Truly Nolen Pest & Termite Control

Brian and Eric were great. They worked on our homes in Indio and La Quinta. Communication was perfect. I had many questions and wanted to know the ins and outs of what they were doing in our homes. They showed me first hand what was being done and walked me through every step of the process. Payment was easy, scheduling was easy, rescheduling was easy. Just simple. Loved it!

When I bought my place a couple of years ago I talked to multiple termite companies about a very localized infestation that was only around one window in my home. They all wanted to tent, which seemed to be an unnecessary level of attack and which I don’t like due to concerns about affect on the environment. I talked with Brandon at Truly Nolen about the type of infestation and my environmental concerns, and he offered that they could treat the infestation locally. They did that, and have regularly followed up to make sure there was no additional infestation. Brandon and the technicians on the Truly Nolen crew were such a pleasure to work with that I used them to do the termite inspection on a new home that I was considering. Brandon and the rest of the Truly Nolen crew have been very good about describing the different types of termites and the options for treatment, and are very honest about when their type of treatment is not the best option.

This company has moved to the top of our list the next time we need pest control. Their Service Coordinator came out to see if we had termites. We were so afraid we did. He looked at the droppings and said they could be termites or crickets. We have always heard crickets in the attic or house somewhere. We do our own maintenance spraying. He left with some samples and was concerned that it was termites. He went to the office and put them under a microscope. He called back with the news that it was crickets. Some companies would have ripped us off because we had an estimate for termites. But not Truly Nolen. We are so pleased with their honesty. And the Service Coordinator, Danny was so pleasant to work with.

1 Star for their ability to kill the bugs.
5+stars for their service. They really tried.
Had an ant problem that they couldn’t fix. Killed most every other bug in the yard but the ants just laughed.
Staff was very helpful and re-​sprayed several times but the ants came back within a day or 2.

We have used Truly Nolen for the past 2 years and are very pleased with their service.
When we first moved to the desert, we had rented a house in another part of our city and employed a local pest control service from Palm Springs. We had it done on a monthly basis, inside and out and still had problems with intruding critters; including a couple of scorpions. Fortunately, I didn’t discover their carcasses until we moved out!
When we moved into our current home, I had another National Pest Service doing the service on a quarterly basis. They did a good job of keeping the critters out of the house but I had problems with their billing department. Finally out of frustration, I called Truly, locally and it has been smooth sailing ever since. No billing problems.
Hector, their service man, has been doing our house since we switched. He is very friendly, knowledgeable, courteous and is a very good listener to any concerns we have about insect problems. We only have him do the outside on a quarterly basis and are extremely pleased with the results. I’d give Truly Nolen a 10 if it were possible!

This place needs to learn to pick up the phone. When I want to spend money for pest control, I’d rather not stay on hold with an automated system for 2 minutes, than 2 minutes later the recording says there is still an estimated hold time of another 2 minutes.
If this is how customers are treated in the phase where customer service should be at its highest to get our business, how will they treat me when I sign with them.
No thanks, moving on.

This really was a great experience. We had Truly Nolan tent our house in Palm Springs for termites. Their prices were very reasonable, and the whole process went exactly how they said it would, and stayed exactly on schedule.
The only unexpected thing to happen was that a skylight got damaged during the tenting, but we didn’t even know about it until they told us what happened and that they had already fixed the damage. I really appreciate the fact that we didn’t have to discover the problem ourselves and go through the hassle of getting the vendor back to fix it. It was extremely proactive of them… it didn’t even delay clearing the house.
Overall an exception service experience!