Blue Lane Car Service

Without a doubt the worst car service on the planet. I had used them twice and they were late both times. My fault for giving them one last chance. I had to fly to Texas last summer & called them for a ride to the airport the next day. I actually gave a pickup time 30 minutes before I needed to leave so that even being late, they would still be on time. Pickup time came & no car. 15 minutes later, no car. 30 minutes later, still no car so I took my bag & got in my own car & left. Got a call on my cell 45 minutes after the pickup time. The driver said he was at my place. I told him I would be right down. I figured since this company treated me like crap I might as well have some fun. 10 minutes later the driver called again. I said just a few more minutes. At this point I was already at the airport. The driver called again & I told him I was already at the airport and I thanked him for showing up 45 minutes late. He started screaming & I hung up. I got a call from the dispatcher a few minutes later which I sent directly to voicemail. He left a message which I deleted without listening to it. Bottom line is if you use this company you should have your head examined.

Horrible service. I called at 7:45 for a cab to Manhattan, dispatcher told me 20 minutes. I waited almost 45 minutes & ended up calling another cab service. Blue lane cab actually showed up when I was waiting for the other cab service. I got into the car told him where I was okay & he called the dispatcher to check the price. He started arguing with him over how much the trip actually was. I was running late a I told him ill pay what he wanted but i had to go. He ignored me so I hopped out the car & waiting for the other cab service. Never call them again.

If I could leave ZERO stars, I certainly would! Last night — Easter Sunday — I called Blue Lane at about 10:00 p.m. from my son and daughter-in-law’s home in Howard Beach, and ordered a car to take me home to Forest Hills. The dispatcher told me the wait would be about twenty minutes. I thought that was reasonable for a holiday, and said it was fine.
After forty minutes, I called back, and this time, spoke with a woman. I politely explained that I had called forty minutes ago, was told I would have a car in twenty minutes, and was just checking in. (I was not in a huge hurry — I was with my kids. So, I was pleasant about the wait.) She said that they were very short-​handed and the other dispatcher had taken out a car to pick me up, and he would be there shortly.
Another twenty minutes passed… I was getting tired, so I called again. This time, when I asked about the car’s anticipated arrival, the woman got very nasty with me. She said, «I called you.» I was baffled. I said, «No, I called you about twenty minutes ago. You said the car would be a few more minutes. I’ve been waiting an hour now.» She repeated, «I called you. The call was voided!» I told her that I had never gotten a call from her, and SHE got nastier with ME! She asked if I still wanted a car, and at that point, I was beyond confused, so I told her I was done waiting and would call someone else. Before I could finish my sentence, she hung up on me.
I have never dealt with someone so rude and unprofessional. I have no idea how they stay in business with someone so unorganized and nasty answering the phones.

They’re always on time, reasonable rates and all around nice guys. I’m a young girl, so I have to be careful who takes me home during the late hours I get out of work, so I always call Blue Lane. I’ve even called them to take me to JFK at 5am a day in advance. They came early, helped me with my bags. I would recommend them to anyone in the Queens area.

The dispatcher of the cabs is an asshole he told us that he didn’t have time talking to us when we asked him how much it would cost then he said f*ck u at the end and hang up… shitty service and has a very very rude dispatcher… shouldn’t call because they just don’t have the time for u and it’s sooooooooo expensive

Would give zero stars if I could. Long-​time customers here. They tried to charge me $ 48 for a $ 25 ride because «something was happening in Manhattan.» How is that my problem? Settled on $ 40. Normally after toll and tip I would pay $ 40. Don’t count on a tip this time. Car reeks of stale cigarettes and cheap air freshener and is otherwise filthy. We live 2 blocks away from the dispatch center and will not be using them again. Car #B00991

Always prompt!

After placing a phone order for a cab as means of conveyance, our cab was waiting promptly arrive outside of our house within ten minutes. Whoa! It was like hanging up the phone and service at your door.
The driver was professional and courteous, yet neither rude or gave my family a scowl look. However, the driver took the long route via Rockaway Boulevard passing local business of Junior High School 226; South Ozone Park Queens library; Home Depot; and the well-​known Queens’ Aqueduct Racetrack; and Aqueduct Flea Market rather than Crossbay Boulevard. This route is the long-​haul scenic route for travelers will be embedded in traffic pressed for time.
Traveling Crossbay Boulevard towards Belt Parkway West and hop on Van Wyck Expressway to New York City’s JFK Airport is surely the most direct route.