Milauskas Eye Institute

I always have a positive experience at Milauskas. I’ve been to the PD, LQ & RM offices. They are always easy to work with and very knowledgable about what my vision plans covers. The appointments are easy to make and the service is great! Daisy was very nice when scheduling my appointment and the ladies at the PD office are very sweet as well (Erika & Mylinh). Thanks Milauskas for taking care of my vision :-)

The girls at the desk we so pleasant and helpful. Milinh and Erica were such a joy. I’ve been to the Rancho Mirage location and this Palm Desert facility is first class. This is my new Milauskas home office.

I called on December 29 for an appt before the end of the year (my error not calling earlier). They were able to get me in on the 31^st. As I sat filling out my paperwork, the dr came and got me. Dr Anderson was very nice. After my exam I went to pick out glasses and Jim was great in helping me. He told me my glasses would be about 2.5 weeks (holiday) but they came in Friday. I went today to get them. I love them.
While I was there I could here the girls at the desk with patients. They were polite and friendly to every one of them. I recommend this office.

I went with my friend to her appointment, first thing I noticed was the fish tank lol. The waiting area is super nice and clean — they have a cute selection of men’s, women’s as well as unisex glasses.
*Bathrooms are super clean! But the lighting is pretty dim.
My friends doctor (forgot name, oops!) was super friendly and seemed very thorough during the eye exam.
They don’t do the eye puff thingy, which is probably a relief to most.
I would recommend this place to those that need an eye doctor — well, her specific doctor. Not sure about the others.
Get yo eyes checked!

I came here because my son was getting his eyes examined for a new prescription for his contacts. My wife told me that the reviews here were terrible. As I sat in the office with the eye doctor, he was rude to my wife in his dismissive tone. Not once, but twice. Any questions or thoughts she had about why he might be having a problem were dismissed as either being normal or «I am not seeing this right now.»
Seriously, tone is everything. Maybe a few more probing questions to show that you were actually interested in understanding her concerns would have been helpful.
The appointment seemed to get better as time went on, but it is hard to pay money to professionals and then get insulted by them or dismissed by them when you ask questions. I go here for convenience sake, but I am hoping that with all of these negative reviews, the doctors and staff will change how they interact with patients.
A little love makes a huge difference. I’ll be watching these reviews to see how they change
I really did not like writing this review. I understand how hard things can be on a day to basis. I hope it gets better here.

It’s all about service. They take names and you have to wait. I was picking up a pair of sunglasses that needed new lenses. Thats it. I didn’t need to try them on or have them adjusted. It took 30 minutes. I had to wait that long to pick up my glasses. I asked for them. Just hand them over as they had been paid for etc, but they wouldn’t do it. My daughter was waiting for me in the car… just silly. And the receptionist sat at her desk doing nothing. She could have taken care of it. The place has kind of a hostile atmosphere… it’s like some very unhappy people work at Milauskas. This was my first time doing business with them and I was not impressed. I like to spend my money at places where I’m treated well and the people have a more organized and effective way to handle customers.

Absolutely terrible. Scheduled me for the wrong type of appointment. Then refused to see me if I didn’t pay out of pocket. Worst doctors office I’ve been to.

This is the first time I have ever felt a need to post something negative
I just experienced the most thoughtless unprofessional Eye exam ever
Dr Klair failed to answer any of my questions clearly…
She made me feel like an idiot…
With my concerns and questions regarding my exam…
I felt like the clinic was operated like a mass production and each person was on a time
Frame​.so they could continue onto the next patient…
I will never go back to them again

This place makes a mockery of the medical industry. The 7 or 8 minutes or so the «doctor» spent in the exam room ended with a suggestion to do an elective procedure at their office. Seriously, be a doctor, not a salesperson. After waiting for almost an hour past my appointment time, the last thing I wanted to hear was a salespitch.
I actually wouldn’t have ended up here if it weren’t for Eisenhower’s urgent care doctor sending me here because he felt it necessary for an opthalmologist to look at the corneal abrasion; he even made the appointment for me. But his concerns and care for patient sadly were not shared by the staff here. I will say the front desk girl was polite, welcoming, and professional. But that’s it.
Yup, previous Unilocalers really were spot on with their poor reviews. Nice try with the 5 star review there; totally looks like an attempt to offset all the 1-​star reviews… «Tami M» hasn’t reviewed anything else but this wonderful place?

Just left Palm Desert office. Never saw the scheduled doc …. Most unfriendly doc office I have ever been in.

What a wonderful experience, the staff was great. I was treated with great service from the first visit to the last. The day of my surgery was great and everyone so helpful. All my questions answered. The day after follow up was great and can’t belive how good I can see and read. Calling to make my husband an appointment. Only thing I’m upset about is that I didn’t do it years ago.

Other reviews are spot on. Terrible, rude people behind the registration desk, who speak to patients in a condescending tone. I recommend they clean house and hire new staff. I won’t be coming here again.

This is location is NOT kid friendly! If my child was misbehaving, I could certainly understand. However, my 5 year old was doing nothing at all. That strange optometrist (located in the front) continually reprimanded him. When he said «young man, you are not allowed to look down the hall», I decided that we had enough.
I went the La Quinta location and had a much better experience.

Horrible service by everyone period! I went there to get something removed out of my eye and the doctor didn’t wash her hands. The front desk people are worthless, they do not handle insurance claims correctly and want to bill you without even contacting your insurance first. I also got my eye glasses there and that was a mistake. You can be standing by the front desk for 20 minutes before anyone helps you. The wait doesn’t stops there, you have to wait another 20 min. to receive and get your glasses fitted. In addition I gave them my personal information twice and they lost it. Once I even made an appointment and when I got there they said I didn’t have an appointment with them and I know for a fact I did not make a mistake. I don’t know why on earth I kept coming back. Go somewhere else.

I scheduled an eye exam appointment here. I told them I had two insurance companies and was told that they would file both of them. After taking a day off of work, I arrived only to be told that they will not accept two insurance companies. To make matters worse, the receptionist was incredibly rude, talking to me in a loud, aggressive, derogatory tone of voice.
Not a happy camper.

i had an appointment today at palm desert location at 11 am for my eye exam which i specifically took the day off work for this exam. i was running about 15 min late and when i arrived over there i couldn’t locate the building for 15 min, so i decided to call to get help and who ever answered the phone didn’t consider she was talking to frustrated lost customer that needed help but just told me that i need to reschedule without even trying to accommodate me! really! i just wanted to share with you my bad experience, i will have my eye exam done some where else with people who are more helpful!

Waited two whole hours to be seen this is ridiculous !!!