Wilcox F G

Stopped in with my husband today to try to buy some really odd stuff. I’m not too surprised that they didn’t have half or more of what we were looking for since the sizes we needed were really unusual, but I was surprised when my husband asked for a special kind of washer and the gentleman who was helping us brought out from the back a bag of regular washers and handed that to him instead, no comment on how it was completely not what he asked for. When he mentioned that he’d been handed regular washers and asked if they had the special ones he wanted, they said no, they were out. ??? They offered to order one of the things we wanted but they didn’t have. My husband asked to get a price on them first, and a woman behind the counter pulled up an order sheet and took down his name and phone number. Then she asked how many he wanted and when he needed them. I mentioned that we’d like to know the price first. She said she’d call us the next business day.
Overall okay — service was attentive, but sort of seemed sort of all over the place and didn’t seem to listen to what we really needed. Everyone we interacted with did seem knowledgeable about the products and the things we did end up buying seemed to be priced very fairly.

Great customer service, they were knowledgeable and effective in their help. Also didn’t end up needing some of the items I purchased and they provided me with a hassle free return experience.
As a local small business owner I definitely appreciate their approach to business, plus they seem to have everything!