Avis Rent A Car

Great Service. My best friend is a local and recommended this company and I am so glad she did! After renting, I got a flat tire and they were able to change the car out right away. They even offered things to do in the area and had me try this great Mexican Restaurant in Palm Springs (Avis is located behind the Marriott)! I read the reviews and it’s incredible that people would write bad reviews because they don’t get the «free» things they wanted! These owners couldn’t have been nicer. I would recommend them to anyone in the area!

Great people! No hassle rentals here, pleasant every time we rent here. I recommend this location to everyone!

Locals wanting a rental car should definitely go elsewhere. Mike the owner is rude and condescending with not a hint of customer service. With his attitude he needs to think of another career. Something to maybe put a smile on his face? That would be a good place to start. The car was clean enough but smelled awful with too much something! I’ll go back to Enterprise. They are convenient too.

I wanted to return my car rental at the Palm Desert location but I needed a ride back to my location 4.8 minles away. The owner of the location, Mike, said it was too far to go. I gave him an alternate address to see if they would travel to (6.8 miles away) and they said they would travel there. I made him aware of the distance difference and he said it wasnt true. I suggested that he should look up the milage to confirm but he wasnt going to. This indipendantly owned location provides extreemly poor service! Avis car rental policy is to pick-​up or drop off within 5-​miles…
To top this off, I returned the car 37-​minutes after the 24 hour period and was charged $ 36.76. To give you all a basis of charges, the rental preiod of the 24-​hours was only $ 49. I called the location I rented it from (Escondido) and they reversed the extra charge. I would recommend you stay far away from this Avis!

Great staff, always helpful and understanding.
Rent from them 3 to 5 times a year.

Outstanding persons and car and rate and happy happy customers.

Friendliest rental car place I have ever been.
I would suggest everyone to go here over anywhere else!

The owner also rents Budget Rental Trucks here and they were by far the worst rental agency I have ever dealt with. When I rented my truck the owner never did a walk through of the truck with me to check it out. I returned it later that day in the same condition when they were closed and dropped the key off in the box. When I saw my bill they had charged me an extra $ 20 for no reason. So when I went down there and asked the owner he said he would look into it and then call me back. I waited 45 days and never got a call back. So when I walked in there he told me it was a missing gas cap they charged me for. No explanation where it went or how even though they are attached to the truck it was gone. He blamed not calling me on his wife and said I will not be refunded even after having to hold their hand through telling me why I was being charged. Point the finger and still not rectify the situation as the owner… avoid this situation and go to RYDER or U-​HAUL.

The husband and wife team that own and run this operation are great! They are very nice and accommodating. They are the exact opposite of every Enterprise location. Great job you two!

we have rented two cars with them since the last review. We have rented another Nissan Versa (sedan) and a Dodge Cruze (sedan).
We really liked the Cruze. Very comfortable seats. The cars were in great shape. My only negative comment is that they lack any sort of customer service skills and the cars are not thoroughly cleaned on the inside.
We will rent from them again because their rate is fair and they are close to our house.