Louis Vuitton Palm Desert

In the words of my wife… GREAT customer service! The store is very organized and neat, they had the purse I wanted with various iterations. The employees are very knowledgeable about each product, I asked weight bearing questions about the handbags and they had specific answers.
Location is great, if you make a trip out to El Paseo shops, look to also include a meal lots of good food choices. With good direction from the staff and a nice selection set, my family didn’t need to wait long for me to make my selection. Consider me happy.

Went here today 3−21−16 around 12:30 not knowing what I was going to purchase & walked out with a new purse & wallet. This is my 4^th purse, & 2^nd wallet I’ve personally purchased from LV. Upon walking in a Hispanic man was the only person on the floor. He was cold, not friendly & flat out blah. He walked away w/​o even saying anything (going on break, be right back, so & so can help you etc). I have a feeling he judged me on my «running errands outfit.» Even though I had a Louis Vuitton purse on as well as Tiffany & CO sunglasses. Robert then walked out & what a relief. He was great. Complete opposite of the other guy. So friendly, professional, knew their merchandise like the back of his hand, great customer service. I assumed he was a manager because he was so friendly, but nope not a manager. I hope the commission from my $ 1879 purchase ALL went to Robert & zero to the other man.

As a Louis regular, this experience was by far, the worst. About two weeks ago, we had plans to go to the Louis Vuitton in Palm Desert, we already knew which purse we would select. To ensure this purse was in store, we called (Carl) and he said that it would be in store when we come for a birthday. He told us that it would be here and we could look at it and purchase it. We usually go to the Louis Vuitton in Northern California and the experience is always pleasant, when you walk in you’re greeted, offered water, basically treated like royalty. However, walking in here was not the case. It kind of felt like we walked into a Target to be honest with you. Sure, someone greeted us a few minutes upon arrival, however, when we asked to view the purse we ordered, they said that it wasn’t here. We explained the situation to them that we had ordered it weeks in advance and they offered to ship it to us, but that wasn’t the point. We wanted to view it before purchasing and to come for the lovely Louis experience. When we spoke with the manager, she had no sympathy for the situation and said that we could speak to the man who ordered the bag tomorrow when he comes in. We flew here from San Francisco and took a $ 60 cab ride to get to this particular location for a special birthday experience, and this is their response. We will not be returning tomorrow or any other day. This experience was a disappointment. After my trip, I will be going to the Northern California location whom always treats me well. Very disappointing day.

I recently went to the Louis Vuitton store on El Paseo to have my purse repaired. At that time I also purchased the Alma PM MV Black. Robert was very helpful, not pushy. When I arrived at home I received a phone call from the store. Instead of repairing my purse, they gave me a new purse. I have always had excellent service at this location. I shall return very soon!!!

#LV in #ELPaseoPalmDesert has exceptional customer service. Having worked in retail management for so long I learned to appreciate consultants that offer a topnotch level of service. Carl let us stay in while we waited for the heavy rain to stop. They even let pets of another customer come in. Carl even entertained us with stories of the century old iconic LV luggage displayed in their store. Thank you. (Although my 4yo son said he doesn’t like my bag at all lol) #LouisVuittonNeverFullMM

I purchased a Speedy Bandoulier 30 from this store. The person who helped me was Julio Castaneda. I already knew what style of purse I wanted but was indecisive between the 25 and the 30. Julio let me know that they did not have the 25 in stock but could order it. He brought out the Speedy B 30 and the regular Speedy in size 25. He told me that he would personally go for the 30 since the size difference was actually significant and it was only $ 20 more. My husband agreed with him. We decided on the 30. I paid and he went to the back room to wrap it up for me.
The total transaction took no more than 10 minutes. It helped that u already knew what I wanted when we walked into the store but Julio was very attentive and had great customer service. While I decided he made small talk and made us feel welcomed.
The only drawback was that I could not get my item hot stamped on site since he said something about the machine not working, etc. Since we were only in town for the weekend he did let me know that I could go to SouthCoast once back home and they could do it for me.
Definitely a great experience and will be back when in town. Thanks Julio!

Unlike the other comments I didn’t experience the best service which is expected at high end retail stores. I went in looking for a purse and I wasn’t greeted with a hello or asked if I needed any help. There was one employee helping another customer and a free one at the front desk who seemed unamused with life. I’ve been to the Beverly Hills LV and was treated extremely well even when I had no Intension to buy at that store. I just expected better customer service from a luxury brand.

The store is like other LV’s, in that it is clean and organized. Omar was wonderful! He was friendly and we chatted briefly. He was knowledgeable about the products and welcomed me to look through and «try on» whatever I wanted. Unfortunately, the Artsy was not in stock so I had to order through the website but I will definitely come back here.

Just walking in to Louie Vuitton makes me smile. How could you not love this store. The gorgeous bags are to die for. I love love LV. The associates are really helpful and nice.

Love this store and everyone who works there.
After a couple of pretty awful experiences with LV Rodeo Drive I felt compelled to write a review to say how awesome LV El Paseo is.
Great people, great service, great store

Like most other readers, I also had a fabulous experience!
This was my first LV purchase so I didn’t know what to expect. My husband was treating me for my birthday.
Julio greeted me at the door and spent a good 45 minutes helping me choose my handbag. He was very patient and very knowledgable! He showed me various bags and told me about the pros/​cons of each based on the information I had given him on what I wanted.
He helped me select the neverfull mm with fuchsia lining… I absolutely love it! If my husband decides to treat me again, I would love to purchase my next LV here too!

I just had to come out of a multi year Unilocal hiatus to rave about this store. I’ve had the pleasure of purchasing multiple items here and each time has been a truly wonderful experience. I’ve had the same sales associate each time (I believe his name is rob – what are the chances??) and he is so amazing. Very knowledgeable and so engaging. He makes picking and purchasing your next item such a joy. There’s no snooty attitude in sight here. I’ve never ever felt rushed here. First class all the way!

THE BEST!
I had the honor to make a trip to palm springs and when I walked into the store I was greeted to kindly by everyone!
No pushy pushy people just really helpful!
My seller was Julio and he just was so inviting and fun to shop with!
I will always try to make a trip to the store if i’m in the area.

I have never seen such poor customer service as this store had to offer. Maybe because I am in my early 30’s they feel that my business is not as good as the 70+ year olds that frequent this store. Regardless I will continue to buy all my LV from Century City and never step foot in this store again.

Excelling customer service! I couldn’t agree more with all the other reviewers. The store is very organized and neat. The employees are very knowledgable about each product, handbags to be more specific.
Location is great! So if you make a trip out to el paseo shops, you can also checkout nearby shops and restaurants as well.

As you would expect. Service is top notch, even giving proper and precise advise.
The shop is top notch, filled with the most high end you could want.

very attentive but not hovering. Great advice and easy to talk to. Made my decision making a piece of cake.

All is forgiven! New management, new attitude. Dropped in today as skeptics based on a prior bad experience and left with a new attitude AND an amazing new handbag for my wife. Brittany Riding, the store manager was exceptionally nice and helpful as was everyone in the store during our visit today. A stellar experience which was an amazing difference from the one a few years back. Thanks, Brittany — we will be back!

Amazing customer service ever experienced! On Dec. 15 Britney assisted me with getting one of my pieces hot stamped. Britney was VERY personable and delivered excellent service! I went in the following day to pick up my item and she greeted me by first name and had my item in hand, ready for me. I was delighted! I’ve shopped at several Louis boutiques (within california) and I have NEVER had such service.
Although I do not live in Palm Desert, I will def. stop by again when vactioning in the near future. :)

As mentioned I just love to go into these stores and see what is the newest trend, and I generally buy a new designer purse when I go on vacay, especially in the states, it’s way cheaper.
My husband and I popped in to take a peak and was astounded at the customer service. Soon as we walked in, a wonderful gentleman approached us and probably spend a solid 30 minutes with us. He showed us the catalogue, his picks, and talked with husband for a while about who does their photos (he’s a photog) and so forth.
Sadly the bag I wanted, wasn’t there and we were leaving Palm Springs the next day. We generally go to PS once a year and I have no hesitations to come here again and buy a bag.