Sears Outlet

I have to say I’ve been to Sears outlets from Bakersfield to Torrance and Palmdale is at the top of my list. I’ve been there a few times and the staff is helpful, store is clean, great parking and overall a much, much better experience that some of their outlets. So «Thanks» to Katie and Mary for making my shopping experiences there a world apart from some of their other stores. I have to drive over an hour to get there and it’s nice to know when I make the trip I can find sales people ready to help. BTW, yes, Sears Outlet aren’t pretty and beautiful like a retail store and yes, some of the products aren’t brand new but do your homework and get a good salesperson and you can save BIG bucks. I bought at $ 1,000 Bosch dishwasher for $ 500. It did have a miniature dent on the inside of the door that couldn’t be noticed unless you were looking for something to find wrong with the unit. Like I said do your homework, inspect the appliance and get a good salesperson to help you with the research. Palmdale crew, keep up the good work!

Do yourself a favor and NEVER buy ANYTHING from here. I could into detail on what happened (and is continuing to happen) with my transaction but why waste time. The point is that they are selling appliances that do not work and make it impossible to get them repaired or to get your money back. I will be reporting them to the Better Business bureau and contacting corporate about my experience.

My wife and I bought Kenmore Elite refrigerator from this Sears Outlet. Our opinion was that we didn’t mind a few scratches and dents, so the prospect of saving hundreds of dollars on our refrigerator was appealing. BUYER BE WARNED. When they tell you a product is new but just has a few dents and scratches, they are outright lying to you. We had the fridge for 2 months before it broke. They sent a repair tech, who showed me that the fridge has clearly been worked on before and had obviously broken down in the past. So then I knew we in fact bought a used piece of equipment and were just told it was new. Great. He ordered some parts and left. Sears outlet told me I could come in to the store and exchange it. I drove 45 minutes to get back there to find out that wasn’t true and I needed the repair tech to say it was not repairable in order to get a refund. Another tech came out a few weeks later and said that indeed, he could not repair it. In order to get a refund I had to go back to the store again. So, another 1.5 hours of driving. They processed the claim and said they’d give me the refund once they picked the fridge up. They picked it up and one week later, still no refund. I called them and they hadn’t even processed the refund. They started it only after I called. I assume they were hoping I didn’t notice.
All in all, it’s a place full of junk appliances that are probably used and Sears knows they don’t work properly. When you’re told there’s just a few dents on it, they’re lying. Save yourself a whole bunch of hassle, spend the extra few hundred bucks and get something new from a real store.
I will NEVER go to a Sears Outlet again. Absolute JUNK.

I’m so angry! I bought a dishwasher used it twice & guess what? It’s not working this makes me so upset, why would they even sell products that are broken?
Never coming here again!

Bought Kenmore washer on 01/​26/​2015. Washer leaking a lot of oil by Feb. 28, 2015. A washer usually last decades. I was highly encouraged to purchase a very pricey extended warranty on this item, which I declined. Something funny going on here.
Tip: Don’t buy major appliances here, pay the extra $ and get a genuine new machine at the actual retail store.

They are crooks, don’t buy anything from them. My mom bought a washer/​dryer from them and the motor on the dryer was broken when they delivered and they won’t refund her. They asked why she didn’t buy a $ 200 warranty, if she was going to pay $ 700 dollars she could buy a new one.

I’m not sure what happened since the other bad reviews, but I went there today for a clothes washer and had a great trip. Girl that helped us was on her game. Gave us space when needed yet right there when we needed her. I got a smoking deal on a new machine with a bit of cosmetic scuffs, but I don’t care, it sits in my garage. Two guys wrapped it up and loaded in the truck for me. Very friendly too. I will definitely go hear again.

You’ll find a great deal in appliances but they are always short staffed, so bring your patience and leave the kids at home. You’ll be here for a while

I had a question about a sale price asked to speak with the manager I explained to him what I was thinking about it. The manager said give me a second to look at it. He came back and took care of it was very nice about it. I will come back and shop here again.

Horrible customer service. Nobody asked us if we needed help or even gave us a second look. The employees were just talking amongst themselves while customers were wondering around looking at items. Me and another person left empty handed because of the customer service.

I almost felt like I had entered a thrift store of gargantuan proportions.
There is a large selection of refrigerators and washers & dryers, but not much of anything else. You’ll find a few other appliances, some mattresses and furniture, a few racks of clothing which I didn’t even attempt to rummage through (Imagine a clothing clearance rack in a regular department store, this one is 10 times worse). No electronics (Maybe they’ll add in the future??)
Several checkout counters throughout the store.
I heard someone looking for a restroom. I think they found it.