Critter Control

i am very upset with this service. i didn’t even call them about the squirrels remove. they didn’t ask me if they could put two squirrels trips on the balcony. they put the traps couple days and they still didn’t come get the squirrels. this is animal abuse. they make a noise at night. my dog is going crazy. i hope you guys don’t use this service this will happen to you.

Horrible customer service. Charged $ 165 for perimeter service, found nothing. Guy told my wife if we saw any bees or wasps after he left that he would come back no charge, that was a lie. Lady was rude on the phone. Will never recommend them. I bought a $ 5 can of bee killer and did it my self. Very unprofessional! Do not use this company.

This place has a cute catchy name but is complete garbage under the hood.
These guys act like they are taking drugs. The guys that come barely do anything and never resolve the problems for me. I had them out through my association 3 – 4 times and was left there for 2 months with no follow-​up after setting a trap.
I realize animals are unpredictable and act differently at different seasons but I am talking about basic communication.
If you try to get a hold of anyone it’s a pain… just like I tried many times to get them off their ass after setting the traps. Then you get a phone all from a stone head that murmurs garbage and doesn’t help at all.
They always leave with the problems still there. When I say leave with problems still there’s it means after they close out the ticket! I don’t know how many times I get a letter in the mail from my association with these guys still on the job, still a trap in my attic or they just finalize the ticket without telling me first so I have to keep telling my association to reopen them! Nothing gets resolved in my experience with them. Animals just keep coming back year around and so because of their lack of doing a good job we have animals in the attic year around. That’s when I started to tell my association I want nothing to do with this service in the future and to get another company. They never patch the real problem as in fix holes and tell me they can’t find holes which I know is BS because another place came and said we clearly have openings that have been there that you can see completely through to the outside! Sum coming into ms attic! Critter control never finds any of that so you are every time left with one visit and poof the guy is nowhere to be seen for months. No follow up calls.
And it is not my job to be checking the traps for you after beings set! That is why you are hired. to take care of this and physically come check yourself in at least a bi-​weekly period!
And one reviewer mentions the set electronic alerts and bust you daily. That is so far from the truth. Try bi-​monthly if lucky that they physically come to check on a trap!

DO NOT USE CRITTER CONTROL CHICAGO. Honestly… please save yourself the inconvenience of the worst and rudest service I have ever experienced in a while. Use any other animal trapping/​remediation service but this one. Maybe it’s cheap and that’s why the townhome association I live in uses them… but like they say, you get what you pay for.
The property manager put me in touch with this service and finally got someone to come out on April 20^th. After the guy was done with inspection, he said he would give info to his boss and then get back to property manager. I didn’t hear any update for a while and neither did the property manager. I actually called and left messages with the guy that came out but no one returned my call or was able to update with me the status until a week later.
Anyways, I looked up the the main number online and spoke to a Jan Ghore, who ended up being rude, as I was checking the status and they said they just sent a response to the property manager yesterday April 27^th. I wondered and asked what took them so long. I’m sure it shouldn’t take that long to give an assessment after they guy already came out one week ago (bat problems have to be dealt with in a timely manner especially before the female starts having babies). She didn’t apologize or anything. She said your property manager should have all that info. I told her that my property manager won’t have the answer as to why it took you so long to respond back. She tried to shut me up and said it doesn’t matter and they can’t do the job anyways and still said your property manager should have all the info again and talk to her. That was rude. She quickly tried to hang up on me but I was able to squeeze in one last comment that they will be getting horrible review from me all over the internet. I guess horrible companies don’t want to admit fault and tried to shut people up. Sad. I could’ve had other bat remediation or roofers come out during that time. So that was ridiculous that they didn’t respond for a week.
Also, I forgot to mention, when I spoke to the guy before he came out, he didn’t even know the months when the bats start roosting or when the females start nursing because they could trap the young inside and then I have to deal with a bigger problem like dead carcasses and maggots, etc. He said he would ask his boss and get back to me. So they just send guys out that have no idea about bats and just want to take your money. CAUTION!

Last year a raccoon had camped out in my backyard next to the house and appeared lethargic. It knew I was there looking at it but it just wanted to curl up and sleep. When it was still there the next morning, still alive, I called Critter Control. The person who answered the phone said that they were very busy and wouldn’t be able to come out for 3 days. But when I explained my situation, she asked me to hold on. She came back on the line and said that she had contacted Brad, the owner, who would be able to stop by in about an hour. She quoted me a fee which was less than the going rate according to my recent online research. Brad arrived shortly after. The raccoon became vicious when the drag-​noose was put around its neck. I could see a leg injury which Brad said probably occurred when it was hit by a car. The raccoon was caged and removed and I know who to call if these services are ever needed again.

Based on Internet reviews here and elsewhere and a thorough phone conversation I had with a lady named Jan, I felt that if this company had the availability, I would’ve used their services. I needed pest control services to handle the removal of 3 — 6 squirrels which were eating their way into an apartment building. Jan explained that during these colder seasons animals would do anything to stay warm, including eating their way into a warmer area. All these services do it the same way as far as charging; estimate is $ 135. Once they figure out their course of action, removal of each animal is flat $ 40. Once an estimate is taken and they find the entry areas, they set-​up traps. On the entries they also set-​up alert devices which indicate to them if the entry is in use by the vermin. Till the pests are caught, they will send someone out to check the traps daily. (Some services will allow you to check their traps, if you want to dispose of the animals yourself; some find this as a cheaper option.) They only work on weekdays, so alert devices and traps are reset on Friday’s and Monday’s.
If repair service or closing of an entry way (i.e. roof, walls, exhaust fan) is needed they can do the patch work or give you instructions so that you can hire someone else to accomplish.
Amongst about six places I called today, Jan was the most customer service friendly and able to explain the procedures and possible costs, completely. Once she was done I was ready to sign up for service. But, she was terribly busy and her first opening was too long away for me to wait for. I’m definitely going to call them in the future.

Maybe I’m being premature in writing this, but I can always change it, right?
I think I had these guys in a couple years ago when we had mice. The tech placed baits behind the fridge/​range, in various areas in the laundry room, up in the attic and in the garage. My husband found the hole in the garage and sealed it up. I can honestly say I have seen no evidence of mice in the house since that time.
Since they did so well, I called them back for my squirrel problem. The tech, Josh, really knows his vermin! He checked out the house, looked for possible areas of entrance, climbed the roof, set two humane traps in front of the attic fan, which is the probable point of entry.
As he was walking around from the back yard, I opened up my bedroom window and told him exactly where I was hearing the squirrels, which was in my daughter’s room. So, here we are talking squirrel and who should come scampering across my neighbor’s roof and up the tree next to our house? Mom squirrel stops at the top of the branch and looks at us, and we both knew damn well where she was heading! After Josh left, I checked the traps and our little friend was caught. I felt badly that she would be stuck in the trap all night long but that’s what you get when you chew through my studs and drywall. This morning there were 2 squirrels caught ($ 40 each) and Josh left the traps for one more night before he places a mesh cap over the attic fan.
This service doesn’t come cheap…$ 135 for the visit, $ 150 to cap off the fan, and $ 40 per little beast. The cap is nailed? bolted? onto the roof and caulked-it’s guaranteed for three years.
Now, if we can only get our neighbor to stop feeding the pigeons, squirrels, chipmunks, mice, oppossum and raccoons, we might have a chance.
UPDATE…the temporary screen put over the fan on Friday was taken down and the permanent, heavy duty mesh was nailed on. Heard no more munching squirrels from Friday onward. I think we succeeded, until they find another way in. I was a bit upset to find out that the squirrels are euthanized. I naively thought they’d be released at the nearby forest preserve (what was I thinking?) but as the tech explained, they’ve stored their food here; if you take them out of their area, they’re going to starve. Oh well. Guess I’m going to hell.