KFC

In dire need of food, and no where else to turn before my Chiro visit, I stopped into KFC and got myself one of their $ 5 boxes. For $ 5 I got 3 chicken strips, a Mashed potatoes and gravy, a cookie and a drink. That’s a pretty decent deal, if you ask me. Unfortunately I wasn’t terribly hungry, ate 1 of the strips, a few spoonfuls of the taters and threw the rest of it away.

Referring to KFC Store #L747030 Highway 19 N, Tarpon Springs Florida 727.938.3927 NOT the one in Palm Harbor.
Last Sunday night we had a sudden yearning for extra crispy Kentucky Fried Chicken… had to have it, so we visited the KFC in our neighborhood. We normally don’t indulge in such, but this was just one of those nights when we wanted something satisfying.
After we ordered, I walked outside and took another look at the store sign to reconfirm I was really in a KFC (hehehehehehe).
DAAAAA service was incredible! Couldn’t really believe it, the young man servicing us was the kind of persona a business wants to steal way from a competitor. It is people like this that set businesses apart. I assumed he was a non professional, armed only with whatever KFC employee training provides.
Being that I deal exclusively with FOH customer service/​customer loyalty, Thomas pretty much blew me away with his stature and sales penache. So what set me off, to go so far as to Unilocal KFC? Well it was the unexpected level of service, one does not expect to receive at a fast food counter.
~ It was the soft sell and not the dull scripted cyborg sell.
~ It was his tenure and sincerity.
~ It was the fact that he «focused» on getting the order right the first time.
~ Thomas transmitted the importance HE held in pleasing us.
~ Thomas was neat and well groomed, and his nails were clean.
~ Thomas took time to explain the differences in the menu, pinging the 10 piece special, regardless of the fact that a small line had formed behind us.
~ It was the fact that he CARED!!!
I strenuously urge you to Unilocal wait staff who provide you with exceptional customer service… it deserves your time and effort.
We thank you Thomas & KFC,
Ciao
Pen