Smart Tech Protect – ADT Authorized Dealer

Happy with the service ADT did at my house. The people were all very nice and the service was great. Thank you for how peace of mind.

I recently purchased a home in La Quinta, PGA West and needed a security system. My realtor suggested Smart Tech and Ron was out there to see me in one day. The home was already set up for security but had to be checked and certified so he set it up for a few days later. Ron’s installer/​technician came out and had the whole thing up and running in a little more than an hour. He also took the time to explain everything to me and left me with the necessary reference material to operate and maintain the system. I will be adding video and a few other enhancements in the very near future as the property is primarily used for rental purposes and I need to safeguard my investment. I have already discussed the possibilities with Ron and will be meeting with him soon to set up the additional features. The whole company has been very cooperative and professional and I look forward to dealing with them again.

Upon requesting a quote on ADT’s website, we had one of their agents from Riverside show up. Long story short, she quoted us a price of $ 750. It just so happened that Jesus, the Manager, had arrived outside my door and we had decided to go with him because it was nothing out of pocket. He even threw in a couple additional motions. The challenge came on the day of install. We have a good sized house and some of the hard wire sensors were not working. This accumulated to over 5 ½ hours of install on the first day and with an addition tech, 2 – 3 hours the following day. Lucky, my schedule is a bit flexible, but imagine if I had to take an additional day off of work given a different employment situation. Overall, I would go through Smart Tech again.

Jesus Ramos was our sales rep with whom we did business with. He was very informative, knowledgeable and a very nice person to talk to. PJ and Willie was our installers. They were also very professional, informative, efficient and very nice people. They answered any and all questions that we had concerns about. I would definitely recommend these people to everyone.
D. Carter

Just had our system installed… Great Experience! Tom Grove the Sales Rep. was incredibly knowledgeable, friendly, and most of all patient with the questions and requests we had. Steve the installer was always incredibly friendly and fast! Thank you!

Jesus was our rep whom provided great, informative and quick service. The installation technician was also very friendly and did a great job! Thanks!

Tom Grove, our sales rep, was so informative I thought the system would be complicated; but I was so wrong! It is ultra simple and easy to arm and disarm.
Our installer, Steve was a great, personably guy, super efficient and cleaned up afterwards.
We are so grateful now that we don’t have to rely on friends to watch our home when we’re away. And we don’t have to worry. One of the best decisions we ever made.

Excellent service by Jesus. Quick to come give an estimate and install in a day. Very impressed. Anxious for a better system than I have had in the past. Thanks ADT.

Jesus came to our home after hours which was great for us after work, answered all our questions and helped us lay out a plan to protect our new home. The next day George was at our home installing our new security system. Great customer service, knowledgeable employees and amazing alarm systems. If you’re in the market for security and peace of mind go with ADT! Thanks guys for making us feel safe!

When John first approached me, of course he wanted to sell me a new system. My old alarm
system was old, tired and wanted «out» So I made an appt to speak with him and to listen to what he had to offer. Fortunately I learned quite a lot. Being impressed with the system I
told John I would let him know. He was very low key with me, showed up on time.
Gave me space even when I interrupted! So I did call and make the decision to go ahead
with a new system. Everything was prepared for me, (I’m not good with details) It was effortless.
I would definitely tell a friend to use ADT in Palm Springs

We were very impressed with ADT Smart Tech. Jesus did a great job explaining the product and services offered. We are happy to have chosen them as our alarm company and would highly recommend them to anyone looking for good service and a good product in the Coachella Valley.

We have been an ADT customer for 12 years. We just recently purchased a new home in Palm Desert and had Smart Tech Protect install our new system. I was referred to John, our sales rep, from a friend and he was outstanding. Thanks for a great install.

Just had my home security done by ADT. Sid who did helped me in getting my contract done is very professional, caring and passionate about his work. Today I met Jorge who came in to install the system was very professional too. He had smile on his face all the times. Great guy!!!
Thank you Sid. Thank you ADT.

John Fahrenthold, is the sales rep. with whom I did business with. He has an aggressive get your business sales approach. At first I thought a bit too much of a hard sell. But once I gave him a chance to really tell me why services from SMART TECH would be the best for me, I realized he was fighting for my business because he really cares.
I soon realized he is a great guy who only wants one is best for me. His understanding of security tech is top notch. He knows his stuff. I was very impressed with his level of VIP treatment and pro knowledge. This is THE GO-​TO company for high tech security needs. John is the guy to call.

What an excellent experience. My sales associate John was very professional, polite and knowledgable. He explained everything in detail and gave me the time I needed to move in completely and make an informed decision without high pressure sales.
Jorge installed my system the very next day and couldn’t have been more polite and professional. He quickly and quietly installed my system and finished with a detailed explanation of how to work the controls.
So far I have to say this was a very professional, polite company and I have been very pleased so far with my experience.

This past weekend both the manager, Jesus Ramos & technician Jorge came back out to our weekend home in Palm Desert. They troubleshooted the problem w/​the App on my phone, & it seemed to detect a bad sensor on one of the back doors. Jorge promptly fixed it, Jesus helped get the app on my husband’s phone. For some reason, we were not able to load the app on his phone initially.
So, due to the great customer service that we received, I am updating my review, & raising my score from average to excellent! Thank you, Jesus & Jorge!

Had alarm installed and sales manager Jesus and installer Jorgie were professional and knowledgable during the whole process.

Smart Tech ADT is the most professional alarm company in the Coachella Valley bar none !!
They provide excellent service at very competitive rates. I would highly recommend them for any type of service or installation of a quality security system.

I just had my system installed today
We had interviewed a few potential security companies but decided that ADT was the best option for us
They are a bit more expensive, but we like that they have dedicated and not shared servers, such as TC
Jesus, the local manager is a real hands on guy, focussed on customer satisfaction. We had a few questions after the tech left, but Jesus came over to our house in 30 minutes and got us all set

Just had a system installed today. Jesus did a great job explaining the system that I needed. The two installers came today and were exceptional young guys. Clean, neat, careful, and friendly — very accommodating.
Now I can camera monitor my property from anywhere on my iPhone, and have a motion alarm system. Very happy so far.