Waste Management

The only reason I give more than one star is because some of the actual trash collectors have been polite. But in general there is a lack of efficiency with the schedulings. It takes way too long to get bins when you need them, and that’s a serious sanitation issue. They are also really inflexible towards their paying customers! They claim to offer additional pick ups but I have never had any luck with that! The phone customer service reps don’t have the ability to really «fix» anything nor do they give you options to assist you better and they lack general friendliness (and tact?) Although I am noticing a trend since I’ve been here in Palmdale with the attitudes of many customer service «professionals».

I agree with the ppl above comments! It took three weeks to get my replacement trash can, really ppl does it really take that long to get one! But I guess cause they don’t even look on this page to see what they can do to fix the problem! They only care that they get their money and we get screwed! Thanks for nothing.

I hate the fact that they are the only option for the Antelope Valley. My husband requested trash service, we hadn’t received a bill yet they were picking up the trash… and friends had told us they bill you 3 months at a time. So 4 months in we receive a notice saying they did an audit and we weren’t paying, receive a bill the next day for 6 months (previous 3 plus next 3) which we paid. On top of that the next trash pick up they took our trash can for whatever reason… it was not broken! Then my husband calls and customer service doesn’t know why they took it but there’s a shortage of cans… it’s been almost 2 weeks now and we still don’t have a can. They are so ridiculous!

Waste Management driver pulled his commercial truck on my driveway and damaged it. The driver likes to use my private driveway to back up. When I notified the driver he had just damaged my driveway he just drove away quickly. I have called Waste Management to complain about the damage they have told me 4 times that a route supervisor would call me back. But of course they have never returned my call. Maybe if they just ignore all the customer requests they will just go away. Ask to speak to a supervisor «they are always in a meeting». No accountability, poor customer service, and untrained drivers. Not successful components of a reputable business. Unfortunately, small claims court is my next step. Wish we could vote on what trash companies our cities contract with.

CROOKS! Wonder why this company received so many low score? Because they are trash. No bills received either through the mail or email, service suspended for 2 weeks, then my payments are non on their website. Clown on the phone could not tell me what is going on. Then of course, I LOST those two weeks, so in other words I gave a homeless handout to these clowns and all of their employees so that they can continue with the ‘hidden’ illegal dealings with the losers in organized crime.

WM’s residential service sucks. Takes about 2 months and countless phonecalls to get anything done. They have a habit of «accidentally» dropping our trashcans into the trash truck, so then we are left without cans for months at a time until they can get new ones sent out.
For the last 3 years, they have quoted some kind of mysterious «trash can shortage» every time I call to complain. Is it really that hard to produce more cans?

The King of Krooks! This is the worse shady, shister, annoying, non-​useful, pain in the ass company in the whole world! When I mean Krooks, I mean it with a captial K!
Terrible service, shady billing statements, and shister business tactics! I work in property management. I deal with many different waste services, but this company gets the cake for being the worse!
I wish someone new would come to the Antelope Valley to provide a real honest and quality service. Until that day, and if that day comes, Antelope Valley is screwed!
Thanks Waste Management. You are the worse!