Sport Chalet

Well had to bring in the rental exp. in my self no one help me or offer. Never will come here again

Was in this store last year and bought a BC, told the salesperson I didn’t use knives, but that I liked the gear otherwise. When he brought out the one that I would purchase it was missing the knife. My husband said, «We’ll still take the knife», saying nothing the sales person went back in and brought out the knife. Also said I’d earn triple action pass dollars (worth $ 60) for the purchase. Call me, the manager said, if you don’t see that you’ve earned these dollars. I didn’t get the $ 60 nor did I call «the manager.» It’s been a year and one of those action pass mailers came in the mail a week ago. Don’t even want to go in there again.

I went shopping on Friday 1÷29÷2016 at around 2:15 in the afternoon, I bought a pair of kids Nike cleats .
At the register the cashier Diana was very rude and unprofessional, she told me that I can not use cupons that were issued by the corporate office, I told her that she had to scan them, she refused to do so.
Diana was very rude, with employees like that the store might not be open long.
Do not shop at Sport Chalet rude employees high prices, you can buy the same items at big 5 for half the price.

I had the pleasure of taking my Advanced Scuba Diving course with Kevin through this particular Sport Chalet. Our class was small which made it great for one on one instruction. I feel that I was easily able to learn navigation, underwater photography, and was able to work on my buoyancy control with Kevin. I feel that my skills have improved greatly since taking this class, and I never felt rushed or left behind in our dives. I also didn’t feel like someone was holding my hand through the entire process but had the sense of safety and security while doing our beach dives from Leo Carillo as well as Casino Point from Catalina Island. It truly was a great experience, and I hope to further my education in diving with Kevin. I highly recommend taking a class with him.

We were allowed to purchase/​order a Fitbit HR Charge. Paid in full $ 161.95 on 9÷19÷2015! Was told it would be shipped to me and I would have it in 3 days! Just found out NOWHERE in the company do they have one and they have no idea when they will get any in!!! Gentleman that answered phone was actually rude about it. Now when my husband gets off work we need to go down and get a refund when we should have been told there was none available at all and that they did not know when they would get any in!

I just purchased a Elie Strait 120 Kayak from the Oxnard Sport Chalet and had the best customer
service with Chris. I’m a women and new to all of this. Chris helped by explaining so many things, helping with picking out all the supplies needed, measuring my correct paddle size and showing me how to attach the roof rack. He was so helpful and knowledgable about all the equipment. I did have to tell him that I wanted to place the Kayak on the car myself to be sure I could do it on my own when I got home. His good customer service and manners wanted to do it for me. Thanks for a great experience Chris. I can’t wait to try it out on the wonderful Marina’s around here such as Channel Islands and Ventura.

Let me first start by saying this is a review of THE STORE, NOT THE SCUBA CLASS. (The class is great!) The customer service here is deplorable! The first time I came here. I ASKED for help 3 times in the diving section. I left and bought my gear at the harbor in Ventura. This last time– the ladies room was so vile, I asked nicely if someone could service it during my break in class, I returned to find it worse. The employees couldn’t possibly care any less about their jobs. I would NOT come here except that the scuba class is worth the trip.

The store is huge but the selection was kind of unusual unless you needed a kayak. They have a lot of things but nothing that fit what I was looking for

The sales person that helped me was Diana. I was really taken back on good Sports Chalet’s customer service is and how Diana went the extra mile to help me. I bought the extra coverage on some Fox MTB gloves, however it was past the year coverage they offer. Diana got approval of me getting the coverage and she exchanged my gloves. Not only did I get new gloves, but they let me upgrade to a better pair that where on sale. So this upgrade didn’t cost me anything and I was able to purchase an extra 2 year warranty on these. To top this Diana found a in store credit that I didn’t use that was expired and she credited towards my purchase of other items. I had a real good experience there like I always have with SC but Diana really went the extra mile for me. Thanks Diana.

I was there the other night on ⁴⁄₂₁ at 6:30pm. I think this place is close to going out of business by the way the sales people were acting. The entire place was empty (same at Christmas time also when I went for ski gear and another time also) and the shoe section had two clowns in it that tried to rip me off in front of my young daughter. We picked out hiking shoes and then one of them goes to get foam support and just removes the shoes soles and replaces them with gel soles that he decided we needed. He explains «why» we need them but at no time asks me if I am ok with this? Just thinks he can sweet talk me. The point is that he never tells me the price and then just says he will put them up front. The shoes were around $ 65 and when I looked at the price of the soles, they were $ 44 or more. Really!!! I could not believe he did such a lame thing. I’m done with this store. Rather go to REI and get treated better. I will say that the tall gentleman with the beard/​scruff and blue eyes that helped with the backpacks and used various weights to show my daughter what it will be like when it has weight was «top notch» and a great help. He should work for Patagonia instead.

Large sporting goods chain store. Didn’t expect too much.
My son and I went looking for a longboard. We walked in and looked at the ones hanging on the wall. We waited about 15 minutes for someone to come see if we needed help. No one ever came, so we decided to leave and go back to the mom n pop skate shop to make our purchase.

Highly recommend not patronizing this establishment. I just had the worst customer service experience in a very long time. The checkout girl was so rude I had to request a manager. Most merchandise is overpriced anyway. Recommend spending your hard earned dollars at Dick’s or Sports Authority.

Some of the employees are very helpful. Found a good deal on some cleats. No raider gear :-(

This is a large store with good selection. I stopped in here in a rush, looking for some scuba equipment. An employee greeted me pretty quickly, but as I tried to ask him about the snorkels I realized he was actually already helping another customer. I waited until he had helped that customer and then asked him about the gear I needed. He mentioned the store was really busy that day and he was trying to do a lot of things at once, which is why he hadn’t been able to help me as immediately as he would have liked before. He was SUPER helpful in giving me advice about the equipment I was looking for (there were a lot of choices) and pointing me to just what I would need for my personal size and situation.
I was very impressed with his knowledge and attitude. I would definitely come back to this store for more outdoor equipment, especially when I generally know what I need but not exactly what I need!

Got tricked into coming in in order to sign up for scuba lessons. They quote me $ 400 on the phone but it was 600 once I was in the store. I dont know if the employee I spoke to was mistaken or if they were lying just to get me into the store. Regardless Sports authority over sports chalet all day.

Love this place! Excellent service and excellent prices! Bought everything from camping gear and punching bags to shoes and sandals. And if for whatever reason they dont have what you need in stock, they’ll usually ship it to you for free within a couple business days. Definitely recommend this Sport Chalet

Great Sports Chalet! Especially the scuba department! Ron and Andrea are very friendly and knowledgable.

The manager of this store (FRED) is very unprofessional and very rude to me i called for an inventory check to see if they have any in their store. so i told him the the name of that particular item. i waited for like 3 mins over the phone and finally he said there’s no more in stock and i said if he could double check again at the storage room if they have any and then he started telling me that «I AM THE MANAGER OF THE STORE AND THERE’S NO MORE IN STOCK» with an attitude. the way he talk to the customer as if he owns the store. Sports chalet should fire this manager he’s very rude and every customer would deserve a professional and a nice person who knows how to manage and how to deal with customers.

If I could give this place a negative score I would…
Where do i begin… lets start with product knowledge. I went into the Sports Chalet in Oxnard, CA to get a father’s day gift for my boyfriend I knew he wanted a fishing pole and I thought I could go in and get help from someone who worked there like I did on my previous visit. I was very wrong. I had to search the store for 10 minutes just to try to get someone to help me. When I finally found someone he was completely useless. Every question I asked he would tell me that it didn’t matter. Not only was he not helpful but the few products he did suggest were totally wrong. I told the associate exactly what kind of fishing it was for and asked what was needed, I inquired about several products and he told me that they were not what I needed, only to find out they were exactly what I needed. Talking to the associate was like talking to a brick wall. No personality and acted like I was bothering him.
Lets move on to customer service… I could not believe how rude every person was in the store. The store is two stories and is not stroller friendly so I was carrying my 9 month old around the store. Not once did anyone offer to assist me, I could not believe that no one even offered to talk the products I was purchasing to the register. I purchased a fishing pole, hooks, and line, so I was carrying that and a baby, I dropped the hooks and was trying to bend down to pick them up with out dropping everything, 3 different store employees walked past me and watched me try to bend down to pick up the dropped items, not one of them offered any assistance. I was completely baffled. By the time I reached the register I was extremely frustrated, and when I went to pay I showed military id for the military discount, just I had done the one other time I was there and the manager gave me a hard time saying that he couldn’t honor it because I was not active duty. I explained to him it was for my active duty boyfriend (my baby’s father) he said he would let it slide this time. I had no problems the previous time I used my military ID and this time he was a total jerk about it.
Needless to say everything that I purchased was wrong and now needs to be returned, so not only did I have horrible customer service but I was told the wrong products. I am returning everything to the store and getting my money back and purchasing elsewhere. I will never return to this place ever again!

They have a fantastic no questions asked return policy. I like it.