The UPS Store

I needed to ship some Christmas presents to family in Florida so I brought them to this store. I did re-​use an old box, inspected by the woman at the counter. I filled out the appropriate forms, confirmed the address of where to send it, paid the not inexpensive charge, and went on my merry jingle bell way. Much to my surprise, UPS delivered said package to me the very next day! At first glance, I assumed the package was FROM my Florida family (as the return address was the Florida address where the package was supposed to be sent) and I almost didn’t open it, assuming it was for Christmas. No — this UPS store sent me my own package. I returned to the store, thankful that I kept the receipt, and requested they send this via 3 day mail now that their wrongful delivery delayed shipment for 4 days. They refused, saying that the reused box had a still scannable barcode on it from the prior use. While I did scratch it out with a sharpie, the clerk checked out the box when I originally dropped off the box, so this potential problem could have been easily identified by someone who should have noticed that the removal was insufficient for their system.
Poor attitude, poor customer service, and poor performance. I’ll be driving the extra 5 minutes to Deer Park from here on out.

I usually go to the UPS store in Arlington Heights but this one was on my route. Next time I’ll go out of my way or go to Kinkos or something.
Had 25 pounds of shredding that, as a female senior, I was able to bring inin because it was all in a wheeled cart. But it was heavy for me to lift. No help from the guy at the counter in weighing it, made me put it all on the scale AND put it all into their shredding box. I said why don’t you help if I have to pay by the pound for you to shred it. I didn’t even understand his response. There were two people there and only one other customer. He just ignored me and left me to clearly struggle.
NOTE TO SENIORS AND DISABLED FOLKS: No help here and bad attitude on top of it.
Gave them a 2 as they can probably ship out packages.

My usual UPS in Mount Prospect had internet problems. I should have waited.
I chose this Palatine location because it was convenient. UPS are franchises, apparently.
My usual UPS guy in Mount Prospect is a tall, lanky hipster, in his late 20s, maybe early 30s. Here, old man Kris Kringle was working the show. He is the epitome of why people discrimination by age: cranky, disgruntled. He kinda of slammed my 7-​lb Comcast box because it was too heavy for him. Sassy management lady kept bossing him around the computer. At one time, they bickered about the weight of my box and she even slammed my wires into the box.
Back up. What I meant to say is that I never opened the Comcast box that was sent to me and now I am returning it. UPS opened a sealed box to scan the modem, slamming everything in the process — my modem, the wires, etc.
Then I finally get a receipt and they said that I would get a credit in a few weeks, when Comcast receives the packages. WHAT?! Then why didn’t I bring this into a Comcast center?
So, I am standing there with a receipt in hand. My poor box has been violated beyond recognition and they think that this transaction is done.
«What’s wrong? You look confused.»
«Well, ya. Are you going to seal it back up?»
Their response? That this is a routine transaction and she assures me that they do this 15 – 20 times per day. This is doubtful considering how long it took old man Kris Kringle and boss to get it together. I said that I would wait until my package is sealed. She assures me at least 3 more times about 15 – 20 times per day and INSISTS THAT THEY COMPLETE ORDERS AS THEY COME. I am the only person standing here weeping about my destroyed box and they want to complete their other work. How long were they going to leave my open Comcast equipment on their scale? Until the next customer needs it?
(Also, as a scientist, do not leave yer shit on a weight scale. What a way to ruin your equipment.)

I do recommend this UPS Store.!! Service and efficiency is upstanding !!

When I lived in NorthEast Palatine I was having issues with my mail delivery. The mailbox to my condo was small but I received a lot of mail and I’d be gone for a few days sometimes.
One Saturday morning I came home and opened my mailbox. It was empty with a note inside saying to pick up my mail at the post office. So I took that slip down to the post office and asked for my mail. The lady threw it back at me and said «Not a chance!» When I asked what she meant she said it was still on the truck and I couldn’t get it until Monday. Since I worked a normal job Monday through Friday that didn’t jive with the Post Office’s hours that meant I’d have to wait until next Saturday to retrieve my mail.
That was something I didn’t want to have happen again. So on the way back from the Post Office I stopped into this UPS Store and talked to the store owner who was extremely helpful and got me set up with a mailbox. Aside from having a larger mailbox one other selling point was that they would accept packages on my behalf. I had no such service at my condo complex. If I wasn’t home to accept a package at my condo complex it just sat at the common area entrance. Not cool. I needed a better alternative and the UPS Store provided it.
Throughout the next three years (I think it was three years) I had 24 hour access to this location to retrieve my mail. I had packages delivered here as well with no problems. All of the employees were extremely helpful and friendly.
The only issue I ever had was getting home late and needing to get a package. They made the issue a non-​issue and worked with me on getting packages after hours in such situations.
Had I not moved to Chicago I would’ve continued to do business with this store but sadly all good things must come to an end.
No complaints and highly recommended!!!