PGA National Resort

Just spent the weekend there. Played Fazio, Squire, and Champions courses. A great weekend.
Customer service was solid. Very friendly, helpful and professional. My only complaint was how they nickled and dimed you for everything. Cart fees from $ 25 – 35 for each round and outrageous charges for drinks.
Stayed at a cottage and it was wonderful. Spacious 2 bedrooms, 2 bathrooms, large living room but a small kitchen. Our patio overlooked #18 fairway of Squire course so it was a awesome view.
Also, the pool is fabulous. You will want to spend a lot of time there.
Really enjoyed the Squire and Champions course! Our foursome either parred or birdied each hole of the Bear Trap!

Came here for a business function. This facility is really proud of the name. Rooms are tired and in need of updating. For the most part the service staff was nice — except on Wednesday afternoon at the I-​bar for lunch a long haired blonde lady had probably the worst attitude and customer services skills I have witnessed. Then when I received my bill for lunch, an 18% service charge was on the bill, I inquired and was told automatic gratuity. No wonder the service is crap, when they receive 18% of your money for not doing their jobs. I would highly not recommend this facility for any conference or family outing. Living off of the reputation of the golf tourney. By the way, 25 dollar breakfast buffet with an egg cooking station — young lady could not cook an over easy egg. Not worth the dollars here

Too many kids unsupervised at the pool and the DJ is so terrible. Kind of ruins the experience of being at a «Resort».

My Letter to the Management after my stay at the PGA National Resort and Spa”
RE: Reservation/​Confirmation # XXXX May 6^th-​May 8^th, 2016
May 10^th, 2016
Dear PGA Resort and Spa Management,
I am writing on behalf my husband Brian and I to thank you and your wonderful staff for making our honeymoon an event of a lifetime.
We actually won this very short trip a few weeks ago from Labor Finders and were thrilled when we found out.
We came home this past Monday from our wonderful trip and I am excited to write you to thank you and also to acknowledge to you several of the outstanding staff we encountered and who made our stay an unforgettable experience.
We wanted to thank and acknowledge a few exceptional staff:
First, Antonella the concierge. She went out of her way to be friendly and plan our trip with us starting a week or so ahead of our arrival. When we got there she was our primary contact and assisted us with every facet of our trip. Here is an excerpt of a note I wrote to Antonella to thank her for the dinner:
«The table setting was to die for with yellow rose petals… the scallop in the cigar box was crazy good and interesting– they brought it out to us closed and opened them at the table and the smoke came out– wowowowow.
The beef carpaccio was to die for– so good with great sauce.
I had the crab claw and Brian had another steak (of course). SO good. Oneil was so nice, so personable. We were very impressed by him.
The singer Rachelle (SP) Williams and her brother William Williams were superb. We loved her. She sang to many audience members and many of the moms. She made it so special for us and I’m guessing many of the guests, and like I said especially the moms who were there.
You are a true professional Antonella and a joy.»
Also, Ian Gonzalez your food and beverage manager. He was amazing. Our honeymoon dinner was the best meal of my life. He had found out from Antonella some of our likes and favorites and these were secret surprises intermixed into the meal. WOW!!!
He greeted us throughout our stay and we felt fully taken care of.
We were also impressed with Oneil Mackintosh the Waiter. His service was impeccable-​perfect. A very nice and perfectly professional young man.
We loved the food, the room and the Spa. The fitness center was also wonderful.
Thank you again,
–Dina Paul

The best golf experience I have ever had. My party of 16 was treated exceptionally. The staff is accommodating and the resort is beautiful. If you are a golfer, tennis player, or hosting a conference… Look to PGA National. I cannot stress enough how immaculate the facilities are. The pool area and restaurant service is impeccable kept and pristine.
If you are at the bar ask for Kristen — she was the best. When you are heading to the front desk look to Maurine to take care of anything you would need.
If you are a golfer you have 5 championship golf courses all equipped with a great staff and each course is in great condition. The Championship course, home of The Honda Classic, is an incredible golf course and it was a pleasure to play 18 on.

Worst hotel stay in recent memory. Had to change rooms as they gave us one in the basement full of spiders. They charged us for the upgrade to change. We were still in the basement but no spiders and more natural light.
We went to the lobby to have lunch, food was mediocre at best and the bill for two people was $ 187 with 2 drinks a piece.
Staff was unfriendly pretty much all the time. No smiles, no good morning, nothing.
The next day we went to the pool which had no service, had to go up to the bar to get a drink and no food was allowed back by the loungers. At some point that day my husband got food poisoning. The front desk could not care less. The catering manager finally called the next night to interrogate us but did not offer any help.
It was Master’s weekend but oddly enough we were not able to watch it. The TV in the room didn’t work and my husband was too sick to leave .
The amenities were motel 6 quality, right down to the stadium quality toilet paper.
The bill was wrong, had to spend 45 minutes at the front desk dealing with everything. We just wanted to leave. Finally get outside and ask for a taxi, they said no that they have a contract with a service and will not call us a cab. We called for an über and got out of there.
Expensive, nasty place.

Rooms — decent
Service — sub par (bartenders suck)
Pool — very nice
Golf — good– packed course.
It wasn’t a bad experience but wasn’t a life changer either.

Nasty valet people were so upset we took an Über to go home. They yelled at the driver to get off the driveway, when we were standing right there. These idiots could care less what customers of the hotel want. They need a lesson in customer service. I will choose other places to go out to party in the future.

My good friend was married at this resort and it was a beautiful well planned out wedding. The resort was modern and clean. The décor was tasteful. The hotel rooms were gorgeous. The staff even went out of their way to check on the bridal suite and bridesmaids through out the day.
The outdoor wedding area was well kept. There were some golf carts driving by that they should’ve prevented for the short period of time the wedding was on but it wasn’t too distracting.
The food was great! The cocktail hour was well stocked and the staff was friendly. The wedding dinner was good and came out quickly. The ballroom was nicely decorated.
I would definitely suggest visiting this resort for a wedding venue or a vacation.

Bottom line, I enjoyed my stay here but wasn’t necessarily «wowed» by anything with the hotel. The whole experience was satisfactory, but I’m not sure if I would choose to stay here on my own dime, considering the regular price. (Note: I stayed here on a business trip for a conference held in the hotel, my room and rate were on a group reservation, and the company paid my hotel bill.)
The lobby, registration desk, and bar area were nice. The furniture is well used but still in fine condition, it’s not falling apart or in need of immediate replacement. However the size of the furniture was a little awkward: I’m average height and weight but I felt like a small child in many of the seating options and couldn’t relax back in to the seat without feeling lost in the size of the chair. I found myself sitting perched on the edge of the seat, sitting upright — not terribly comfortable after awhile.
The room itself was in good condition (and my complaints here are pretty nit picky — nothing was «bad» and I didn’t feel the need to contact the front desk for any remedies to these nits). The bed and pillows were comfortable and I slept well each night. The room was quiet and I didn’t hear my neighbors (to either side or above), except for some people talking loudly in the hallway as they passed my door. There were lots of lamps throughout the room but even with them all on, it still felt dimly lit at night. The room had a small private balcony with a couple chairs and small table — perfect for enjoying a cup of coffee in the morning. The shower and faucet had terribly low pressure and a water stream pattern that just wasn’t enough to wash/​rinse very effectively. Hand washing and showering took twice as long as it should’ve. But overall the room was comfortable & enjoyable.
I thought the service was acceptable (nothing over the top, but certainly no complaints). I was greeted by staff everywhere I went and on the couple occasions I needed to ask a question or request something, I was pleased with the response.
The meeting spaces are nice, however the chairs are not comfortable at all. After just an hour I was shifting back and forth trying, unsuccessfully, to get comfortable. But in this way, it made for a long 3-​days of meetings.
The food from the restaurants and catering services were okay. There was a very eclectic variety of foods served at our business events, some of which I didn’t find appealing, but I believe that the menu options were selected by the event planners, not the hotel. What I ate was good; it didn’t blow me away though.
I did not visit the spa, golf course or golf facilities. But I heard generally positive feedback from others in our group who did.
All in all, I was neither thoroughly impressed nor dissatisfied with the hotel. Everything was acceptable/​satisfying. 3 stars.

This review is solely for the banquet hall rental:
My husband’s friend got married last week and he had one of the days of his wedding at the PGA resort. As soon as we entered the premise they had signs indicating which side to park or valet for the event. I thought they were highly organized.
Once inside, hors d’oeuvres were served in a delightful manner, set up in multiple areas. As well as the employees working diligently to keeping the space clean. The food was not catered thru this resort. So, I’m assuming they allow you to cater the food from outside vendors. Inside the banquet hall area, the lighting was perfect, as well as the tables and chairs. The decorations were done from outside vendors.
Overall, I liked the environment, it wasn’t shabby or old. The layout was grand and accommodated the 500 guests who attended. The carpets were nice as were the high ceilings adorned with chandeliers. They had a perfect dance floor for all the desi dancing. Overall, this is a great place to do a party or event.~

When does a four star resort feel like a three star one? When the service lacks and the place starts to feel a little tired.
Example: The Men’s locker room barely had towels, and the showers were filled with empty shampoo bottles.
The rooms themselves were fine though they had to shut down power in the middle of the night for some «repairs» leaving us without A/​C for many hours. (And try getting up in the middle of the night with no power). This should not happen in Florida. Period.
That said, there are some very nice places — the pool was fun to hang out in and the resort lobby was very comfortable and happening.
The golf on the Championship course was outstanding, and some of the other courses were fine. The level of service there was ok.
So yes, we had a fun weekend, but we all kept thinking: Is there someplace better for next year’s golf trip?

The spa really needs a complete makeover. It is so worn that no «sewing kit» will fix this place. The wet facilities are just crying for help. The spa waiting area is incredibly dog-​eared. I’ve seen better furniture in a thrift shop. Get rid of the grade school art work and hire an accomplished artist. The current artwork just makes it look worse. Somebody please throw this place a «life-​saver». It’s drowning. Reading the current advertising you’d think some of the $ 100 million spent renovating included the spa and wet facilities. Not at all true. Please give this beautiful spa a major facelift. I’m sure you can find better plumbing fixtures in a landfill. The shower heads are so pitted you can’t tell if it’s a shower head or a coral formation. Poolside is no better. The pools need work and need to be cleaned more frequently. Not pleasant. Ordering lunch and you’re served food on «60’s style» plates and tableware. Throw it away, please. Use paper or plastic as an alternative. It looks so much better and doesn’t have that «worn vintage look». I cannot comprehend how this place was allowed to get into this state of disrepair. A renovation was needed a long time ago.
I know a renovation is forthcoming. Lets pray it’s very soon. Yesterday isn’t soon enough. The place is in its final «death throes». HELP!!!

PGA is by far one of the best resorts, Spa’s, places to fine, entertain/​be entertained & golf! There is nothing better in the area as far as golf/​spa resort. They run great deals with packages to dine, golf, relax & stay. If you’re visiting the spa for hair I would highly recommend Maria Salamis. At the Spa everyone is extraordinary. To pick up a quality quick snack/​drink the IBar would be the place for you. For a delicious dinner nothing comes close to the Ironwood for a quaint romantic dinner or a party for all your friend, family & colleagues. PGA has renovated nearly the entire grounds. More recently the fitness center $ 3 million of improvements will surely have you enjoying the burn with the state of the art environment. Cannot say enough about PGA for locals & those visiting out of town.

8÷8÷2015 — We stayed at the resort for the Craft Beer Bash event held this past weekend. I called and spoke to Michelle who helped with the reservations. She explained that the room included 2 general admission tickets to the event, self-​parking, 2 complimentary drink tickets, free-​wifi and robes.
The resort lobby is absolutely gorgeous, very modern. We checked in with Lauren who made the check in process run smoothly. The room was beautiful, 2 full beds, mini fridge, and was very spacious with a balcony. The reservation said it was a Premium Pool View Room. Unfortunately, we did not see the pool at all, the room was off to the side and we had 2 huge palm trees right in front of us.
In the morning, we went to the bistro at the lobby to get breakfast. I ordered the breakfast sandwich special with coffee ($ 7.95). The croissant came with plenty of ham and egg. The only thing it was room temperature. It was pre-​made and I guess they didn’t have a warmer. The coffee was delish.
We decided to go down to the pool. As you make your way down the stairs to the pool, you get a smell of cigar and wet towels, it was probably the smell of old carpet and equipment. The Game Room and Fitness Center are located on that floor. The Game Room needs an update pronto! It was like I just walked in to a basement in 1980. The fitness center also needs a major update. It was a bit of a disappointment when you are at a «Resort & Spa.»
Back to the pool, we wondered if this is a community pool since there were so many families and children. The towel attendant, Jorge, was friendly and courteous. The pool DJ seemed like he didn’t know what he was doing. The music was inconsistent and the fact that he made the «SLIDE» announcement every 4 seconds didn’t help either. We get it, the slide was open… now play some JAMS.
On our way out we stopped by the iBar. The bartender greeted us right away. I ordered a Shock Top, then we made our way home. Overall, it was a great weekend!
P. S. there are renovations being made at the hotel at this time. I can’t wait to go back and see them all.

As you mention the PGA National Championship course, immediately, you think of Honda Classic and the Bear Trap. Yes, Honda Classic has been held there for a number of years but the biggest name at the course is the Bear Trap. It is a collection of 3 difficult holes, 15, 16 and 17 which are 2 Par 3s over water and a Par 4 requires navigation over water.
PGA National is more than just the Championship Course. It has four courses on site and a fifth course at 8 miles away. The complex is sprawling with hotels, condos, houses, tennis courts, pools, Spa, restaurants and bars. In addition to two large driving ranges with two Golf academies, David Leadbetter Golf Academy and Dave Pelz Scoring Game Golf School as well EBC — Every Ball Count — Tour Player Management system.
We have a standard room facing an interior court yard, which is OK. A pool view or golf view is obviously better! We spend most of time outside golfing and other activities anyway. The room is clean and the service is impeccable. If you want valet parking, it is a daily $ 20 charge. We simply opted for self-​parking. It is simply a short walk from the hotel! There is a spa to work out the kinks after a day of golf.
There is a $ 25 daily resort fee allow to access Tennis, Aerobics, Pilates, Yoga and spinning classes, golf bag storage, unlimited Tennis court times, daily self-​parking and two complimentary welcome drinks at the IBar. Please note that this is only for Well drink, House Wine and Draft Beer. You can see renovations are going on to improve the Fitness facility, I Deck and Spa. The breakfast is normally served in the Palmer Terrace but due to renovation, it is serving in the Ironwood Steak and Seafood. Quality breakfast with omelet station, scrambled eggs, sausages, beacon, corned beef hash, lox, muffins, pastries and fresh fruits.
A group of us came to play the Championship course and experience the Bear Trap. Well, it was aerated for maintenance. It was sandy and bumpy! If we have the maintenance schedule, we would schedule our golf trip a week or two later. The only good news is they drop the $ 50 surcharge for playing the Championship course. The pace of play is around 5 hours! This is fairly typical speed for a resort golf course. Next day, we played the Palmer Course, it is more wide open and the pace of play is four and half hours!
The Championship course is nicely layout with water on the left and trees on the right or a mix. There are several small rookeries with birds and sand cranes. It is beautiful! This course can be challenge for many golfers; I recommend you play one tee forward from your home course!
Well, I did not survive the Bear Trap, I bogey the Par 3 hole 15, Par 4 hole 16 and double bogey the Par 3 hole 17.
This was a perfect golf trip; our group will return again to play the Championship, Fazio and Esquire course but will check the maintenance schedule first!

Very nice hotel facility. A lot of it has been renovated and there is more going on. A new outside dining facility is underway that should be quite lovely when finished. The pool area is very nice with lots of lounge chairs and umbrellas, and it overlooks a scenic lake. There is an outside covered bar area too. The place is a bit dated as it’s been there for over 30 years but overall it is well maintained with a staff that’s very accommodating and attentive. If you golf, this is definitely the place to stay in the West Palm Beach/​Palm Beach Gardens area. They also have a spa facility adjacent to to the hotel.

I’ve read many of the reviews for this resort hotel. Some people love it, and some people hate it. On the whole, I am inclined to agree.
What do I mean by that? Simply that this hotel has some good and some bad features. It is neither as bad as some make it out to be, but neither is it as great as some claim.
Who will like this place? If you like to play golf, swim in or stay by the pool, or play tennis, this is a great resort for such activities. If you need a resort for a conference (like the one I attended), this place has the facilities.
If you want value for your money, you are better off staying in the chain hotels which give you a free breakfast and don’t zap you with a $ 25 per day resort fee. That fee covers the internet access and gives you the right to be around all those sporting options — which you have to pay for.
Service was mixed. The front desk personnel were all right, although I observed two occasions where new guests were sent to the wrong room. No embarrassing situations, but only by sheer good luck.
Housekeeping seemed unable to supply hand towels after the first day’s supply ran out, both for me and some colleagues. I had to walk to the front desk to explain the issue because calling for help did no good.
On the plus side, the conference rooms were well set up, although a bit freezing on occasions. The lunches and dinners, all for a large group, were actually pretty good. The one banquet meal was the best I have had in many years with this association. Instead of serving a charred-​outside and bloody-​inside steak, which is no fun to eat, they served properly-​cooked beef pot roast. Simple but outstanding.
Should you come here? I suspect I will be back in a few years during our conference rotations, so I have no choice. It is a bit pricey for my personal taste. It’s OK when someone else is paying the bills, but I’d have a hard time justifying spending my money. All in all, an OK but not great resort.

Upon arrival, we were greeted by Maurine at the front desk. Told her we were looking for a great experience after having great experiences at Marriott in Ft. Lauderdale. Maurine upgraded us to a pool access room on the main level. She was very friendly and comped us 4 drinks at the iBar. After staying at the resort for several days, my overall impression is good with one exception. Many of their poolside staff stood around and did not attend to guests in a timely manner. I asked for the server to come check on us more often and she rarely came back. Several people complained about that and how the service has gone downhill over the last several years.
Overall I would give this place a 7 out of 10. Great pool area.

Definitely dated and tired and in need of renovation.
I can’t speak to the golf as I was here for a simply stay, but the rooms are tired and in need of a refresh. It oozes old with mismatched flooring, furniture that doesn’t match the décor, plumbing that needs fixing (from a running toilet to a disgusting shower head), a clock radio that doesn’t work, and cheap linens/​pillows. The room barely had any carpet (really just under the bed area) making it very loud and echoing in the room.
Oh, and the hookers walking in the lobby with their johns are a nice touch for an expensive resort property.