Afax Communications

This guy Chuck came in and ‘fixed’ our printer at my work. Within hours after he left, we resumed to print only to find out that the printer was worse than before he had come in. It crumples up every 10^th page and jams quite often.
I call Chuck and he has the nerve to say he would charge us another service call because the problem didn’t exist while he was here. I asked him if he printed 100 pages while he was here, he said no. I thought this was unfair, since I told him that we had a jamming problem when we printed large jobs and that’s why we asked him to come in in the first place.
Then he had the nerve to hang up on me.
When someone comes in to fix a problem, and the problem persists, its good customer service to go and find out why the problem was not solved. It is terrible customer service to charge a customer another service call for a problem that was never solved, and has gotten even worse. And its even worse customer service to hang up on the customer because you disagree with them.
I would never ever ever recommend Afax to anyone, not even an enemy! Well, maybe an enemy.