Comet Cleaners

I used a different dry cleaner but was disappointed with my white shirts coming back with a yellowish tone. Comet was a bit more out of my way but my occupation requires me to wear suits so I have to rely upon a dry cleaner. Their turn around is quite fast and I cannot complain about their quality work. Also impressed with their «sticker» use as opposed to the numerous baby pins and paper tags other companies use. Best dry cleaner in the Springfield Missouri area and well worth the extra drive.

Shrunk one of my favorite sweaters! :(When I called about it the GM (Kim) said, «Ahhh come on, it’s just a sweater. You’ll be fine!» Told me to bring it in, which I will and don’t mind, but said she couldn’t talk to me because she has to help the customers. And then hung up on me TWICE when I asked if I could talk to the owner who would have to review my sweater. So disappointing.
***She called me again upset and refuses to help me with the sweater.
***Owner called me back today (the next day) to discuss this sweater. I listened to him but he was hateful, demeaning, and inappropriate. Told me that social media and my generation was what was wrong with society. Told me that sweaters are «made like crap.» He also told me that he would contact my employer. Though I’m not sure the sweater connection to any of these comments, I listened. I even thanked him for a great job he did on another piece of mine. I understand mistakes happen and there is no way that my sweater was the first mix-​up they had. A sincere apology would have been appreciated and discussion towards a resolution would’ve been perfect! Even if it was reimbursement for that particular dry cleaning.
As the dust has settled a bit, I’m shocked a business would treat customers this way. I’m thankful that it was just a sweater… not a special family heirloom or a wedding dress.