Cruz Thru Express Carwash

This place is doing something very right. In today’s world of rudeness, lack of pride and work ethics from the millennial generation, this place not only rocks, but surpasses the bar set by the generations of workers before them. Everyone is super friendly and goes out of their way to make you feel better than when you got there. That’s saying a lot for a brief interactions with customer service. How made this first class service consistent is beyond this Unilocaler’s comprehenension. Management please take note that you have a gold mine here. Keep it up and my family and I will keep coming back.

I love Cruz thru and I’m a member. Not happy that the cloth on the dryer is ripped My car doesn’t dry as well as it used to here thinking that might have something to do with it. Hoping it get fixed soon

Won’t return. The washer didn’t was well enough to clean my car and it was still dripping wet when I was at the end. All but one stall was open as everyone is drying their vehicles by hand with towels. While vacuuming my car another customer wiping her car dry tells me I can run my car thru again if I need to. I don’t believe I should have to run my car thru more than once. I don’t want to take my already busy day just washing my car. I mentioned this to a young man there who said he was a manager. He just said he was sorry and that they’ll have to work that out. Yeah, I guess you will. I went to Costco and love how clean and dry they get my car once thru.

Im finally leaving the review I intended to almost 2 months ago.
First off I would like to thank Chanel for noticing from a distance that I was dissatisfied with the first wash and asked me how she could help make this a positive experience I then frantically explained that I believed that the swirls on my paint were caused by the car wash. She very calmly heard everything I had to say and without the slightest bit of a condescending attitude she diffused my frustration by promptly introducing me to
Devon whom was extremely informative and helped me understand the process of the car wash machinery after I ignorantly assumed the damages to my blue 2013 Tacoma were caused by the car wash. He explained that the damage was most likely caused by the dealership I purchased it from as evident from the heavy swirl marks caused by an under qualified detailer. I returned to the dealership and was happy to learn they will be repainting my truck! Thank you both so very much for your patience Devon and Chanel you will both be receiving gifts shortly for educating me and putting in the time during a high volume day to retain me as a life long customer at Cruz Thru Express Car Wash on 10^th street west in Palmdale. Thank you again! Now I have a new paint job and a trust worthy car wash to count on from now on. Seriously cannot thank you enough. It all started with Vigilant Chanel.

I just went to this car wash today I normally go twice a week, today as I was going in I thought I put my car in neutral and I didn’t so I rolled forward on the track as I was looking down I look up and the tall Mexican gentleman (not a gentleman by the way) was screaming at me so loud and would not stop I understand I made a mistake but he continued to yell at me I stopped in time with no damage to anyone but he still kept screaming then as I’m about to go through he went to the other guy and starting talking shit about me in Spanish probably not realizing I’m bilingual. It was very unprofessional and I will be terminating my monthly member ship taking my business else where I have never in my life been treated like that not to mention every time I take my car there I have to tell them not to scrub because they have repeatedly hit my car with a brush and I have marks on my BMW. They need better customer service when it comes to this YOU DO NOT YELL AT SOMEONE LIKE THAT. Especially a damn paying customer that has told many people to come here

Really bad wash… left my car covered in very hard to get off spots and areas where it appeared not to have been washed at all. It took alot of extra time to undo what the car wash did. I would not recommend this car wash to anyone or use it again myself! There are MUCH better places to go!

We love this place, FRIENDLY, very friendly people, and fun.
Great place to drive in your car for a wash, if you don’t mind doing the vacuuming yourself.

Today was our first time. Very impressed by the employees who scrub off the bugs just before you go thru. Much better than the Costco was and the vacuums are a plus! The cashier was very nice too.

I haven’t washed my Jeep in 2 months, so he was due. I paid for the best car wash. It was cool being inside of the car wash. Got my car sparkly and I got a really nice air freshener.
!!!Don’t bring your prized cars here!!!
The car wash isn’t gentle. Bring your super nice cars that you baby here because it is like inside of a regular drive through wash where things hit and roll over your car.

The customer service here is 100% on point. They always greet you with a smile and offer all services available, even complimentary coffee. I enjoy coming here just because of the excellent service. Also you get a 50% off coupon on your visit for your next car wash. Thanks Cruz Thru for instilling great service. This will always bring me back.

1^st time I checked out this place was near the end of summer. I took an older silver car that had a lot of bugs on my front bumper and mirrors. After we exited the tunnel and pulled the car to the side to vacuum, I noticed a lot of bugs and dirt was still on the car. I would suggest bringing extra rags to wipe all the watermarks. At first, the vacuums worked great but now after a few months they don’t suck as well. Plus the nozzles are big and can’t fit everywhere you want to clean.
The next time I brought a nicer black car. Cruz Thru actually left marks in the paint. It appears that there was too much force and there are now 10 – 15 little white spots down the right side of my car where paint has been REMOVED! Any car wash that removed paint is no good in my book. This is very bad and I will not return.
Bottom line, the place is a car wash and should primarily focus on washing cars. Sadly, this place is very bad and I would rather pay a mobile service.

Overall, Cruz Thru is great. By buying the prepaid cards online you can get a wash for around $ 4! No way I will wash my own car for that little money.
However, this location always seems to have broken equipment. This time, none of the three movable brushes that wash the right side of my car were working so ¹⁄₃ of my car was still dirty. A few weeks ago the brush that washes the roof was broken.
They have a fun little volcano, dinosaur cutouts, and pictures to entertain the kids but they really should focus on the primary job which is washing the cars.
I will probably go to the Lancaster location in the future. I’ve been there over 20 times and never had broken equipment. Also, the vacuums there are way stronger compared to this Palmdale location.

I had to come here since I hate paying 20 bucks for a car wash when its not dirty inside. Workers here are friendly. For 6 bucks my car got pretty clean! And I barely had to use my towel to dry it off afterwards. I like the vacuums, they are powerful enough for me. I’ll definitely be back :)

Very pleased with this service and you get to go around again if it’s not clean enough. Shammy for 2 bucks is perfect. Only things is the vacuums didn’t have enough power. But overall I was very pleased. Great customer service and a photo at the end how fun !

Really convenient. I purchased the monthly package for only 19.99. They out a barcode on my windshield so all I need to is drive thru the right lane. They spray bug wash on the grill, scrub the back of the car, thn I drive thru. The vacuum lanes are convenient. Just pull up and vacuum the interior. the vacuums are powerful and do a great job.
Only complaint is that vacuums only have wide attachment. If there were some narrow angled attachments, I could get the little crevices.
But I still give 5 stars due to convenience and price.

They are really good about getting you clean. High power vacuum will suck it all up!
If you don’t like the first clean they let you go again. say bird poop or egg yolk didn’t come off the first time.
Go again for free. I’m a monthly member. I just drive on up and thru. Simple!

Is way better than any gas station car wash. Twice as long. Good customer service with free coffee. Lots of vacuums to finish up. Opens early 7:00 a plus for me.

Love this place. It gently washes my car and leaves it shiny. The vacuums are so convenient. It beats lugging out my vacuum at home to clean my car. Plus they use recycled water and I don’t waste my water at home.

Lava Wash $ 12 comes with trash bag and air freshener plus you get a complimentary Basic wash within 4days, and a photo Op at the end of your lava experience. Free vacuum stations after you’re done running through the wash. Bring a towel as the dryer tends to leave water/​soap residue. If you happen to forget a towel you can purchase one there.
Staff is friendly and have never had a long wait. But then again I have seen it packed but I tend to not go during those «peak» times that I guess most people wash their cars.
They also have a monthly membership for $ 19.99 for unlimited works washes.

This has to be the coolest car wash ever!
We’d been watching the construction happen on this location and couldn’t wait for it to open as, honestly, I’m not comfortable hanging out at J & Sierra Highway.
$ 12 for the fancy wash that included a lollipop, air freshener, photo shoot, and 4 days of express wash is what we went with. Totally didn’t regret it! The lava pop is yummy, air fresheners smell good (though had to throw away the black cherry one we got as it gave us headaches), and the photo shoot is just hilarious! And the fact that you drive through a volcano that spews «lava» on your car… I never thought a car wash could be entertaining, but Cruz Thru made it happen!
After your trip through the suds, the vacuums are free to use. Really like that you get to take care of your own vacuuming.
It wasn’t the most amazing wash in the world — I noticed dust spots that just got grazed by the brushes. But hey, no problem. Will just use one of the complimentary 4 day free washes. Oh and everyone seemed to know this except for us, but you need to bring your own rag as this will help dry up any water/​soap that has collected in crevices.