Lots of great toys, but too much stuff in too little space. Kids can’t help but knock things over. The staff can be a little touchy, too. They get annoyed when you ask for gift wrap.

This is a great store to shop at for the child in your life. I was drawn there because the special kids in my life are European and the shop is known to have international toys. (Thanks, Unilocal,for the tip!) For a small store, it can sure fit a lot of toys! Ambassador Toys has not one unfilled section of store or wall. I, personally, probably wouldn’t actually take a child here. I think it would just be too much temptation!
There was one person who appeared to be a manager and two other employees there yesterday. While I noted that other reviewers have felt staff could have been more attentive, I appreciated the hands-​off customer service. When I had questions, staff was ready to help. The rest of the time, I was free to wander around and think.
The gifts are a buck or two more expensive than the big box stores. I’m pretty sure that it’s definitely worth it. Unlike a massive chain store, I saw nothing in Ambassador Toys that I would actually describe as total junk. Past trips through the big stores have shown me aisle after aisle of toys made just to promote a movie, product line, or just fill an empty spot under a Christmas tree. At Ambassador Toys, not everything was too my taste, but nothing seemed like it had no point for any right-​thinking parent. Some of the foreign language materials I saw included: Spanish, French, Hebrew, German, Japanese, Chinese, and Korean.
I’d recommend Ambassador Toys for the simple reason that they are a small local store. As an added bonus, it’s a really great place to shop.

I was looking for specific wooden blocks for my toddler boy. I wanted to check this place out as they seem to carry a variety of European toys. When I entered the store and saw all the toys I was reminded of my childhood. They carried all the toys I grew up with in Germany (playmobile, steiff and hasbro). Unfortunately, they didn’t have the toys I was looking for but we had a great time exploring the store.
I can definitely recommend this store if you are looking for unique toys that you would like to surprise your child with. It is definitely pricier than in the internet but supporting local stores is also important and sometimes it is helpful to see the toy in person than rather trust online reviews and your guts.

woah i’m surprised! only 9 reviews so far?
this is THE ultimate children’s playground!
well i’m a child at heart, and i came here to buy a gift for my little niece, BUT while i was there i just had to explore. they had steiff bears in a glass cabinet! like, three of them from who knows when!
not a huge selection of steiff, but there is only one other toy store that isn’t an all steiff dealer which carries steiff collectibles, and that would be the wooden horse toy store in los gatos.
ambassador toys is conveniently located close to kara’s cupcakes, on the other side of paper-​source stationery store and sur la table, and just a few doors away from peet’s coffee and tea. this toy store carries a wide variety of golden books, some are hard to find reprints so it’s worth going through their book stash. plenty of coloring books and imaginary role play toys for the children in your life. dozens and dozens of plush toys, probably thousands. they have those cute little critter toys and other dolls, such as polly pocket, collectible barbies, baby dolls with creepy sleepy eyes… worth checkin out!

This store sure does hold a bundle of goodies considering its size. They have a neat science nook in the back that is lit with black lights; it gives it that «sciencey» feel, ya know? Actually, it makes me want to play lazer tag.
In the store, you’ll find a variety of toys that are likely to entertain infants all the way up to… me? And I’m 24! I suppose I’m not your average 24 year old, but there’s enough of a selection here to intrigue any inquiring mind. I’ll definitely be back to leisurely peruse, score a sweet gift, or just to indulge (only when I’ve earned it, of course).

Great little toy store. Despite the size, this place is packed to the gills with unique and interesting stuff. They have mainstream toys too (board games, Thomas sets, stuffed animals), but they have a lot of really fabulous puppets, glow-​in-​the-​dark stuff and cool cars you just can’t find in some of the bigger shops.
I have always found the quirky staff helpful. In fact, when I was in the store today, one of the staff members called out to each customer as they walked around, asking if they needed help.
Prices are expensive, but worth it. Parking in the «improved» Town & Country stinks, but if you don’t mind walking, you can park in their North lot, which a lot of folks don’t even know exists.

This is a very small but extremely packed toy store in the Town & Country shopping center.
This toy store has a lot of great little stuff that you generally don’t find in bigger/​department toy stores.
If you take small children with you be careful because it won’t take much to knock stuff off racks or out of bins.

If I had kids of my own, this store would definitely be the place to spoil them. Big kids, little kids, and adults can spend hours at Ambassador Toys looking at all they have to offer.
I went to Town and Country Village today to get some dessert a few stores down, but ended up taking a stroll around the plaza too. Our second stop was Ambassador Toys.
I’ve never seen this many toy sets, dress-​up clothing, plush dolls and animals, cars and trucks, tea sets, educational toys, baby toys, and games and puzzles all in one place. If you need toys for special occasions, don’t worry about getting the same as other people because they carry lots of unique items. They carry a few mainstream toys and puzzles too.
As my wife was asking a sales associate what she would recommend for a 4 year old girl, I slipped away into another room. I was intrigued by a glowing side room. There were glow-​n-​the-​dark toys lit by a black light. There were also plastic airplanes with sound effects, scientific sets and toys, and puzzles in this amazing room. I felt like I was inside a planetarium gift shop. Yipee!
Now I know where to shop if I need some unique and educational toys for gifts. If you’re around the area and you need something in a hurry, I can’t see why you won’t find something that appeals to you. I saw too many toys I can spoil my own kids with in the future.