Marc Russell Interiors Design Studio

We purchased a coffee table and sofa from Marc Russell, that were floor samples, and were completely satisfied by them. Several weeks later, we saw a dinning room table base that we really liked and decided to purchase it. We had a dinner party the next night and were told we could have the floor model. After we purchased it, we were told that they could not deliver it until three days later. We were disappointed but decided to live with it. Shopping several hours later, we found a table base we could take immediately. We called Marc Russell and told them we no longer needed the table base as we found something else. At first, they did not want to refund our money or give us a credit. Finally, they agreed to return 90% of our money but keeping $ 160 as a «restocking» fee. We thought this was ridiculous as we cancelled only a few hours after purchasing it and the table base never left the store or was even taken off the showroom floor. We appealed to a manager to no avail. We offered to take the final $ 160 as a store credit (thus insuring we would continue as a customer) but they were not interested. We will never step foot in this store again.

This store has terrible customer service ordered a chair waited 4 months I was never told it would take this long when I seen it the chair was made poorly Gay who works there never ever asked once what can I do to fix this this store sucks