Palm Desert Cyclery

Bought an Electra Straight 8 from them, very informative staff, helpful and obviously enjoy what they do. Very good selection of bikes and accessories.

I bought my first full-​suspension mountain bike at this location. With their vast knowledge in their products, it was an easy decision which to get. All the employees were very welcoming. Scott and Garret treated me like a valued customer from the very start. The shop is stocked well and even when I special ordered my bike, it came in the next day. They even took it upon themselves to work with my schedule to assemble it the same day! They keep the place clean and organized. Thanks PD Cyclery for helping me get on the trails on my new MTB!

Great staff here. Scott, Jake and Daniel (in the service dept) have made purchasing at Palm Desert Cyclery wonderful. They are all generous with their time, low-​key truly helpful and informative, which was so necessary for us beginner bikers. Over the past six months we purchased three crossover’s and three bike racks and their assistance, recommendations and patience — we are not only new to biking but seniors in their 70’s so patience is a must!) have made purchasing from them a thoroughly enjoyable experience.

Amazing bike shop! The staff was attentive and answered my questions. Can’t wait to start riding my new Trek.

Just bought a Specialized bicycle from there and I was given the 5 star treatment by Scott, who walked me through my best choices in bikes and accessories until I was done. Thank you Scott for your patience and knowledge.

It was such a pleasure to deal with the people at palm desert cyclery. I purchased my first mountain bike through Palm Springs cyclery but stopped in at Palm desert a few weeks later to get a helmet. We walked in with the intention to buy two new helmets. Bill (I think that was his name) was very patient with us. We walked in at 5pm knowing they closed at 6, we would be in and out, so we thought. They are a very knowledge staff that took the time to share all the information that was needed to make sure we purchased the right helmets and gear. Not only did he inform me of all the options there were, he helped us select the right size and style for what we are riding. After getting a couple small items, we started talking about women’s bikes my friend. The time was now 6pm. I felt so bad for keeping the guys but he continued to answer every question and did not pressure us to make a purchase. He was very understanding of our new riding talents and didn’t try to make us get a bunch of upgrades that probably wouldn’t be needed on the bike. The staff was also very knowledgeable on places we should try to build our skill set. Needless to say, we purchased our second bike from Palm Desert Cyclery and I will absolutely be back.
— only negative experience I had… Which was just a communication error… Different day, 1 week later. I called to see how long it would take to get my first bike serviced. The gentleman told me that since I purchased the bike through them and had the one year service plan that it would take 24 – 48 hours to get the bike in and completed. When I got there, the story was different and i needed to schedule a service for 2 weeks later. I was pretty bummed out about that.

Really nice place big stock and the knowledge of the staff is awesome! I’m highly recommended.

These guys are impressive. I don’t know anything about bikes other than riding them occasionally. I brought my wife’s road bike in for repair and not only received exceptional service at a reasonable price but while I waited I had the enjoyment of observing their their staff in action. I noticed such a professional and respectful treatment of all their customers with an amazingly positive attitude. I can only assume that the management is doing something right. Thanks for the experience.

Visited 4 different bike stores in the high and low deserts… Palm Desert Cyclery was the best by far. Scott helped me choose a bike that was within what I wanted. He didn’t try and up-​sell me or get impatience with things. The place was busy and Scott had to help other customers throughout our transaction. But I was there for 2 and a half hours… and never once did Scott get frustrated. He explained the answers to all my questions in details. I told Scott at the end, thanks for helping me make my decision. I only dealt with Scott, and cannot speak for any of the other staff on hand.
I walked in knowing nothing other than a little prior research I had done, and the few bike stores I had spoken with that day. Thanks Scott!

Staff was very helpful, three of our bikes had blowouts during a festival weekend, we pulled up and someone came out to help us unload the bikes, they fixed three bikes in about 20 minutes. What I liked most about this place is that unlike most specialty shops it was very unpretentious, and staff was friendly.

Have to remark on what just happened here – and why this is my only bike shop I will go to. Had some issues with my Speedplay cleats – they were loose on one shoe. Brought them and assumed they would tighten the one shoe up for me.
But rather: Chris, who is the owner, immediately said he would send the old cleats back under warranty (have had for about 7 months) and they gave me new cleats on BOTH shoes.
No questions. No hassles. No BS.
This is why this shop is so awesome – and why I will never take my bike or my business anywhere else.
Truly exceptional service… and people who care about their customers.

What is the point of showing inventory online that the store does not have in stock. A potential customer can’t try a catalogue picture for size, let alone take it for a test ride. This store carries no Trek WSD step-​throughs.

I came out to Palm Desert for the Palm Desert Century. It was the day before the century ride when a friend of mine joined us from Denver Colorado. We started a shake down ride on Friday and my friend could not get his new shoes and cleats to snap into his pedals. We stopped by Palm Desert Cyclery to see if the problem could be fixed. Brett waited on us and immediately found the problem. Brett repaired the problem and had to add shims to the bottom of the new shoes to have them work properly. We did our shake down ride and all is good now. Thanks Palm Desert Cyclery and Brett for the immediate help. Since the problem was not my problem I was able to stand back and observe other employees work with other customers. I can say that they were busy and everyone I observed being assisted by employees were satisfied. I would highly recommend Palm Desert Cyclery to anyone in the area looking for a good bike shop.
Dale Lawrence
Irvine, Ca

Friendly staff that is VERY knowledgeable and friendly. PDC has a large selection to fit any budget!

This place is awesome!
This is exactly what a bike shop should be: a warm and caring place where they really do care about getting you taken care of.
And this all comes down to the owner Chris – who really takes pride in hIs shop and going out of the way to help, each customer.
My story: went in and bought a Specialized Allez – as I wanted the entry level road bike. Did not want to spend $ 1000 or more. There was no pressure to buy bigger – or to pressure me.
I then rode that for about 2 months… and I realized I loved cycling! And that maybe I should have got a carbon bike. Spoke to Chris and he bought my bike back – and I got into the Specialized Roubaix. And I love this bike!!!
And: the other staff here are awesome – and especially the service department. They give a year of free tune up adjustments – and really want to make sure the bike is adjusted for the initial break in period.
If buying a bike in the desert… This is the place!
Thank you Chris.

Very disappointed with this place. I started going here when they were in their old spot and the guys were helpful, knowledgable, and kind. In the end I decided not to buy a bike there, but I continued to go for maintenance supplies and other accessories.
I recently returned with a question about my chain — what started as me asking if the chain was fit for continued use transformed into the salesguy telling me that I needed to replace my chain, my casette, my rear-​dérailleur, and in fact would be better off buying a new bike. MY BIKE IS 10 MONTHS OLD!
I ended up buying a cleaning solution and taking my chain elsewhere for a second opinion. The second bike store measured the chain in front of me, (PDC took it in the back to «assess» it,) and saying the chain was near the halfway mark of useful life, but that there was nothing to indicate that it needed replacing. He said based on what he saw from the chain, the casette and everything else was fine.
Totally shocked to be given the run-​around and hyperbolic upsell. Be sure you’re familiar with your current or future bike before you give these guys your attention or money.

I spoke with Jake on the phone and Chris in the shop. I was looking for a commuter without too much cost or frills. We ended up with a Trek 7.2. My son who I will share the bike with would not have minded more pizazz but I’m signing the dotted line.
In the end we walked out rolling a bike next to us felling we made a good choice. There are many bikes to choose from whatever your heart may desire. My wife needs a bike too so we will be back.

My Fuji Road bike was purchased locally through another dealer 2 years. Recently the rear dérailleur was damaged during a ride and I hesitated to take my bike to where it was purchased because of the poor service. I decided to take it to Palm Desert Cyclery. Man what a difference.
Their courteous friendly welcome, immediate attention, and professional advise was what I was looking for. They took the time to listen to your needs. Not only is my bike fixed but they serviced and detailed for me.
WOW !!! Thank you guys!
ps. Did I mention my wife is in the market for a roadie? :)

I needed a new inner tube for the front tire on my Bob stroller. They had what I needed, removed the old tube, installed and inflated the new one, and cleaned the dust and sand off of the wheel. Great service! I highly recommend.