Bourbon Square Apartments

I am a current resident and have lived here for many years. During the recent management changes there have been improvements to the property made and the customer service continues to always be friendly. The leasing consultants (Kristen and Sienna) have been here many years and are always a pleasure to deal with. I know others have had issues as seen by the reviews, but I have not.
I recently had some issues fixed in my unit. The guy that came in was very professional… did a great job… and cleaned up after himself.
I know opinions will always vary, but I have spent years here very happy with the property and plan to continue to live here.

I currently live in this community and I have to say it’s the worst decision I have ever made! The park situation is horrible!!! Makes my life hell. You can’t have more than 1 visitor after 10 pm! Or you have to write a check for a pass! I asked them why they don’t have a few guest parking spots. Their reply «because people would take advantage». Well then tow them if they sit there for more than 2 days! You tow everyone else! I was switching a pass out of my babysitters car. She came back up stairs to get her money and give me the pass back. 10 min she got towed. I called the tow company to try to talk to them. The lady tells me «it’s not my F ing problem» I thought this apartment complex was a bump up from my last one. I miss my old apartments! Oh and if you enjoy walking around and having pit bulls barking at your kids!!! Live here! NOT

I have to agree with all of the reviews. The property is very beautiful, but there is no ample parking for residence. I would expect this if I lived downtown, but not for as large of property as this in the suburbs. I am afraid to leave at night after 10 pm as I would have to park 2 – 3 buildings away from mine. I have contacted the office multiple times about cars parking without parking passes and its hit or miss if they will do anything about it. I would never recommend anyone to chose this property to move into as they will not provide accurate facts about the property

I am a current resident at Bourbon Square and I have to say that this is not the type of place that any sane person would want to live in. They offer no after hours support to their residents that have issues. None. If you have an issue that occurs before 8am or after 6pm Monday through Friday you’ll have to wait until the next business day for help. Also they only pretend to enforce parking regulation. Sometimes they tow people that aren’t parked in spots, sometimes they don’t. If someone is parked illegally or blocking your vehicle you will have to call 911 to get them fined by the city because Bourbon Square will not tow them.
So, my review is for 1 stars as you will pay the 3 star price for 0 star customer service.

This is a fantastic apartment community if you’re looking for a lot of space. I had a wonderful tour with Kristen she is fantastic I would recommend this apartment community to everybody great place

I wish I could move out sooner than Aug. My boyfriend and I chose this place because we loved the space. However, the staff is the WORSE staff I’ve ever dealt with. The parking lot is so full that I sometimes have to park towards the building across the street. I called the leasing office to let them know I got a new car so that I wouldn’t get towed, because of my work hours I didn’t have enough time to make it to the leasing office until the end of the week, 3 days later my car got towed. They are very unorganized and can never keep up with anything. They don’t follow up with anything, and I didn’t like the fact that they think it’s okay to have the maintenance guy walk in randomly. The last apartment I was in they ALWAYS called before arriving. I was sound asleep in my bedroom when I open my eyes to see a man opening and walking into my bedroom. Great for space but this place will drive you crazy because it’s so expensive for what you’re getting. It’s like going to McDonald’s and buying a «steak». For this place to be as big as it is, there should be washer/​dryer hook ups. I shouldn’t have to go all the way to the leasing office to Load my laundry card, why not place one inside of the laundry facility? This place really eats up your money.

And now after a month living in gates of deer grove I realized some things. And this is without any bitterness, not anymore. I’m waaaaay past that. So let me tell you this: you deserve more than what this place offer. You deserve to live in a place where you will feel at home. No office people talking to you as if «you» owe them and as if you’re renting for free. You don’t deserve to be disrespected, we should remember we are the ones paying rent. These people need to learn costumer service, especially the girl named Sierra from the office. When I had water running through the wall, they did not fix it for months. They never did. So my wall looks disgusting. But who cares. You can’t even invite anyone because they decide they want to be more greedy and have a towing company. If there was a change after that then that’s fine. But… Nothing really changed. Still no parking when I come home from work at 12. The snow trucks are nonexistent. Potholes are everywhere. Now that I live in gates, I was shocked at the difference. Office people are so nice. Neighbors say hi and open doors for you when u have bagfuls of groceries. Cleaning ladies are always there and maintenance are up early in the morning. It’s just different from this place. Pls do yourself a favor and before you invest in a place like this. do your research. Find a home, not just an apartment.

Don’t get excited about the fitness center. They don’t heat it. You’ll be lucky if it’s 50 degrees in there during the winter.
Over a month ago, management said they were going to do something about it, and they haven’t done a thing.
We were really happy here for the first two years, but it seems the management is going down hill.

Yet another update! I just got a call from Rent-​recover, who were trying to collect a debt of $ 224.23. As Crystal, the rent recover agent told me, all residents are charged a cleaning fee when they move out of $ 225. $ 225! I asked her if they are hiring! I had my house cleaned today, for only $ 80. She said they have to use a licensed and bonded cleaning company. YEAH RIGHT.
I asked her when this came up and she advised that I read the contract better, as the $ 225 fee was clearly outlined in the contract. I asked her why the deposits I had on file didn’t cover it, and she said that the deposits are theirs, they can do whatever they want with them. She also informed me that I had no deposits on file, no pet deposits, no regular deposits. I’ve paid all of these! I paid the pet deposits twice.
To which, she said, that even if I had the pet deposits on file, that’s for them taking the risk of having a dog, cat, or bird in the apartment and the damage they could do. I said that if it was a risk management tool, like insurance, then why not use that money? That is the entire point of risk management tools! She said, and I’m not joking, that the pet deposits cover the risk of the existence of the pets.
YEAH RIGHT. No way, am I paying this one. I asked for her name and number, to which she replied, «When it hits your credit report, why don’t you call me back».
I’ve heard that they’ve started charging for parking. This, to me, is just another example of how the new management there is getting ugly. I bet they’re finding more people moving out than in because of how they treat people, and so they are putting the squeeze on the current occupants.

So my wife and I have been here for almost a year a still have a few months left on our lease. We were attracted to this place because of the price. Dollar to square foot ratio is a deal! The place looks nice too, I love the brick accent walls.
So we pay a little over $ 1,100 just for rent and the fees for a 2 BR 2 bath somewhere slightly over 1,300 sqft. Like some people have mentioned, the electricity bill get insanely high sometimes, around $ 200 a month!
DO NOTE: they have recently (like last month) started a parking policy which is absolutely horrible. I do understand some people have to walk maybe two or three minutes to their cars which is something to complain about??? I will also tell you, the lots are just as full as when there was open parking. Not sure if the management wants to make more money by selling visitor passes now or what but the open parking drew us to rent here as well. My cousins stayed with us and one has two cars, as i’m sure some people do for work, but he had to go through the hassle of finding somewhere to leave one while he stayed.
The management is nice for the most part. I did call in a work order to get a leak fixed that apparently had started about a month ago so this sassy miss attitude pants gives me the most ridiculous «and you didn’t call until now??!». Ok lady, I understand you probably live in this complex and all you do for work is sit on your ass and answer the damn phone. I on the other hand am busy as f*ck and get to things like this when i get to them! Excuse me for paying your company to let you guys know when something goes wrong which end up at your sides fault. Fix the damn roof! It’s one thing to just be understanding about how busy peoples lives may be but its flat out rude to well frankly, be that rude on the phone to a renter.
We will not be renewing our lease but I can probably say the charges and fines that will be slapped on me for a very well kept apartment will be nonsense. Oh, and there are dogs everywhere. Little taco bell dogs, Lassies, bus dogs, and fricken bear dogs. Expect to hear a lot of barking and step in a few ‘pies’.
I know this sounds like a lot of bashing but I did give them three stars. Just that one phone call sent me over the edge. But possible renters should know about the elec bills and reps in the main office.
Cheers.

Okay this is a new review to an old review! Not a month after I wrote the review my life has been a living HELL! Yes I still love the the place’s aesthetics but… How they advertise these apts as Executive Apt is so far off the mark! It is more like public housing or section 8! Please don’t get me wrong as a single mom I am aware some moms need the help I was blessed that I did not! I only meant section 8 in how the landlords take care of their tenants and their property They DON’T! It is not at all different here. In only 1 yr there has been 11 moves just in the bldg I live in! All of the original tenants that were here when I moved here are gone! I have to say Daniel K’s review was so accurate. There is NO way any executive would ever want to stay here even temporarily. The caliber of tenants living here is beyond below Executive status! It is more like a college frat house and a garbage dump. People move in put the best people on their lease and then bring in others that could not get an apartment on their own for various reasons. I thought when the people above me created so much noise and almost stomped their way through their floor which was my ceiling we discovered the the tenant above had a bad heart hurt and our 2^nd week here we got to wake up to Police& EMTS dragging him down from the 3^rd fl. I thought it was «Just that family» Why Bourbon Square chose to put them on the 3^rd floor was insane. Well… 2^nd half of our only one year lease we get «That family #2 5 children 12 yo through 3 yo once again on the 3^rd floor. When you think of their age it really is not at all what you see. They have the stature of teenagers maybe in their 2^nd yr of HS but the mentally 12 to 3 ages. So needless to say NO they do not know how to not slam doors, not run up and down the stair from as early as 7 am to 11 or later at night. Not to run from one end of their apartment to the other. My quality of life has suffered so bad. Many of my friends has asked about the apt and I would NEVER have the heart to say anything that would make them consider this complex and ruin my relationships with them but I don’t have to When they visit and hear what the HELL we put up with EVERY single day they leave shaking their heads and asking how do I do it! It really is that serious! Where in 2013 are there thermostats that are not digital? Where are there still stove without a digital clock and timer? Bourbon Square could be a beautiful place If and only If they pick a better set of tenants and for GOD sake upgrade or DO NOT raise the rent another penny!. The Leasing office/​Maintenance staff I stand by and say they are really good at what they do with WHAT they have which is not much!!! The ponds are filthy, There is garbage everywhere! More and More people are looking into renting apartments since the whole housing market took a turn for the worst But that doesn’t mean people will live in a place of this caliber for the amount of money they charge every month. Insulation is awful, structure is old and worn etc… Instead of the fancy media room and trying to make this function like a well run community don’t have it stop at the Leasing Office and let the apartments fall into the ground which I am sure some people wish would happen. Bourbon Square YOU have potential RAISE your standards and stop accepting your dollars from people who could careless about PEOPLE’S quality of life. Why have pancake breakfasts when I would NEVER break bread with people that have made me miserable month after month day after day! People can make or break this complex and they are doing a damn good job BUT… Only because your MANAGEMENT ALLOWS IT! Needless to say I will not EVER refer this complex I am willing to forfeit my 1200.00 deposit to just get out of here if in the next month it does not improve. I tried to be fair see my first review but NEVER again until you step up to the plate and get it together and make this a well lived in welcoming community. Maybe you wouldn’t have to steal people deposits if you treated the tenants better NO tenants NO MONEY!!! Read your reviews Marquette Mgmt and Bourbon Square.. Done…

DO NOT MOVE INTO THIS DISGUSTING PLACE. Apartments are a good size but dirty. Literally smells like a mix of cigarette smoke, pets, and curry. They charge crazy amounts for «fees». You have to pay for trash, the garages aren’t even attached to your building so you have to walk a good distance to get to them. Horrible out-​dated gym. The management team is a trip. I can’t even begin to explain them… first time we wanted to look at the apartments they didn’t even answer the phones… drove there anyway and the staff didn’t even help us so we had to give ourselves a tour of their model for about 45 min before we were even spoken too. There are better apartments in the area with much better quality and customer service. I was very disappointed.

I’ve lived in four different apartments — three of which have been managed by the same company. This is my second favorite apartment. (Arbor Lakes was my favorite — you can read my review for that to see why.)
Pros:
— Indoor heated pool and jacuzzi in the fitness center.
— Clubhouse available for rent. I had my bridal shower here.
— Light breakfast provided twice a week.
— Wood-​burning fireplaces!!! My favorite part!!!
— Eat-​in kitchen along with a dining room (in most units).
— Two entrances to your apartment.
— Garages available for rent.
— Super-​friendly staff and management team.
— Brick walls! Love them!
— Two lovely ponds with a lot of ducks.
— Lots of sidewalks.
— Very dog-​friendly.
— Great location!
Cons:
— The heating bill can get really high. We rarely turn the heat on so we can save money.
— The walls are thin. We can hear people fight and make love pretty often. Or maybe they’re making love and fighting. Who knows. They both sound the same.
— Rent is kinda high. At the same time, the apartments are huge (two bedrooms can be 1,300 sq ft!). But still, rent can be high. This is ultimately why we are moving out soon.
— Very limited parking. I live in an area with a very tiny parking lot and sometimes I have to park in a lot that is short walk away. It’s a pain in the winter.
I’m sitting here writing this review from the comfort of my living room in this very apartment community right now. A candle is lit, music is playing softly, and my cats are sleeping nearby. I have really enjoyed my time living here. But alas, life changes.

BEWARE!!! This property mgmt group is the most conniving scam artists. They lure people in by saying «No security deposit required» — and get you to pay $ 87.50 or $ 150 for a SureDeposit bond of $ 500 coverage towards any damage when you move out.
What they DO NOT TELL YOU is:
1. If you move out and have $ 1,000 of damage (which they will make up so much crap, and replace it so fast, and throw away the evidence), they do not give the $ 500 credit towards the balance.
2. They would invoice the tenant to pay the full $ 1,000. If the tenant refuses to pay, they turn it over to collections THEN they make a claim with SureDeposit to collect an additional $ 500.
3. THEN the fine print shows that the TENANT would then have an obligation to reimburse SureDeposit the full $ 500 plus fees. WHY THE he! would anyone pay to have a full invoice go to collections and then have to pay a 3^rd party company’!’!
4. So the tenant will owe a collection company $ 1,000 $ 500 to SureDeposit the original $ 87.50-$ 150 for signing up for the f’ing bond.
I am in the process of bringing this to court. TELL EVERYONE YOU KNOW ABOUT THIS, AND HOW RUDE THE MANAGEMENT STAFF ARE — THEY MAKE UP LIES ABOUT HOW MANY PETS YOU HAVE, THE DAMAGE ASSESSMENT IS A MADE UP HOAX THAT THEY USE FOR EVERY APT, AND THEY ARE CONNIVING — — – THAT WILL SEE THE DAMAGE FROM THIS SCAM.
GET A LAWYER IF YOU ARE LIVING THERE. GET OUT IF YOU ARE ALREADY LIVING THERE. AND TELL THIS TO 5 MORE PEOPLE TODAY.

This apartment complex is the worst complex I have ever lived in. Let’s run down the list.
Grades, by section
Management: E (don’t respond to numerous complaints, took forever to settle a slip n’ fall involving my wife and daughter, didn’t come clean initially and help in any of the matters)
Michelle (property manager): E (by far the worst property manager I’ve ever met. She, in her own words, isn’t responsible for pretty much anything and everything is someone Else’s fault. «sorry that didn’t’ get fixed, I told my head maintenance guy to take care of it…» Really. Did ya? Did ya Michelle? did you write that order down anywhere? Can I see his response? Does he keep records, oh you don’t keep records for most things? You just put it out on the walkie talkies and that’s the extent of your responsibilities in your job as PROPERTY MANAGER? or did you stick it on a post-​it note and leave it on his truck door? Sorry, I digress, but honestly. If you are a PROPERTY MANAGER, don’t you ultimately get held responsible for EVERYTHING that happens on the properties?
Staff: C (friendly, but powerless at getting anything done)
Maintenance: C (again, some are helpful, some are lazy, as probably is with anywhere)
Plowing: E — -, (that’s an E-​minus-​minus-​minus-​minus, if that were a grade. The plowers did such a terrible job that the reduced the parking spots by 50%, created lakes and ice skating ponds in the middle of the parking lot (which my wife and 6 mo old slipped on) and continually block people in or out of their buildings. It’s horrible)
Neighbors: Community must not be background checked. Just had an 18 year old who had his little friends over all the time finally kicked out, apparently the staff thought it would be a good idea to rent to him but he had his mother sign for everything, how is that allowed? And corporate housing continues to be a problem, with 3 – 4 people being shoved in one furnished apartment and i can’t imagine that in depth background checks are run on these people, I mean seriously scary stuff there)
Whew. I’m about done now. I could go on forever, email me if you want to hear more.