Palm Desert Shoe Repair

It took about two months to get my shoes back, I went four times after they were promised, and the store was closed during business hours, and all the phone numbers they have are «no longer in service». When I went back the first time to pick them up, I guess they didn’t know I was in the store, and the main repair guy was on the phone, and the number of F-​bombs he was yelling at someone was mind-​numbing. After two more attempts to pick up the shoes, he had fixed one pair, but had not touched the other pair, which was just for a polishing. He then used WINDEX to clean my patent leather shoes ! They also don’t like take debit cards «because of the fees» (there are no fees on debit cards). Not a well run business. Go to the other shoe repair a few doors down

This has to be the worst shoe repair shop in Palm Desert (maybe the world)! I took some shoes in for an easy repair, was quoted $ 20 and told to return in 1 week. No ticket and the store looked messy/​disorganized. Came back after a week and he said he needed more time.
I returned three weeks after I brought the shoes in, he had trouble finding them, and they still were not done. I left with the shoes and found a great place!
True To Time Shoe Repair now in Palm Desert, 73 360 Hwy 111, near Palm Desert Shoe Repair. He charged me only $ 9 and had the shoes done to perfection in a matter of days!
Andy Gilchrist

He does not work his own posted hours. Very inconvenient when you don’t live in the area… not good business at all!

Stay away. I dropped off my 2 pairs of shoes on Thurs. I was told they would be ready Mon. I went to pick them up only to find them right where I left them on Fri, not done. The owner apologized and said he would be there until 7:00pm if I wanted to come back. I said I would return the next day. Again, they weren’t ready; hadn’t been touched. Never again. I went up the block to True to Time Shoe Repair. Ian promised them for the next day, and they were ready and 10.00 less. Go to Ian.

I have been going here for a couple years now and I have been super happy until I had a very bad experience the other day.
I feel compelled to write this post more so to be helpful as I know this place is capable of much more and needs to correct this issue.
I dropped a pair of Fendi boots to be cleaned and protected as we as Jimmy Choo bag to be refurbished right before Christmas. In the past they had always done such an EXCELLENT job and charged such a nominal fee. They were supposed to be done in a week and I called on my pick up day to explain I wouldn’t make it by 5pm, but if they wouldn’t mind keeping them for an extra week when I was away on holidays «no problem,» they say.
I return to go pick up my items 2.5 weeks later — hand in my ticket and they say «they don’t have those tickets.» I was dumbfounded. «yes you do I said, I dropped them here,» «Maybe you dropped them across the street» they said… I was stunned. I insisted I dropped them off at that paticular place and they said they didn’t have them.
So we started looking for them. low and they did have them. in a crumpled pile on a shelf, not DONE.
SUCH A SHAME… will never go back, no organization or respect for items.

All I can say is true artistry. I got three pairs of shoes repaired, resoled and polished. These shoes are all over 40 years old and look amazing. The materials
used are of the highest quality. I highly recommend them.

Shoes not ready as promised. Said will be ready next day. Still not ready. Bad service. Never again!

I am a fan after my first visit! Owner stayed late to replace my heel and polished my boots to look like new. This family owned business is in the COURTYARD next to the Red Barn, NOT down the street. A POP-​UP shop just opened down the street… perhaps to take business from HIGHLY RATED Palm Desert Shoe Repair?!?

I’ve gone here for many years ! It’s my favorite shoe repair, they always do a terrific job!

This cute little family owned place has always done a beautiful job on my shoes and purses!

Awesome service, David and Saida are amazing people. I bought my cowboy boots for repair and David fixed it right away and even polished them for me.

Needed my boots stretched. They were very nice, and did it all for $ 8!
Boots now fit very well. Definitely recommend them.

Great experience here. I brought in some shoes that needed to be taken in a bit. The shop was clean and organized, the people were friendly, my shoes were done on time and the cost was reasonable. Yeah, I found a new shoe repair shop!

They were nice. They got the job done — stretching my running shoes — for only $ 8 and the shoes were ready when they said they would be. 5 stars. Why not…