Mazzetti’s Bakery

Mazzetti’s is such a great place. I was looking for a bakery to do my wedding cake and after trying several bakeries I came across Mazzetti’s. The women that helped me was super great to work with she understood what I wanted and not only did she execute the look but the cake was moist and the filling was so good and the price was really reasonable compared to other bakeries. My cake served 350 people and we saved our top tier which was really good when we took it out of the freezer on our one year anniversary.

Finally made it here and was so excited to buy cakes and other goodies, only to find out they are now close on mondays.

My friends live in Pacifica and brought a cake from Mazzetti’s for a party at my house. So I can’t speak to their prices or service (hence the 4 instead of 5 stars, purely from lack of knowledge), but the cake was incredible! It was very unusual — chocolate with fruit and whipped cream frosting — and delicious. I’d go out of my way to get a cake from them in the future, and I don’t even live in Pacifica!

I only go to Mazzetti’s during Easter. Their hot cross buns are almost as good as the ones my grandma used to make.
I’m afraid to stop in the rest of the year, they have too many wonderful looking treats and I have no will power.

Lots of great items, We love the bran muffins, yes the bran muffins … they are moist and sweet, they may have bran in them but they are definitely not sugar free, they run out of them sometimes, that’s how good they are. yum
We just got a chocolate, on chocolate, iced with chocolate birthday cake and it is fab. So rich and good.

Mazzetti’s is my favorite bakery. Everyone knows their Derby cake is fantastic, and so are their other treats! But I hope this review is helpful to those doing research for a wedding cake vendor. Mazzetti’s made our wedding cake last year and recently refrosted our top layer for our anniversary. They did such an awesome job with both!
We booked an appointment for a consultation/​cake tasting– it was in May and it was wedding season so they were quite full, so call ahead! At the tasting, Julie Mazzetti had prepared all the possible filling/​cake/​icing combinations in cute heart shapes. We tried them all, there were so many! We had to take them home so we could go back and re-​taste some of our favorites. My husband’s favorite was the red velvet and I really liked the fruit fillings. I knew I wanted alternating layers of vanilla and chocolate cake, so I eventually opted for the raspberry rum filling which went well with both cake flavors.
On our wedding day, Mazzetti’s crew delivered a beautiful 3-​layer cake (two top layers of red velvet and the larger bottom layer was raspberry rum with vanilla and chocolate cake.) It was huge! Even after our caterer wrapped up our top layer for us to take home, we still had a ton of cake left over for our 120 guests. The cake was so delicious, our guests still talk about it and compliment it to this day. Julie had mentioned that we can bring our top layer back to get it refrosted whenever we wanted, and we did just that and they did a such a great job, it was beyond my expectations! And guess what. after a year in the freezer, our red velvet cake was STILL DELICIOUS! It didn’t taste like freezer at all!
You can’t go wrong with Mazzetti’s for your wedding cake. Julie and her crew are so friendly and kind! At the tasting, I mentioned how much I love Derby cake but unfortunately they can’t make Derby cake into a stacked wedding cake so she offered to deliver a personal Derby cake for my husband and I to cut on our wedding day. After the consultation, she sent us off with a couple of special treats. When we went in to get our cake re-​frosted, she remembered us and hugged us, and again sent us off with some treats. Such great service! Mazzetti’s will always be our go-​to bakery for our dessert needs. :)

My family has always gone to Mazzetti’s for birthday cakes and I’ve never been disappointed. so I knew when it came to my bridal shower and my wedding cake i was going to order from Mazzetti’s.
I just had my bridal shower and I went in with a photo and told them I would be having around 70 – 80 guest and I must say. I was so impressed on how the cake turned out. It looked 100 times better than the photo. Everyone at my bridal shower told me not to cut the cake because it was way too pretty to ruin. Thank you again for making this bride to be happy! I can’t wait for my wedding cake in July!!!

I was in a pinch for a birthday cake, and Mazzetti’s delivered – well they didn’t literally deliver the cake to me – but I got exactly what I needed. The lady behind the counter was so friendly and helped me pick out something good. I really loved that they had cakes with pre-​written «Happy Birthday» on them. Great when you’re in a hurry. They also have a great selection of pastries. Yum! So I pay, and think it’s going to cost a bunch, but it’s very reasonably priced. Like very reasonably priced. Woo hoo!
I have to admit that I was concerned at how good the cake was going to be. The place is quaint and gave me the impression that’d be tasty, but no michelin. Anyway, I’m very happy to report that everyone loved the cake and thought it was delicious :) Don’t judge a book by its cover: lesson learned.

#70 I’ve been to this bakery several times hoping that today will be the day that I fall in with their desserts like other Unilocalers have. I’ve tried butter cookies, cupcakes, muffins, cannolis, and every single time I’m disappointed. Cookies taste alike, cupcakes are dry, and the cannoli shells are soft. Recently, my cousin had a beautiful cake made from Mazzetti’s and it was disgusting. It was a white cake with peach filling and the filling tasted like jam from a jar. I hardly touched my slice of cake, and so did others at the party.
The only thing going for this place is their Derby cake. I normally don’t like chocolate cake, but on the Derby cake it’s tolerable. However, if I had the choice I would just make it an all vanilla cake.

I ordered a warriors themed derby cake because it was my boyfriends birthday over the phone due to seeing the awesome pictures they post on Instagram. My bf is a huge golden state warriors fan and a season ticket holder so I was excited to surprise him with a themed cake. I came in the day before to pay for the cake and to also make sure the decorations would be awesome. The staff informed me it would be warriors colors and a themes kit would be added which was why there was an additional 12.95 I believe. I picked up the cake the next day and the cake looked disappointing due to it not being a dark blue frosting but a baby blue one that looked like it as for a baby shower. At the party I could see my boyfriend was disappointed and so was I because it made me look awkward since I was the one who ordered to cake. Thus I guess you need to be really specific when ordering cakes for decorations.
See cake below

I’m a local homeowner and a professional event planner. I have 20 years of experience in the food and hospitality industry. I’ve tried ordering my child’s birthday cake here three times over the phone after my neighbor convinced me to give them a try, and I’ve been rudely placed on hold every time.
Today, the woman who answered didn’t even bother being polite about it. She answered the phone with a curt, unprofessional «HELLO», which threw me off. When I told her I wanted to order a cake, she simply said, «HOLD ON.» Then she proceeded to have a long conversation with someone about a different order for an inordinate amount of time, given that she didn’t bother placing me on hold. I had a feeling she’d just placed the receiver under her armpit or something.
At that point, I’d had about enough and hung up the phone. I called another bakery and ordered a cake from them. Why? Because customers don’t like being taken for granted, and they don’t like being disrespected, it’s that simple.
Mazzetti’s — here’s a little lesson in customer service:
Them: «Good morning/​afternoon/​evening, Mazzetti’s. How can I help you?»
Me: «Yes, I’d like to order a cake please.»
Them: «I would be happy to help you with that. Would you mind if I place you on a brief hold while I finish up with another customer?»
Me: «Sure.»
Mazzetti’s presses the HOLD button on the phone. If more than a few minutes passes by…
Them: «I apologize for the delay. This will take just another couple of minutes. Is that okay? I didn’t want to leave you hanging.»
Me: «That’s okay, I can hold. Thanks for letting me know.»
Them: «Of course. Please hold.»
Then I place an order for a big cake when they come back on the line, I’m dazzled by the positive experience they’ve given me, and I’m eventually referring friends and clients to them, giving them a bunch of business in the future. OR — I can be totally repelled by the piss poor customer service and disrespectful attitude, and post a warning on Unilocal instead.

Love their customer service, as well as their hot cross buns. They have a great selection of Easter baskets, get it while it’s hot. Saw a couple doing a wedding cake tasting. They left without finishing their samples, and those samples seem to be very tempting. They did submit an order. Here’s an observation: those in line were all men, all 5 of them. I overheard while waiting in line, Beehive cake has to be ordered in advance. I must investigate what cake that is.

Been coming here for the last 2 years since moving to this area and can honestly say this is the best bakery that I’ve tried in Pacifica! Get here before noon if on a weekend because they will run low on doughnuts.
They don’t make a lot of different ones but the ones they do are delicious such as old fashion, and jelly filled! They also do a lot of custom cakes here too! Would recommend preorder cause they don’t usually have a lot lying around, hence the freshness!

Poor quality chocolate cupcake with butter cream frosting. The cupcake itself was tough from sitting around too long and had that kind of degraded outside that comes from age. Next time I get a Mazzettis cupcake I will ask the date it was made in order to avoid another problem like this.

Pastries are great. Customer service sucks!!! I’ve been here quite a few times and every time I’ve encountered shitty attitude from the staff. Today I saw the owner by the register with her ash on her forehead for Ash Wednesday which means she went to church today (hypocrite)!!!, but yet she gives me this nasty look, doesn’t greet me, or even say «hi, someone will be with you shortly». I’ve been working with customers for almost 30 years and no matter what is bothering me in my personal life, I’m always friendly and acknowledge my customers!!!
The owner always has a b***h face!!!
To the owner, maybe you and your employees should work a little harder to be nice to your customers, not just the damn Pacifica regulars!!!

This place has HORRIBLE customer service. Was asked to hold and so I said sure… after 10 minutes of being on hold the girl on the other end decided to hand up the phone on me. Last week ordered 3 cakes from there and specifically told the guy what I wanted done on each cake and when it was time to pick up the first 1 it was completely wrong… it was made how the cake was supposed to be made for my daughters not the one for my niece. And yet besides that I told them I didn’t want any air brushing done on the cake because I’m not a fan of that and the whole perimeter was airbrushed. …Definitely not a happy customer at this point. Time to take my business elsewhere.

I pretty much only come here for their derby cakes. My family has a few select favorite bakeries we normally order birthday and other occasion cakes from, but it’s a nice switch up and usually cheaper option to order from here.
I always make sure to call ahead and place an order a couple days ahead. My most recent order was this past weekend and since strawberries are not in season, they asked me to call the day before to see if the bakery would have some to use or I’d have the option to bring in my own.
Since I was really set on getting the derby cake, I brought in my own strawberries the day of. I was told on the phone that if I went with this option, the total would’ve been a little cheaper since I had to provide my own strawberries for the cake. When I asked to pay, the young worker with braces ended up charging me normal price. I made him aware of the discrepancy from what I was previously told and he said, «oh we don’t do that anymore since we still have to wash and cut the strawberries.»
I really wasn’t gonna argue over a couple of dollars but that was annoying and I wish their staff was consistent with the info they told their customers. Anyway, besides this mishap their cake is still a solid 5 star. I ordered the 10″ round cake for 16 people but ended up having a lot of left over still.

Derby Cake.
Reminds me of a funfetti cake, layered with banana and strawberry filling. I believe I have an allergy to certain types of frosting and their frosting was not overly sweet and did not make my throat itch!
The designs of the cake look fun but I think it could be much cleaner in decoration cause our cake looked like a hot fun mess lol… Still good though.
Go here for that cake if you’re in Pacifica!

Long story short… My first memorable bite of their Derby Cake was at my niece’s birthday, I had a big size and wanted to share my cut with my cousin. The slice felt at least a pound… I may be exaggerating, that’s why I wanted to share. She surprisingly said she wanted her own and claimed that this was the best cake she had. And I strongly agree with her!
Ordered a Black & White Derby Cake the day before New Year’s Eve over the phone. They called the following day to confirm my pick up time which was at 9AM. Upon arrival, I didn’t wait too long since they were decorating a New Year’s theme. It was really cute, everyone liked it. I mean not just the décor!

We opted for «affordable» for our wedding day dessert table and ordered 1 single tiered cake with a few dozen cupcakes in multiple flavors for guests. There was no availability for a proper cake tasting but we went ahead and ordered anyway since there are so many good reviews, plus — the cake was more for my husband and I to eat and we’d been pleased with the cupcakes here before.
I ordered a very simple white textured cake and rosette-​style cupcakes. My husband picked up the order on the day of our wedding but somehow, the bakery left out two entire boxes of cupcakes. We realized this at the venue then the bakery called to inform us of the mistake. Being an hour from the start of our wedding, it wasn’t worth anyone taking the time to drive all the way to Pacifica to pick up the missing cupcakes, so we made do without them.
The day after, I went to pick up the two extra boxes and was given a free flatbread/​pizza. I suppose I could appreciate the gesture but we were still several cupcakes short on our wedding day.
Taste-​wise, the cake and cupcakes were just okay, a bit on the dry side. Maybe I’m used to really high-​end cakes, but these weren’t really-​moist, super-​flavorful, dense cakes that I typically expect from a bakery (or read about in all of these glowing reviews). Maybe we had an «off» order? I had also been concerned about how the cakes would turn out since some of cakes in the photos here look less than polished, but we kept everything simple and it looked fine.
Pros: Really affordable prices for the quantity (if you receive everything). The cupcakes are a good size. Local small business.
Cons: Taste is so-​so. Make sure you triple-​check your large orders.

Not the place to consider ordering your wedding cake from. All of the disappointing experiences that led up to our wedding day warrant the one star review. I would be ashamed to recommend this bakery for such an event.
UNPROFESSIONAL STAFF
More than 3 months prior to our wedding day, I called the bakery to change one of the three flavors of our three-​tier cake and to remove a particular design that we had requested for during our cake tasting consultation. The young lady on the phone placed me on hold to look for my order, and apparently forgot to put me on mute. I heard her rudely exclaim to her co-​worker, «Ugh, all these damn people keep calling to change their cake flavors.»
DISORGANIZED FILING SYSTEM/​WORK AREA
More than 1 month prior to our wedding, I dropped off a reel of gold ribbon that I had purchased myself, since they did not have a selection of ribbon colors for our cake. The young man that had to search for my order in all their cluttered binders looked perplexed because he could not locate my order. After a few minutes of searching through another binder, he finally found my order and made note of the ribbon. Due to how chaotic their filing systems were, I was apprehensive about leaving the ribbon. I should have trusted my intuition because I was right about them misplacing the ribbon.
RESULT
When the cake arrived on our wedding day, the design that I requested to be removed was not removed. In addition, the reel of gold ribbon that I had dropped off well in advance was not used, as they most likely misplaced it within their disorganized work area.
With cake quality similar to ordinary sheet cake from Safeway and with the potential frustrations, I would not recommend this bakery to any brides-​to-​be. Subpar cake quality, lack of customer service/​immature, untrained staff, and disorganized client records and procedures – not the best recipe for a supposedly professional bakery.

Still love their derby cake. Just wanted to update that they finally accept card!!! Still accepting cash and local checks with phone # written on it.