Lowe’s Home Improvement

Great experience! Went to Home Depot to get new vertical blinds for our sister. We were greeted by DAVID who was extremely helpful and knowledgeable. We were able to make the correct purchase and the blinds look great!
Upon checking out, the young lady was very personable. Unfortunately we didn’t get her name. Kudos to your employees!

Horrible service !! Walked all over store, even yelled to an alleged ASSociate who was near, but he just kept walking I will never return here!

Saw a sign saying «New Price of $ 169, Was $ 199» for a Kohler toilet. We were starting to load it, and one of the employees (Mexican female) told us she was taking the sign down and that it would now cost $ 199. What??? The sign had been up and didn’t have an expiration date… seemed very shady and weird. Were they waiting for someone to buy one to raise the price on them? I’m really not sure what they were thinking, but it made me really annoyed!
The Palm Springs store is consistently better – I would suggest going to that store if you have 15 more minutes! I was pretty upset about this in particular, but there are other customer service issues I’ve seen at this store!!! The nearest Home Depot is a little better, but I would suggest Palm Springs Lowe’s!

Helpful staff
Clean convenient facilites
Good hours
Got help with installation on plumbing fixtures via in store appointment arrangement. Very helpful with competitive pricing.
Have done in store special orders n requests too. helpful.
Items in stock n competitively priced…

Clean store, it took a bit to find help. Two confused people, looking for condo approved ONLY, front door hardware. Yeah, we wouldn’t know it if you placed 20 of them on a table in front of us. The condo paper is written in CODE, I know it is, How? You ask? Because there are words on that paper that make no sense to the two of us ! Like, Emtek, Salem, Saratoga, or, Hamden. These where listed AFTER, the choices of the ones that were approved. Like, Brass, Brushed Nickel, Oil Rubbed Bronzed, or Flat Black. There are a couple more.. For anyone who has never stepped inside your store before. (The Wife) Don’t get me wrong. The Prices ARE QUITE VISIBLE. I do appreciate that ! But if you need a color of door handle, how does Joey off the street, read what color she is looking at? It’s not on the box, it’s not on the shelve. I BET, I just bet, I have the only one I CANT HAVE ! Think I will take it over to the Association before we open it. If wrong, I’ll be back tomorrow !!!

Forget this place if you want competent help. Customer service should be renamed «customer disservice.» I was over charged $ 1000 for 2 toilets & it practically took an act of congress to get my money back. Save yourself the headache and go somewhere else.

Recently purchased a washer & dryer from this store (4÷24÷2015) and was scheduled to be delivered 4÷29÷2015. They were never delivered, never received a call explaining
why and when I called the store no one could tell me what happened so I asked to speak to store Manager, she never called back so I called again and she took the call and told me the appliance manager was supposed to call, like I was supposed to know that. She reluctantly found that the order was not in and wasn’t sure when it would be in and she didn’t know why no one bothered to let us know, I contacted the District Manager and make a complaint, then the Manager called me, not to apologize but to ask why I complained! She did have the appliance manager call and make new arrangements for delivery. I decided to give it another shot because mistakes do happen to all of us plus this was for a second home and we weren’t in a great hurry and the price was «good» so we asked to be called when it was in. We received a call approx. two weeks ago and scheduled the delivery for 5÷22÷2015. We drove down (120 miles) the day before to be sure we would be there. The delivery company called and said the delivery would be between 1:30 and 3:30 on the 22^nd. The time came and went (no delivery) so I called the delivery company to find out what happened and was told that the store had cancelled but they didn’t know why??? Called the store, was told the maintenance manager was not in at that time and no one seemed to understand why the delivery didn’t happen, asked to speak to store manager and was told she would call me back, I knew that was not going to happen as she couldn’t be bothered so I went into the store and asked for a refund, only then did the assistant manager finally decide to get involved and was very apologetic, in the mean time the appliance manager called me while I was there (on my cell) and couldn’t understand why I was upset and hung up on me!!! I’m standing there with the assistant manager and she claimed she could not believe he did that… she again apologized and I felt it was heartfelt but I’ll never know as I will never bother with them again… they won’t miss me and I sure won’t miss them! The absolutely worst service I’ve ever experienced! This store is in Palm Desert on Monterey Ave.

I have had only good experiences in this store.

One star only as I could not use zero stars.
Opened a credit card to receive 5% back
Yesterday received a $ 10.00 off coupon for joining their email club
I come to find out they won’t give u 5% if you use a coupon of any kind.
Basically they lost a sale over a $ 2.00 discount
Not good customer service in my book.
Will shop Home Depot instead!

I love the merchandise but the staff is the worst! They hassle you on returns even when you have a receipt and the product is unopened. The customer service manager or supervior (arselia??) is the worst. Never smiles always difficult. There are more associates standing around talking to one another then helping customers. Why the management of the company allows this I don’t understand.

Wow this place fails my expectations every time I asked one lady for help and she said she was doing sodas and couldn’t help me. Most of the employees here either purposely try to ignore you or don’t want to help in any way they looked very unhappy

Convenient parking, helpful staff and competitive pricing.
We’ve been doing a lot of home remodeling. Recently, we’ve looked at their kitchen cabinets, lighting, windows, doors, appliances and odds and ends.
As much as I like this store, they didn’t carry most of the items we decided upon (windows, cast iron tub), or I just didn’t like what they had (cabinets). The last item we purchased here was a stainless steel under cabinet microwave I found through an online search that showed they had one left and at the best price. When we went to the store to pick it up, no one could find it. After a bit of a wait, they finally found it in the back somewhere.
I’ve had really good luck in the paint and garden areas.

a lot of plants in the garden were wilting from the heat! I wish the store would run a fan or some sort of air-​condition in the garden! It was hot & humid in the garden center, was not pleasant for me to browse thru the plants & veg, there was no sale associate to ask for help either

A smaller Lowe’s than many, so it doesn’t carry as much choice in the way of stock. But it’s clean and easy to navigate, and there are always friendly staff members there to help or to get you to someone who can help. And easy big box store to deal with if you get a little overwhelmed by «too much stuff» in other stores.

this Lowes is the fanciest Lowes I’ve ever seen! beautiful fountain out front, clean store, well stocked and lots of employees there to help. unfortunately the little mom and pop hardware store by my house closes early so it’s very convenient to be able to come here later in the evening to pick up what I need… again, the beautiful fountain out front is awesome!

Tamara is great knows what customer service is!!! I had a problem and she made it right without any arguments

Bought a Weber Grill for our vacation home in the Desert. The salesman told us they would deliver and assemble the grill and we would receive a call between 5 pm and 8 pm with the time of delivery for the next day. At 830 with no phone call I called the store and spoke with the delivery department who told me to call the next morning between 6 and 7 am. I set my alarm and called at 615 am. I was told that I was on the manifest but that I would get a call before 10 am with a 4 hour window for delivery. At 11 am and with no phone call I called the delivery department and was told that my grill was not on the truck and they would have to deliver another time. What a bunch of crap! I called the store and spoke with Myrna the store manager. She was appalled at the way the delivery service had handled this. She arranged for the store to use the Lowe’s Go Truck and make the delivery. What a refreshing experience. She turned the nightmare around and really came through! This is the service that I have always known Lowe’s to achieve and Myrna has regained my faith in Lowe’s commitment to their customers!

Worst customer service ever! I waited for over 30 minutes for someone to help me both times i went.

Love this location! Not much to say… you’re either a Lowe’s person or a Home Depot person. I’m a Lowe’s girl… and I’m loyal.
It’s because of the stock levels, signage, plant selection, over-​sized return/​customer service area that’s always clean type of service that I fall in love with. There’s always someone in every aisle… I don’t have to hunt someone down and when I do have someone helping me, they know everything! I love it.