Discount Tree Service

I have called several times on both the office phone and James cell phone. Never got a call back. I give up.

I have been working with James for years. For the first couple of years things were great. I used to own an apartment building with 33 palm tress and I think this is why I got good service. Last year I had to threaten him with a bad report to better business to get him to come out and do what he promised. When he shows up he and his crew do a great job. I decided to give him another chance and he did show up and do a good job. Because of this I used him again. I requested a tree trim on June 7^th. On Sat June 20^th I reminded him that I was still waiting… He promised it would be done this week June 22^nd-​26^th. I really do like James and I wish the best for him. Today again no show no call! I AM DONE! BEWARE!

I first hired them about 3 ½ years ago. James was terrific. The price was reasonable, and they did a great job. I’ve hired them about 3 – 4 more times, and each time was more expensive than the last, and they didn’t do everything they were supposed to do. Work was unfinished.
Three large trees had to be removed due to disease. While they removed the trees, they left A LOT of sawdust in the yard, which is still here. Two other citrus trees had to be removed due to disease, but they didn’t grind the stumps like they were supposed to. They sprayed the existing 5 citrus trees last summer, and I was supposed to get 3 «free» sprays, starting in November, but I haven’t heard from them since. Customer service went from great to non-​existent. I’m looking for a new tree service. Would appreciate a good, reliable referral in Rancho Mirage. When I first hired them, I called 2 other companies for estimates. One was ridiculously expensive but lowered his price by $ 1500 when he knew I was getting lower bids. The other arrived 7 hours late to give me an estimate, so I didn’t let him in the gate.
I will check back on Unilocal for referrals. Thanks.

Discount Tree Service is one of the best companies that I have ever encounter in the Desert. Hired them to do a huge job at my property and got completed right away with not damage what so ever. James is very knowledgable in the tree care field and will highly recommend him.

Discount Tree Service is a BIG ZERO. I waited two weeks for a tree trimming appointment. It was scheduled for Wednesday October 15, 2014 at 7am. No one showed. James Elenes, the owner, did not answer his cell phone. I left a message at the office. They were sorry. Rescheduled for Friday of the same week at 2pm. Cancelled again. They are completely unreliable.

James and his crew were fantastic! I had 13 palms that really needed pruning and they came the next day. In a few hours the trees looked great, the debri was all cleaned up and their price was fair. I would highly recommend this company.

We have had Discount Tree Service trim our palms twice and last year asked them for a quote to remove a tree and stump, with all debris hauled away. Unfortunately they left before actually grinding the stump to grade level, so that it still sticks up a bit from the ground. They also left the stump covered with the ground bark from the job. So much for debris removal. We have asked them numerous times to come finish that job and we have more work to do if they finish job 1. James is no longer returning my phone calls. Terrible customer service and dishonest.