Pizza Hut

Constant problems with this location. I like pizza hut, but not this location and unfortunately it’s the only one that can deliver to me. Occasionally they get it right (and when they do it’s REALLY GOOD) but most of the time. problems. Today the pizza was over an hour late and arrived completely cold. When I called and asked where it was they told me it was «on the way.» It took additional 45 minutes AFTER HE SAID IT WAS ON THE WAY. Even getting anyone to answer the phone was nearly impossible! Absolute worst customer service. Done. done. done. done.

I gave this place another chance since I heard it was under new management. Unfortunately, I am still disappointed. When I got the pizza home, it was a BBQ lovers, my husband and I were extremely upset to find there was a significant lack of cheese on the pizza. What little cheese there was wasn’t melted at all. The edge of the crust was burnt and the middle was soggy. There was a ridiculous amount of sauce which doesn’t make sense at all given how little cheese there was. Will not be returning. For real this time.

I usually only ever order online, but ordering online is super easy, relatively fast (I live in Mentor: takes about 30 min to get here), and I’ve always had excellent pizza from this restaurant. Constantly trying different things, but by far my favorite pizza is a large with extra cheese and Italian sausage, drizzled with BBQ and Italian flavoring on the crust, which is stuffed.
Every delivery guy has been awesome. Very nice and polite and very professional. At other locations, I’ve gotten an attitude for «making» them drive out to my location in the snow, but Pizza Hut has never given me any issues. Their service is amazing, and the pizza is always hot when I get it. I always give the delivery guy a generous tip for his awesome customer servicing.
Definitely worth buying. I will be continuing my service with them when the hunger for pizza returns :)

This location needs to improve their quality control and care about their customers and reputation. They seriously skimped on our pizzas. Who messes up cheese pizzas or pepperoni??? Those are basic! We bought a lot for a party and when we got home we were shocked to see they barely had any sauce on them and they did not put many toppings on them. We needed to feed our guests so we kept them. It was like eating bread. I convinced my wife we should spend more nah get Pizza Hut instead of Little Caesars Hot n Ready. I wish we had stuck with Little Caesars. It would at least they would have had pizza sauce on them.