Allied Waste Services

We have had them picking up our garbage/​recycling/​yard waste for years. Never a problem. This review is for this morning 1÷19÷2016.
Our streets are small. Rules state you must allow 3 feet between each can. When it is a big garbage day (meaning all 3 cans) it is sometimes hard to put out the cans leaving that much room. So, today my cans were too close together.
The 1^st truck to come by was the yard waste truck. I heard something fall and walked out to see a man picking up the can (regular garbage) that had gone down. I thanked him and tried to help. He advised me of spacing, but he understood. His name was Robert. I thanked him and apologized. He said «no, no, thank you. » It is raining and hectic for them. Thank you Robert, for being you.

Thank You! Allied Waste Services (Antioch) i am not sure why i pay you and your company… this is the second time in a month that you employees came to pick up my garbage and instead of duping it into their truck they dumped it all over my street! it never fails, Normal trash, Recyclable trash, and my yard clippings… i might as well just throw my trash in the street… thats where it ends up anyways…

Can the guys who drive the trucks get any lazier? This morning I witnessed the driver get out of his truck, glaring at my house as he did so, take a cushion that I had pulled out of the creek and placed in my receptacle, and throw it on the ground next to my garbage can. I went out to try to explain to him that I had removed it from the creek. He grunted something about garbage can only be to the rim of the can. I tried to explain that there was no reason for him to have thrown it off of the can. He sped off. Now, there is a dirty old dog bed cushion with leaves and a bag of crap laying in the street. What harm would it have done for him to just take the garbage? Then I find out after calling allied waste that they are supposed to take a picture of overfilled garbage containers and bill the customer. There is no excuse for this guys behavior and extremely poor customer service. My receptacle has a single bag in it per week? I was doing a community service by removing the trash from the creek. I didn’t think I would have to deal with a lazy, grouchy, jerk. Now I’m waiting to see if the route supervisor contacts me. I don’t even have the option to bring my business elsewhere.

2 bills sent. Paid on full. 7 weeks and still no recycle container. Baffling to me on why it is so difficult to get a can out. This is what they do for a living. Yes, I do realize that Waste Management services that side of the pick up. However, there seems to be a disconnect in getting my information to Waste Management. I have asked for a manager to call me because they will not come to the phone. I’m still waiting. 5 phone calls with no resolution to what appears to be a simple fix should constitute a monetary adjustment to my bill. What do you think?

I have a duplex and my own home which I pay the bills together every other month. Due to the fact that our downstair’s unit was vacant, I decided to split the bill in half by paying a portion with our rental account, and the other portion with my personal account for one month. Still send the 2 bill slips together along with the 2 checks totaling the same. So what do they do? They apply the larger check to one account (giving it a $ 31 credit) and applying the smaller check to our house (leave a $ 31 balance). They sent me a bill for $ 31.00 so I called them and they saw the error and said they would take care of everything. We began receiving automated phone calls on a daily basis. My husband called them and they told him it would take a few days for it it process. Still received phone calls. I called as well. Same thing. When we received our next bill, I paid it early. Then we get a Service Interruption letter that was dated 12÷13÷13 (check went out on the 14rth) right on Christmas Eve along with a $ 30 reinstatement charge. WTF!

I wish I could give zero stars!
Allied Waste Services handles the garbage disposal services for the property I work for. They are sloppy, rude, unprofessional, etc.
EVERY TIME they come pick up our dumpsters they leave a huge mess. Dumping excess trash all over our parking lot, and in one case, into the bed of a truck parked near by! I take pictures every time, I have a whole album in my phone now. It takes far too long for anyone to call back when I call to complain too, its so frustrating.
We pay a lot for our monthly service with Allied Waste, but I am going to start complaining to the city that we are also wasting money having to clean up after them when they leave.
One time my maintenance guys tried to stop the driver after he made a huge mess in our parking lot… the driver was extremely rude and snapped «Have your manager clean it up!» 1) that is NOT my job. 2) it was clearly retaliation for complaining about his performance.
Horrible…I wish there was other options. Will be preparing a file and sending it to the city if things don’t change ASAP.

I’m updating my review now to decrease to 1 star; I wish I could give 0. On the 4^th time calling to cancel my service due to a move, I finally got a hold of someone. I cancelled service and let them know that we would have extra trash on our last day of pick-​up, which we would happily pay an extra fee for to have them pick it all up. The operator said she would make a note in my file, and of course did not. This was already annoying (especially after having to call 4 times to finally get in touch with someone to «help» me).
So I called back to make them aware of the situation and reschedule pickup. I spoke to Joan, who has no business dealing with the public. She was rude; had a lot of attitude, interrupted me a number of times, and was pretty unhelpful. I got off the phone with her feeling even more irritated than I was when I called in the first place, but luckily I was able to reschedule pickup and I’m assuming it was finally done.
How is it that the most difficult, frustrating, and inconvenient part of planning a move (part of which involves relocating from out of town) is dealing with your trash company?!? I’ll echo what the majority of the other reviews say: it’s so sad that they have a monopoly in the area because they’re terrible.
Thank goodness there is another option in the city I’m moving to.

Great example of why a company does not need customer service when they are a monopoly. On call number 4 to resolve a «billing» dispute. They have my credit card on file. amazing !!! Sitting on phone forever. Manager refuses to answer the phone… says he does not handle these disputes. Seems if he was fired, the next one might understand customer service !!!

Three weeks in a row my recycling bin has been sitting on my curb, just waiting for somebody to collect! Three weeks! I wonder how they would feel if I was three weeks late with my bill?

The only reason these people are in business is because they have a monopoly in my area. The result is hideous customer service. I cancelled service at my old home and requested service at my new home. I spoke with the customer service representative and set up service and autopay at my new address.
Five months later, they suspend service because of non payment. When I called the office, and mentioned that I was on autopay, I was told that it wasn’t set up and that I should have known my bill was outstanding. Rather than simply straighten out the problem, the customer disservice woman was rude, insulting and not helpful in the least. I was refused access to the manager and instead, faxed a letter to the corporate office in Phoenix. Within a day the customer service manager called and resolved the problem.
Six years ago this same office failed to post a payment and suspended service. I called three times and even sent them two copies of cancelled checks but they failed to do anything about it, that is, until I faxed a letter to the corporate office in Phoenix and copying the health department. Within a day the customer service manager called and resolved the problem. Too bad one needs to escalate in order to receive assistance.
It seems to me the customer service department in Pacheco needs training and understanding of the word «customer service». A novel concept, but most successful companies get it, Allied Waste apparently doesn’t.
If I had other alternatives, I would change garbage collection service in a minute.

ALLIED WASTE/​REPUBLIC SERVICES — ABSOLUTE, COMPLETE, USELESS PIECE OF SH*T COMPANIES!
2 weeks ago I schedule an annual pick up of 14 items for May 9^th. On May 9^th, they call me late in the afternoon telling me that they aren’t going to pick up the 14 bags I put out along my curb. Are you kidding me???
So, useless Allied Waste reschedules for Friday the 11^th. Now, only an a**hole company would f*ck it up a second time. Well guess what… apparently Allied Waste is an a**hole company. I call them at 5:29PM to confirm that they’re going to do their jobs, as they didn’t stop by as they were scheduled to. The dumb a** customer service rep said ‘well, they’re scheduled to pick up the bags, so I’m sure they’ll be there”.
Obviously, no pick up.
WHAT PART OF — DOING YOUR F’N JOB DON’T YOU UNDERSTAND? IF YOU SCHEDULE A PICK UP, THEN DO THE PICK UP!
If there were any options available to me other than this useless piece of sh*t company, I’d switch to them in a second. In a NY second.
1. THIS COMPANY S*CKS!!!
2. Any questions, please reference line 1 above.

Just moved to the area and cannot believe how difficult its been to get garbage services straightened out. They miss our service twice, took our garbage bin once — we still haven’t gotten it back after two promises of one being delivered in 24 hours —, it took over 3 weeks just to get the yard waste and recycling bins delivered by Valley Waste Management because of a lack of accountability and follow up from Allied on getting the bins out to us. I’m appalled by the lack of customer service from this company, they have wasted so much of my time.

I have been a customer of Allied waste since Sept 2010 and began having billing issues in August 2011. Suddenly I was receiving voicemails regarding past due balances when in fact a bill had never arrived. It took several days of calling to get a customer service rep on the phone. (unfortunately I did not have my account # so I was unable to pay over the phone or online). Once I did I paid over the phone without difficulty. Here I am again in December and receiving calls again about past due balances. Took a couple of calls to reach a rep and then it was shared with me that my bills are being sent to an address in San Jose. Funny since I have never lived there and live in Martinez. The customer service rep was rude, less than apologetic, and offered no explanation for the mix up. Although my trash is picked up promptly every Wednesday several of the cans in my neighborhood are knocked over and I frequently find my garbage can at my neighbors or vice versa. Really wish there was another option for waste management in the East Bay. They would certainly have my business!

Customer since 1962 and without any notification at all they did not pick up my garbage for $ 31.00 past due. I am very very sad that there is no other garbage handler in our area because they would be getting my business. FYI full payment was sent via Bill Pay last night and when I called they said they could not pickup anything until it «cleared». Can anyone say monopoly?

I received a few calls and e-​mails this past week that my garbage bill ($ 116) was passed due. Some how I don’t know what happened to invoices or I got confused because I pay for 3 months at a time.
I called AWS, they gave me directions to their office so I could come in to settle my bill and offered to take my payment over the phone with either debit or credit cards and no additional fee. I chose to go to the business office down the street from where I work.
When I arrived at the little hole in the wall office the service Rep. was assisting another customer, she acknowledge I was there and told me she would be with me shortly. She was very pleasant and helpful, she didn’t rush me and seemed to be enjoying her job. By the time I left there was 5 people inline at 15 minutes to closing time and she acknowledged everyone that walked in telling them she would be with them shortly.
Excellent customer service from the phone clerk to the service rep.

AW operates in a service vacuum created by lack of competition (for all you socialist Europe-​lovers out there, this is what you get in a single vendor environment).
Week after week, trash guys leave garbage cans scattered all over street. I am sure they don’t even TRY to place them standing up after unloading the trash. The streets are littered with trash ‘leftovers’, which of course they are not privileged to pick up. The new thing now is that they break the garbage containers, 2 of our neighbors needed a new container because they broke it. How do you break a garbage container? Let me guess, you hate your well paying union job so much, even though in the real world you would be out of a job in a minute. No competition, strong union backup, who needs a service attitude in that environment? I would take my $$ elsewhere, but where? When it comes to trash, AW customers can be treated as such.

I wrote a review earlier in the day, but I wrote it on the Daly City office (oops!) So my bad, Im now correcting it this office covers my town of Danville. My apologies to Daly City.
We’ve had the same garbage truck driver since I’ve moved into my neighborhood for 11 years. I remember this because he yelled at me right after we moved in about garbage can etiquette. I guess the cans must be a certain distance in between and I did not know this since we’d just moved here (and garbage pick up was different where I’d lived previously). He couldn’t tell me nicely no, this driver must have a personality deficit because he was downright rude and yelled at me. Strike one!
About a month ago I was standing outside watering and I saw them come by picking up recycling and they didn’t pick up the can correctly and a bunch of the recycle material from my neighbors can fell all over the ground. He dumped the can (which fell over) and saw me and continued to drive. I stood there with my arms crossed and watched as he emptied ours… he knew I was watching him. Strike two!!!
So last week I’m helping my daughter out to her car and the grump of a garbage driver drives by and stares us down. I really don’t know what his problem is, I live in Danville but hardly the snobby rich area. And I and my husband are both union workers and work just as hard for our money so we don’t think we are better than him if that’s what he thinks? So he’s a few houses down the street and I pull out of my driveway and I’m now behind him but I can’t get by him. Our street is narrow and there are cars and garbage cans on both sides so until he gets to a certain point I can’t pass him. Fine I wait as he gets the garbage, one house, two house, three house. OK now if he lets me go I could pass him there’s space, but NO!
He GUNS IT! I mean floors it in the garbage truck so I can’t get by and now stops at the next house to empty their garbage. Now we are up to house 5 I mean this is really absurd, I’m behind him and he puts on his reverse lights. So I back up but he doesn’t !?! He’s just playing games now. Finally there’s a clearing between house 6 and 7 and I go for it because by house 8 I’d be blocked again. I guess he got his jollies for the day… what an A-​hole. Sorry he hates his job so much!