Kellys Yogurt

This is a decent yogurt shop… been here couple of times… next to Fedex office n xs street from Staples. staff friendly and helpful. They do have some additional flavors of fro yo that are prepacked… flavors are good and tasteful. Adequate selection of toppings.

Self serve froyo place that doesn’t really like people serving themselves. If you ask for samples, the girl walks all the way around to pour the sample for you. After you finish paying, the girl comes around again to make sure you didn’t leave any of the machines dripping. After you finish eating and get up from your table, the girl immediately comes around again to wipe down the table you sat at. These OCD tendencies make this place very clean. However, the sampling thing makes customers feel quite unwelcome as seen in the other reviews.
Cleanliness first or customer service first?

So, Kelly’s Yogurt bought out Mango Tango in 2013. The yogurt is ok. The service is ok. But, man was it great when it was Mango Tango. The owners really ought to get some new staff and give out some COUPONS!

First (and last) visit tonight. The only visible employee was a young girl with ear buds in her ears, talking to someone on her cell phone and laughing hysterically the entire time we were there. She barely managed to give me the cost of the three yogurts because she had to interrupt the person she was flirting with on her phone. Crazy that there are so many negative reviews about rude employees and they can’t get it right. Unless, this is the owner, which makes it worse. Would not return.

Manager was so rude. She embarrassed my 6 year old. She was a horrible brat. I tried to call them and their phone is disconnected. My son accidentally touched his topping spoon on his yogurt so she grabbed it from him and rinsed it and said no your mom needs to do it. I came up and asked what happened and she told he touched the spoon on his plain yogurt. I then proceeded to explain to him «hey buddy you have to be careful. You have to make sure the spoon doesn’t touch the yogurt so things don’t get mixed up.» In the middle of me speaking to my son she turned away from a couple she was helping at the register and interrupted me to say «actually I want you to do it.» I told her she needed to learn how to speak to and treat children. He was mortified. He didn’t even finish getting his toppings bc he was so embarrassed and wanted to leave. I’m so upset. He was silent the whole ride home and practically in tears. She says she’s the manager. Well what manager of a business publicly HUMILIATES a customer? I’m disgusted at the way we were treated and I wish something could be done. Obviously another a hole will just get away with being an a hole. We will not be back.

I dropped by Sunday afternoon. Girl employee was sitting on one of the tables by the window looking outside, continuously blowing bubbles with her chewing gum.
I walked towards the machines to try to pick flavors, then asked for a sample. Girl then asked what flavor I wanted to sample. My response was «I don’t know yet». I didn’t realize you had to select a flavor for sampling, different than any other yogurt shop I’ve been to.
Then some people that were not customers walked in asking for some type of information. I had to wait till she was done talking to them to get my sample. As she’s ready to help me, she’s chewing her gum incessantly. I asked her, «you’re not the owner are you». She responded «no», for which I replied, «I figured that». My comment went over her head.
I tried the Peach and Tart swirl and was not bad. Although I would’ve preferred eating inside with the AC on, watching the girl bored chewing gum and being weird turned me off, I sat outside on a bench.
Customer service is important to me, especially when you have yogurt choices everywhere in the Valley. I will not be returning here. Having viewed the other Unilocal reviews I’m surprised the owners don’t make the necessary changes to have a more prosperous business.

Yikes! If you ask to sample yogurt, an employee begrudgingly walks around the counter to dispense the sample. There is a massive sign saying no free samples– they are only for paying customers. So despite hating the flavor of the yogurt I tried, I was obligated to buy some yogurt. They treat customers like thieves– and at 42 cents an ounce, I’d argue it’s the customers getting robbed.

Great yogurt place! Went here with my kids and husband. Great flavor and toppings selection. My kids liked the colorful chairs and fun designs of the paper bowls.

I would give negative stars if I could. Came here on a Saturday night and felt bad for coming 5 minutes before they closed but oh well, it’s an establishment and when your hours are posted you expect the employees to start closing once it’s time to close. The employee screams out, «can you close the door» and there is still two of us coming through the door. We did apologize for coming in late and she never looked up from her phone as she continued to text. Then, I kid you not she took out a portable vacum and vacuumed the counter!!! How disgusting right!!! Hope everyone likes dust with their yogurt. She continued to vacum and kept texting and rushed us out. Horrible experience and I hope the owners watch the cameras because this is a horrible employee to have.

We were visiting the area & craving fro yo… Siri took us to the closest place— The girl working was unfriendly & ran over to tell us we did not push the yogurt machine to the full off position & then rudely wiped each dispenser we used to show us we had left a small bit of yogurt on the dispenser (which one would expect to see after using a yogurt machine). Yogurt ok but would not go back due to service.

There’s nothing worse than going out and having an employee act like they hate you for being there… The employee (don’t know her name) with the gold charm bracelet looked pissed the whole time. That’s not the first time either but last time I figure maybe she just had a bad day. Then we go again today and same attitude. I won’t be going there again.

It’s unbelievable that you have to buy yogurt when all you want to do is try a sample.

WE SCREAMED FOR ICE CREAM, BUT ALL THEY HAD WAS YOGURT!!!
BACKGROUND:
Kellys Yogurt bought out Mango Tango frozen Yogurt in October of 2013.
STATS:
Located in a strip mall
Free onsite parking
Serve yourself yogurt
Limited samples provided
EXPERIENCE:
After a day in very hot and rocky canyon, me and The Crew were looking for ice cream to cool us off. As the official Unilocaler of The Crew, I was tasked with finding a place nearby. Putting the filtering option into overdrive and using keywords «ice cream», I found several. However, Kelly’s was one of the few that actually screamed ice cream. Off we all went.
Parking was quick and easy and walking into Kelly’s we were in Ahhh, that it was nearly empty. Yay!!! We had the place all to ourselves. As I was click clicking pictures to post on Unilocal,the others indulged in sampling the many flavors of frozen yogurt.
When I looked around I discovered that there weren’t tubs of ice cream, why!!! Although the King of The Crew really wanted ice cream he was ok with frozen yogurt. Note to self, address the labeling of this place. Several small metal tables, comfortable for two were scattered about, we pull two together so we could sit all together.
Everyone grabbed a cup, filled it with their choice yogurt and piled them high with toppings before I was able to tell them that the price is based on weight. Yikes!!! Talk about sticker shock. Lesson’s Learned for them. I was a bit more conservative with my helping, only putting enough in my cup to cool my body temp.
Kelly’s has 18 flavors on tap, six machines, each with two individual flavors and a third swirling the two flavors sure do make it difficult to decide. At the time of our visit the following were available:
Chocolate & Vanilla (pic not shown, there were peeps in the way), Raspberry Sorbet & Cheesecake, Espresso & Pumpkin Pie, Dreamy Dark Chocolate & Old Fashioned Peanut Butter, Valencia Orange Sorbet & Tahitian Vanilla, and Peach Medley & California Tart.
SisTa had Valencia Orange Sorbet swirled with Tahitian Vanilla
Fellow hiker had Dreamy Dark Chocolate swirled with Old Fashioned Peanut Butter with several toppings of chocolate and nuts,
The King of The Crew had Dreamy Dark Chocolate swirled with Old Fashioned Peanut Butter & Valencia Orange Sorbet & Tahitian Vanilla with crumbed Butterfinger
Fellow hiker 2 had the Tahitian Vanilla with tons o’ toppings, Oreo, fruit, gummy’s etc…
I had my staple, Chocolate & Vanilla swirl, naked.
We wanted ice cream to cool our body temps, only we had frozen yogurt instead, which yielded the same outcome. With each spoonful of frozeness melting on our overheated tongues, when felt our body temps drop and by the bottom of the cup we were ready to tackle the heat and the long drive home.
We enjoyed our yogurt experience, but the flavors and texture didn’t really WOW! Us, there was nothing about Kelly’s yogurt that stood out from other yogurt places. Would we go back again? Not if I can find an ice cream shop for The King of The Crew. Still, if you enjoy frozen yogurt, check this place out, the toilet facilities are clean, which is an important element in my book when going to an eatery, and the one teenage staff member was friendly and helpful.

We stopped here last Saturday afternoon, a completely unexpected visit. We were driving around doing errands and we decided to give it a try, not knowing what to expect.
We didn’t know what to do after we walked in, we kind of froze while looking around. I said to the two staff members that this was our first time here and we wanted to order. They were both very nice and explained to us that everything is self-​serve. There are two flavors on each machine and the center pull down gives you both flavors. They also gave us tiny cups so we could have a taste before buying. After we picked the frozen yogurt flavors, we could add any toppings we wanted. Toppings included fruit, nuts, candy toppings, caramel, chocolate and hot fudge.
There are two sizes of cups displayed, and we were told we could also ask for smaller cups, which we took. It really doesn’t matter the cup’s size, because everything sold is based on weight.
Here I sailed into a frozen yogurt and chocolate paradise. My selection was peanut butter and chocolate and then I added chocolate pieces, toffee bites, mini M&Ms and hot fudge. Yum, it was so good.
The place is small, very clean with outdoor seating.

Horrible service. Went to this location twice this past weekend and both times the employee was rushing us to get our yogurt. They were more worried about closing and getting out of there then the customer. On the second visit they were out of strawberries and I asked the lady if she could cut some but she said she didn’t have time. Will not go back ever again especially since there is another yogurt place 3 minutes away with better service and more topping varieties.